Profile

• More than 17 years as a Technical Writer, Editor/Quality Assurance Production Specialist for Federal contractors, Federal Government, the Intelligence Community, commercial business, and non-profit sector organizations in the DC metro area.
• Research, analyze, organize, write, update, and edit content for business and Federal Government publication projects, including proposals, technical documents, training guides, user guides, network and architecture diagrams, functional diagrams, installation guides, workflow and operating procedures, SOPs, reports, employee handbooks, marketing materials, brochures, business journal articles, legislative material, books, and legal documents.
• Experience in proposal production for Government contractors responding to solicitations and RFPs for major federal programs, including almost all DoD agencies and civil agencies such as the U.S. Army, U.S. Air Force, Department of Homeland Security DHS , National Geospatial-Intelligence Agency NGA , Defense Intelligence Agency DIA , Department of Defense Information Systems Agency DISA , and U.S. Census Bureau.

Technical Writing:

• Organize material and write descriptive copy according to standards, ensuring order, grammar, clarity, conciseness, style, and terminology. Ensure documentation is accurate, complete, and adheres to standards for style guidelines
• Ensure the accuracy of data within documented controls and procedures. Manage the content for IT controls and procedures utilizing document management tools/software, including Excel and SharePoint
• Organize written text for compliance, order, clarity, terminology, and style
• Write/re-write logical and understandable documents targeted to technical and non-technical personnel, including senior management
• Develop and edit material prepared by technical writers and subject matter experts, ensuring compliance, appropriate use of templates, and consistent use of style and language
• Interview subject matter experts and technical specialists to develop or clarify content consistent with requirements for the document development process
• Work with subject matter specialists to correct and complete data gaps
• Assist with researching and collecting content and data, analyzing information, and improving and supplementing data as needed to respond to requirements
• Communicate effectively in team environment of managers, writers, graphic designers, desktop publishers, subject matter experts, and technical specialists
• Develop and coordinate quality control processes for project workflow
• Work with Desktop Publishers to select, conceptualize, and revise graphics, tables, and other visual elements to clearly and concisely illustrate and enhance content
• Developmental and substantive editing to produce clearly written, accessible, and error-free content
• Edit for spelling, grammar, punctuation, references, and style
• Ensure all editorial standards are applied, ensuring all writing is clear, concise, and informative
• Ensure all graphics, figures, listings, tables, and other visual elements are accurate and properly placed and check in-text references
• Recommend revisions for content, clarity, and persuasiveness
• Apply one-voice editing for style consistency among multiple writers
• Proficient with document database repositories, including SharePoint
• Maintain records of all version changes using Track Changes and document repositories
• Develop or apply style guides in compliance with corporate specifications
• Knowledge of CMOS, AP, and GPO style manuals
• Excellent working knowledge of Microsoft Word editing tools such as track changes and comments
• Proficient with Microsoft Office, including Word, Excel, PowerPoint, Project, and Visio
• Experience supporting Web writing and maintenance of Web content

EXPERIENCE

Confidential

Sr. Technical Writer/Editor, Proposal Editor

• Documentation production for Federal contractors, Federal Government, the Intelligence Community, commercial business, and IT corporate clients
• Proposal Technical Editor and Quality Assurance Production Specialist
• Gather, analyze, organize, write, and edit content for business and government publication projects, including proposals, technical documents, training guides, user guides, network and architecture diagrams, functional diagrams, installation guides, workflow and operating procedures, SOPs, reports, employee handbooks, marketing materials, brochures, business journal articles, legislative material, books, and legal documents
• Direct experience with Intelligence Community activity

Confidential

• Formatting and presentation of documents including ensuring consistent font, page margins, alignment of paragraphs, tables, charts and graphs, headers and footers, formatting of section and chapter headings, and table of contents
• Organization of content, proofing, and editing for readability, grammar, punctuation, usage errors, and style
• Performed a gap analysis for undocumented processes and then interviewed SMEs to create and validate the documents
• Research and content development of IT documents including user manuals, training manuals, product support documents, installation guides, standard operating procedures, and architecture and network design documents

Confidential

• Developed project plans and ensured deliverables remained on schedule and within budget
• Wrote proposals, status reports, administrative procedural documents, and manuals
• Created and edited reference and instructional/training materials for company training, tailored to each department of the organization depending on user roles
• Project and Implementation Manager for the customization and roll-out of Siebel, Customer Relationship Management application

Confidential

• Defined organizational structure and communication workflow
• Designed account management procedures and product and service record keeping systems
• Developed quality control processes. Implemented a streamlined client service process
• Created and edited business planning documents and procedural documents, presentations, reports, and manuals
• Operations consultant for a growing software development company

Confidential

• Conducted business development planning and managed outreach programs
• Prepared proposal summaries, analyses and reports, market forecasts, and briefing papers
• Wrote an article featured in a trade magazine, publicizing the expansion and success of trade development
• Developed marketing strategies and campaigns for the promotion of products and services in overseas markets

Confidential

• Monitored committee schedules for mark-ups and hearings on legislation
• Researched and monitored legislative issues
• Coordinated event planning and constituent services
• Designed, formatted, and published a 4-color, 16-page Washington, D.C. tour brochure
• Created, edited, and proofread all content for constituent publications and official correspondence

Confidential

• Administrated foreign market exports for a Mexican roof tile company
• Wrote sales and marketing materials
• Identified marketing and outreach strategies