SUMMARY

• Over twenty - five years of technical communication experience.
• Fifteen years of technical writing using single source concepts and topic-based authoring.
• Ten years of instructional design experience for software skills development.
• Complete full cycle content development projects from information gathering to user-centered online help and training modules.
• Strong record of content reuse strategy development.
• Highly skilled in HTML, CSS, and JavaScript for web content.
• Project coordination experience for writing and instructional design projects.

TECHNICAL SKILLS

Technical Writing, Learning and Content Development Tools: Acrobat, Articulate Studio, Storyline, Audacity, Audition, AuthorIT, Authorware, Brainshark, Breeze, Camtasia, Captivate, Doc-to-Help, Dreamweaver, Fireworks, Flash, Framemaker, FreeHand, Illustrator, MadCap Flare, Ovation, Oxygen XML Author, Photoshop, Presenter, Quadralay WebWorks, RoboHelp, SnagIt, uPerform, Oracle User Productivity Kit (UPK), XMetaL, WebEx, Confluenece and various wiki/web collaboration systems.

Content Management/LMS: Atlassian Confluence, Drupal, Joomla, Moodle, SharePoint, Blackboard, and other learning and content management systems.

Repository, Revision, and Tracking Tools: Atlassian BitBucket, JIRA, Apache Subversion, Bugzilla, ClearCase, FogBugz, Git-Repo/Git Hub/Git Lab, Microsoft Team Foundation Server, Testuff, Vault, Visual Source Safe.

Operating Systems: DOS, Linux, OS2, UNIX, Windows Client/Server, Internet Information Server (IIS), Apache; iOS, Android and various development, acceptance, and production; database, application and web servers.

Database Management Systems: Access, Alpha 5, DB2, dBase, FoxPro, MS-SQL, MySQL, Oracle RDBMS, Paradox, PostgreSQL, Various ERwin, ERD data modeling and Rapid Application Development (RAD) systems and tools.

Microsoft: ADO, Access, CRM, Digital Image, Expression Web, FrontPage, Groove, InfoPath, MapPoint, OneNote, Outlook, PowerPoint, Project, Publisher, SharePoint, SQL Server, VBA, Visio, Visual Basic, Visual FoxPro, Visual Interdev, Visual Studio, Works.

Customer Relationship Management Systems: Act, Glodmine, Microsoft Dynamics, Oracle NetSuite, SAP CRM Marketing, SAP Hybris Sales Cloud, Salesforce.

Other Software: Crystal Reports, ClickSchedule, ClickAnalyze, Logi Report, Lotus Notes, QuickBooks, SQL Server Reporting Services, Thomson Reuters Market and Trading Technologies.

PROFESSIONAL EXPERIENCE

Confidential - San Francisco, CA

Senior Technical Writer

Responsibilities:

• Request for Information to Army Research Laboratory Broad Agency Announcement for Basic and Applied Scientific Research.
• White Paper entitled: ‘Advanced Video Intel Using AI: ‘Increasing Efficiencies and Operational Awareness for teh Warfighter’ for Algorithmic Warfare Cross-Functional Team (AWCFT) and Project Maven.
• White Paper detailing Confidential ’s solution for monitoring of television channels and video streaming sites for ad tracking and real-time analytics for teh Broadcast Audience Research Council (BARC).
• Read Me document on how to deploy, install and configure Confidential ’s Artificial Intelligence Inference Engine for ECS, a leading mid-sized provider of technology services to teh United States Federal Government, and Secret Internet Protocol Router Network (SIRNet).
• Joint White Paper wif Novetta an advanced analytics company detailing teh combination of two technologies - object and activity detection and identification, wif a browser-based Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) system deployed across US Army Intelligence, Surveillance and Reconnaissance (ISR) and Force Protection programs.
• White Paper and response for Request for Information concerning ‘State of teh Art Computer Vision and Machine Learning for Advanced Video Surveillance and Sensor Exploitation’ to Trident Spectre 2018, (Virginia Contracting Activity) a Federal project, which tests and evaluates emerging technologies from teh United States government, commercial and academia in tactically-focused scenarios.
• Diagramed system and component architectures for Confidential ’s ML and AI video big data analytics solutions in data centers located in San Francisco, CA., Miami, FL. and teh island nation of Malta.

Confidential - Louisville, KY

Technical Writer

Responsibilities:

• Hundreds of Data Feeds and Electronic Data Interchange (EDI) transactions.
• Web Services and Internet Information Services (IIS) deployment to Development, Quality Assurance, User Acceptance Testing and Production environments.
• Installation and configuration of MS SQL databases, Service Packs, and Cumulative Updates.
• Installation of Secure Socket Layer (SSL) certificates.
• Set Up/Configure Web and Database Servers to Enable Transport Security Layer (TLS 1.1/1.2) protocols.
• Managed inter-dependences between technical and functional work-streams.

Confidential - Palm Beach Gardens, FL

Technical Writer

Responsibilities:

• Assisted wif a 'Responsive' SEO compliant reusable WordPress Theme including design and development; provided technical skills wif various software, media, and coding platforms.
• Assisted wif various website redesign efforts.
• Found and executed on hidden keyword opportunities that maximized relevance, location, and results.
• Interpreted and made recommendations regarding RFP response direction including Assumptions and Pricing Models.
• Conceptualized and wrote response to Sysco Systems for teh training of an SAP HR module,

Confidential - Boxford, MA

Responsibilities:

• Trained teh organization covering Windows 10 migration and Office 365 (Word, Excel, PowerPoint, OneNote Outlook.com, and OneDrive) as a successor to Microsoft Win7, Office 10.
• Delivered training to accounting staff on QuickBooks; sales staff on Microsoft Dynamics Customer Relationship Management (CRM).

Confidential

Training Specialist

Responsibilities:

• Web-Based Learning: Using Articulate Storyline, created computer-based training (CBT) for teh Medicaid Management Information System (MMIS), teh Health Insurance Exchange and Integrated Eligibility System (HIX/IES), teh Health Insurance Portability and AccountabilityActof 1996 (HIPAA) and teh Affordable Care Act.
• Affordable Health Care Project: Designed, developed and delivered training to Health Care providers, Provider Services, and Call Center (CSR) staff at Mass Health, which covered teh deployment of teh Affordable Care Act and teh new Health Insurance Exchange and Integrated Eligibility systems (HIX /IES).
• Health Provider Services Project: As Confidential assumed Mass Health’s Provider Services from Hewlett-Packard, new Provider Enrollment and Credentialing, QA, Electronic Data Interface and Claims adjudication protocols were developed, tested, approved, deployed and trained.
• Learning Management System (LMS Deployment): Due diligence among a number of LMS vendors. Negotiated terms and price. Configured, branded and deployed 508 compliant LMS in use by teh enterprise and thousands of healthcare providers throughout teh Commonwealth.

Confidential - Houston, TX

Instructional Delivery Consultant

Responsibilities:

• Created Web Based Training (WBT) using Articulate Storyline to train end-users on teh functions of ClickSchedule, an Enterprise Resource Planning (ERP) software Application.
• Developed Instructor-led Training Guides, Reference, and Step Instructions; Software Release Notes, E-learning modules, Learning Assessments, Software Test Cases, and Scripts.
• Delivered User Acceptance Testing and Training, Train teh Trainer, Classroom ILT, One-on-One, and Webinar training for seven (7) implementations of ClickSchedule and Job Details Mobility integrated wif teh SAP SD (Sales and Distribution) module.
• Provided training rollout logistics, and on-site post-go-live support and training throughout teh oil patch in West Texas, Colorado, New Mexico, Oklahoma, North Dakota, Western Pennsylvania and Calgary, Canada.
• Assisted wif Change Management, Quality Assurance, and Data Validation. Developed and executed test strategies. Support and configuration of Deployment, and maintenance of QA, Stage, Training and Production environments.

Confidential - Dayton, OH

Instructional Technologist

Responsibilities:

• Architected and authored Web-based Help file system (RoboHelp, MadCap Flare) during teh domestic and offshore development of a SaaS, or cloud-based application designed to fulfill electronic case filing of bankruptcy petitions in all U.S. jurisdictions. Along wif a CRM component, teh application administers due diligence via web services, namely, customized research and financial information for use by attorneys in teh investigation of clients' economic affairs for teh preparation and filing of bankruptcy schedules and other documents for presentation to Federal Courts. More TEMPthan 700 SCORM and DITA compliant topics about teh software were covered.
• Delivered Instructor-led training to teh company’s call center personnel and webinars to off-shore quality assurance and testing teams.