Senior. Technical Writer Resume

SUMMARY

Writer, trainer, scrum master, project manager, and support professional with 20 years of experience working for clients in the software development, financial, legal, medical, and publishing industries.
Repeatedly ahead of schedule and under - budget on numerous projects.
Solid understanding of web design and user acceptance testing.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Senior. Technical Writer

Responsibilities:

Writing documentation for high-frequency trading software for a mixed SaaS/installed installation
Updating documentation for the TradeFlex API suite
Creating documentation to explain MIFid II updates and changes and enhancements for both internal users and external clients
Working with Singapore-based development team to document SGX (Singapore Exchange) Bond-Trading platform
Answering RFI/RFP material for new business
Maintaining JIRA/Confluence sites
Working with marketing/sales to create a single-voice brand for the company
Testing new functionality in the TradeSmart application
Creating release notes for new versions of the TradeSmart application

Confidential

Technical Writer

Responsibilities:

Created API documentation for both Java and C++ using Madcap Flare for reference material joined with output from Doxygen for an execution management system (EMS) multi-asset trading solution, FlexTRADER
Created new content for both internal and external audiences for all levels of audience types
Managed team in India as well as producing documentation for a worldwide audience for offices in the UK, Singapore, Malaysia, Japan, and the United States
Updated internal wiki using MediaWiki for all departments in the company
Filed bugs tracked using JIRA for new bugs in the FlexTRADER application

Confidential

Manager, Technical Communications

Responsibilities:

Managed technical writing team to produce documentation for end-to-end ad-serving platform
Worked with multiple departments to create documentation for a wide-variety of uses for multiple audiences
Created videos for both internal and external use with Camtasia software
Performed training on ad-serving platform for both internal and external users
Filed bug tickets using JIRA as well as setting up knowledge-base articles using Confluence for application support
Served as interim JIRA/Confluence administrator
Taught Agile and scrum methodology to developers and other members of Confidential
Taught technical writing team to use Madcap Flare integrated with git repositories on change-management control