SUMMARY

• Twelve years of experience creating documentation for all phases of the SDLC, as well as proposals, technical diagrams, user manuals, online help, end - user software training, and marketing materials such as brochures, bulletins and articles.
• Performs analysis and gathers information from team leads, developers, data architects and clients to create high quality, on-time documentation products.
• Creates primary deliverables that communicate project information to the Federal Government customer, including periodic Project Status Report, performance metrics scorecard, and Project Status Review presentations to the client Technical Lead and the COTR. Prepares project schedule and Project Management Plan in coordination with Project Manager.
• Reviews, edits and rewrites material prepared by project team members to produce polished communication deliverables that are clear, correct, and effective.
• Establishes and maintains project documentation standards.
• Collects, writes, and edits material for Government contract proposals and work requests. Rewrites proposal material from multiple, disparate authors to create consistent voice.
• Writes and maintains project documentation for CMMI assessment (Level III upcoming).
• Expert in MS Word, MS Visio and MS PowerPoint. Proficient with MS Excel and MS Project Professional.

TECHNICAL SKILLS

• MS Office XP/2003/2007:
• Expert with Word, PowerPoint, and Visio
• Proficient with Excel, Outlook, and Project
• Serena Team Track 6.3 workflow tool (very proficient)
• PVCS Version Manager (proficient)
• Snagit, ScreenPrint Platinum 4.5 (proficient)
• Adobe Acrobat 7.0 Standard and Distiller (proficient)
• Microsoft SharePoint (experienced)
• Embarcadero ER/Studio 7 (experienced)
• Business Objects 6.5 (experienced)
• MS Word ‘97 and 2000, Corel WordPerfect 8.0 and 9.0, and Lotus Notes 5.0 (proficient)
• Adobe PageMaker 6.5 (experienced)
• Windows XP, 2000 and ’98 environments (experienced)
• Basic familiarity: UNIX applications HTML
• MS FrontPage 2000
• Online research databases

PROFESSIONAL EXPERIENCE

Senior Technical Writer/Business Analyst

Confidential

Responsibilities:

• Performs market research, product analysis and comparison, product vendor interviews, writing and editing (including Analysis of Alternatives, Request for Information, Mission Needs Statement), as part of product selection process within Confidential SELC framework.
• Analyzes, writes, and edits documents to meet Confidential and Department of Education Systems Development Life Cycle (SDLC) standards.
• Writes and edits technical documents for software development projects, including Project Management Plan, System Requirements Document, Requirements Traceability Matrix, Detailed Design Document, Risk Tracking Matrix, Development Test Plan, Development Test Analysis Report and Version Description Document.
• Performs analysis and gathers information from team leads, developers and data architects to document business and functional requirements.
• Translates technical information into clear and concise language for effective communication.
• Interfaces and coordinates effectively with client, developers, managers, and business analysts to draft, obtain reviews of and verify software documentation.
• Constructs presentations and provides presentation layout, design, and formatting.
• Assists in development of end-user documentation materials such as User Guides.
• Creates queries and reports for inclusion in deliverables such as Version Description Document and Development Test Plan using JIRA requirements tool.
• Provides writing and editing contributions to VIP proposal efforts.
• Critiques/maintains documentation integrity according to standards identified in the RFPs/contractual documents.

Principal Technical Writer

Confidential

Responsibilities:

• Analyzed, wrote, and edited documents for all phases within the OCC’s Systems Development Life Cycle (SDLC) standard.
• Wrote and edited technical documents for software development projects, including Project Plan, System Requirements Document, Requirements Traceability Matrix, Data Flow Diagrams, System Design Document, Document Control Plan, Project Charter, Risk Management Plan, Risk Tracking spreadsheet, design reviews, and test plans.
• Performed analysis and gathered information from team leads, developers and data architects to document business and functional requirements.
• Translated technical information into clear and concise language for effective communication.
• Interfaced and coordinated effectively with client (OCC) developers, managers and business analysts, as well as internal (Primescape) developers and project managers to draft, obtain reviews of and verify software documentation.
• Created presentations and provided presentation layout, design, and formatting (e.g., Primescape Team’s quarterly status report presentation to client).
• Gathered information from team leads and other project sources to create monthly project status presentation (PowerPoint) to Government client.
• Assisted in development of end-user documentation materials such as training presentations (PowerPoint) and online help.
• Created bi-monthly project status reports for delivery to Government client.
• Wrote and edited Primescape’s responses to work requests.
• Wrote, edited and maintained Primescape project documentation for Capability Maturity Model Integration (CMMI) standards compliance and rating (achieved CMMI Level II, prepared for CMMI Level III).
• Reviewed project documentation, reports, and manuals developed by different groups.
• Proofed, wrote and edited internal corporate presentations, marketing materials and customer deliverables.
• Collaborated with Project Manager to write Primescape project performance self-evaluations for client.
• Responsible to develop, maintain, and periodically update Primescape’s corporate-related materials including project data sheets, employee resumes, capability statements, and brochures.
• Critiqued/maintained documentation integrity according to standards identified in the RFPs/contractual documents.
• Wrote and edited boilerplate language for system hard-coded messages (e.g., e-mail notifications)
• Wrote public notices, brochures, trade publication articles, and other communications as needed. Published public notices to the Internet through the FCC’s publication process.
• Wrote and/or edited software documentation within the FCC’s standard Software Development Life Cycle (SDLC), including user manuals, Help procedures, indexes, and glossaries, as well as business case, functional requirements, system design, operations maintenance and implementation planning documents.
• Interfaced and coordinated with client (FCC) business analysts and managers, internal (Computech) analysts, developers, Web designers, and software testers to research, draft, obtain reviews of, and verify documentation.
• Performed quality assurance checks of software documentation within test environment prior to deployment. Assisted in documentation quality assurance and version control in Computech's effort to obtain CMMI level 2 rating.
• Provided high-level meeting minutes on a timely basis.
• Coordinated attendance, security list and technical arrangements for FCC public outreach events.
• Wrote and edited corporate resumes for Confidential, Inc.

Technical Writer

Confidential

Responsibilities:

• Wrote and edited documents and performed analysis for all phases of the software development life cycle in accordance with standards of the Administrative Offices (AO) of the Confidential Courts. Documents included Needs Justification Statements, Statements of Requirements, context diagrams, user requirements questionnaires, test scripts, and user guides.
• Designed, wrote and edited online and hardcopy user guides for newly developed in-house software—for example an automated workflow application for a procurement form and process, within the Lotus Notes environment. Features included tutorials, procedurals, graphics and screenshots, tables, navigational links, indexes, glossaries, and administrative procedures.
• Worked with development team and client to determine and document business requirements, user and functional requirements, and nonfunctional requirements.
• Conducted user requirements interviews and analyzed and documented interview results.
• Conducted user training on prototype and pilot applications.
• Performed new application demonstrations to management.
• Collected feedback on User Guides from development team and actual users.
• Gathered information and wrote and edited internal Standard Operating Procedures documents for the AO Information Management Services Division.
• Wrote and edited high-level White Papers (e.g., Proposal to Clarify Accountability and Increase the Effectiveness of Information Management in the AO).
• Communicated with publication team to determine publication standards, edit level, editing tasks and deadline priorities.
• Functioned successfully under pressure, setting and meeting task priorities in order to balance multiple projects and competing deadlines.
• Provided editing as needed for such public health print publications as RETRO spective, Girl Power (Center for Substance Abuse Prevention), Your Time—Their Future (CSAP), and Reality Check (CSAP).
• Regularly provided text QC editing on Web sites such as healthfinder®, the Virtual Office of the Surgeon General, the Environmental Health Policy Committee Web site, and Healthy People 2010 (Office of Disease Prevention and Health Promotion).
• Developed, wrote and edited monthly “News and Announcements” and monthly National Health Observances banner for the NHIC Website.
• Developed and wrote marketing descriptions representing SHS’s Web products on the company’s home Web site.
• Wrote and edited contract proposal materials, including procedures descriptions, resumes, and employee work histories for proposals to the Department of Education and the National Health Information Center.
• Provided analysis, critique and mock questioning to SHS’s contract proposal teams in preparation for oral presentations.
• Edited and proofread monthly and weekly reports for SHS’s National Health Information Center contract department.
• Performed all text QC editing for major relaunch of healthfinder® in April 2001.
• Edited marketing and media outreach materials as needed for SHS clients such as CSAP.
• Provided creative marketing ideas on occasion for SHS.
• Manually searched and gathered targeted information, such as membership lists, from numerous Websites.
• Edited publications on a contractual basis for various companies and organizations, including Confidential, Life Technologies and Confidential.
• Contributed to publications such as Tax Management Memorandum; Estates, Gifts and Trusts Journal; and IRS Practice Advisor Report.
• Edited and proofread publication galleys for clarity, sentence-structure, spelling, capitalization, citation style and layout.
• Communicated with publication team to determine publication standards, edit level, editing tasks and deadline priorities.
• Functioned successfully under pressure, setting and meeting task priorities in order to balance multiple projects with simultaneous deadlines.

Writing Instructor

Confidential

Responsibilities:

• Taught students the fundamentals of persuasive writing
• Taught students to write prose that is clear, concise, mechanically correct, and fitted to the needs of a target audience.
• Advised students individually on a variety of writing skills, including audience analysis, research, planning, organization, drafting and revision.
• Taught students critical thinking skills, for example, on the roles of language, race, gender, nationality and culture in relation to various forms of persuasion.
• Graded and edited papers, providing students with detailed feedback and recommendations for improvement.
• Designed course curriculum, syllabus, paper topics and exams.
• Created lesson plans tailored to the learning needs of a wide spectrum of student writers.
• Guided students through in-class writing-related activities and discussions.
• Provided student-interactive orientations in use of electronic research resources for Introduction to Writing classes.
• Assisted individual students with questions and problems.
• Worked with User Education team on development of orientation content and procedures.
• Tutored undergraduate and graduate students from a wide variety of college courses.
• Advised individual students on all facets of Confidential, including audience, purpose, thesis, organization, clarity and grammar.
• Tutored students representing a broad spectrum of races, communities and learning needs.
• Answered questions over the telephone for the Writing Center’s Grammar Hotline.
• Supervised tutors and oversaw the daily operation of the Writing Center.
• Resolved problems and complaints of students and tutors.
• Represented the Writing Center in class presentations across the campus.
• Performed special research project on methods of tutor evaluation.