SUMMARY:

• Extensive experience in information technology undertaking Technical writing in healthcare environment.
• Extensive experience documenting user manuals, training materials, standard operating procedures (SOP’s), Online help, Video tutorials, end user guides and FAQ’s
• Designed marketing, external sales, and instructional materials using various programs including Ektron, Articulate Storyline, Adobe Acrobat Pro and InDesign, PowerPoint, Word (VB), SnagIt, and Photoshop.
• Created and updated User interface for several products using Adobe Framemaker.
• Extensive experience working with the MS office suite including Word, Excel, Visio, PowerPoint, Project, Outlook, Publisher and Access
• Extensive knowledge of Software Development Life Cycle (SDLC) methodologies such as agile, and waterfall
• Excellent understanding of various phases such as requirements, analysis, design, development and testing.
• Extensive experience and understanding with Scrum artifacts and activities such as Identifying stakeholders, Assign Scrum resources, Populating Scrum workbook, Storytime Sessions, Product Backlog Grooming meetings, Sprint Planning meetings, Daily Scrum, Sprint Review meetings, Holding Scrum Kick Off meetings, working with the product owner to create a Product Backlog, updating and maintaining Burn Charts, maintaining Impediments log and work toward removing impediments, Maintaining Sprint retrospective log, conducting a Spike, working with the product owner in maintaining the Product Backlog and maintaining Sprint Velocity Chart.
• Expertize in creating business requirements documents (BRD), functional/technical requirement documents (FRD/TRD), change requests, use cases, RFP’s, business systems designs and requirements traceability matrices (RTM).
• Experience in monitoring and reporting on project KPI and project success factors
• Designed business models using UML diagrams - sequence diagrams, activity diagrams, process flow diagrams and data flow diagrams. Utilized MS Visio and Rational Rose.
• Extensive experience writing SQL and Access queries for data extraction and reporting.
• Expert knowledge about Medicare, Medicaid and regulatory standards such as HIPAA, X12, HL7.
• Experience creating validation deliverables such as quality assurance plans (QAP), validation strategy documents, requirement specifications, design specifications, standard operating procedures (SOP), traceability matrices (RTM), qualification protocols (IQ, OQ, PQ) and validation summary reports.
• Extensive experience documenting user manuals, training materials and FAQ’s.
• Experience in designing test plans, defining test cases, developing and maintaining test scripts, bug analysis and resolving defects with development team members.

TECHNICAL SKILLS:

Software: RPM, Rational Suite, MS office suite, HP Quality Center, HP ALM, Optimal Trace, Frame Maker Photo Shop, Kofax document capture, HP Teleform, Adobe Illustrator, Snagit, Robohelp.

Applications: Microsoft FrontPage XP, Microsoft IIS, HTML, XML, UML, SQL, Facets, Adobe suite.

Testing Tools: HP Quality Center, HP ALM, Quick Test Professional, Load Runner, and Test Director.

Databases: Microsoft Access and MS SQL Server, Relational database

Content Management: Documentum, eRoom, SharePoint, Filenet, Clear Case

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Sr. Technical Writer

Responsibilities:

• Performed the AS IS and TO BE GAP analysis for current and future state, system and suggested several process improvement functionality to improve work performance.
• Drafted supplemental logical process-flow diagrams using MS Visio to support future state.
• Strong Technical writing skills for Deliverables such as Quality Assurance Plan (QAP), Design Specifications, Standard Operating Procedures (SOP), Traceability Matrix (RTM), User manuals, Training materials, FAQ’s, service level agreements (SLA's) and Standard operating procedures (SOP)
• Created internal and external user documentation and manuals for new software systems using MS Word templates and in adherence with the department style guide.
• Created User interface for applications using Adobe Framemaker.
• Created and managed user guides, communication materials, training materials using Madcap flare.
• Worked closely with Subject Matter Experts (SMEs) to gather requirements, validate statements, and refine the language of various documents.
• Work with business development teams on responding to and coordinating the business and technical sections for RFP.
• Designed marketing, external sales, and instructional materials using various programs including Ektron, Articulate Storyline, Adobe Acrobat Pro and InDesign, PowerPoint, Word (VB), SnagIt, and Photoshop.
• Participated in testing for new and existing systems and logged feedback on ClearQuest.
• Responsible for creating End User Licensing Agreement (EULA), forms, and an institutional privacy policy using Microsoft Word, SnagIt, and Adobe Acrobat.
• Created and edited system-generated notification emails, user notifications, and system announcements.
• Created process simple and understanding work flows, functional specifications, and responsible for preparing Business Requirement Document (BRD).
• Analyzed business requirements (BRD) and segregated them into high level and low level process flows using Visio as tool.
• Excellent understanding of current business flow process and developed requirements suitable to explain the future process flow.
• Worked closely with project SMEs, and participate in JAD/JAR (requirements gathering) sessions, in order to gather the information necessary to model current and future state business processes and system specifications, and document business/system requirements and rules to facilitate the design, development and implementation of solutions to support the automation and/or improvement of business processes.
• Analyzed the CMS guidelines and documented them in the BRD and was involved in the GAP analysis.
• Worked on Project Change Requirement (PCR) from gathering new requirements or change on existing requirements, getting approvals from Business Users, Submitting to PPM for impact analyzing and incorporating the BRD with the PPM approved BRD.
• Created Traceability Matrix to map the requirements.
• Held weekly meeting for RAP update to meet the project timeline.
• Created, managed and maintained different folders in MS SharePoint.
• Shared various documents with multiple business groups via MS SharePoint.
• Attended/Conducted weekly internal team reviews, client feedback meetings and deliverable review meeting.

Confidential

Sr. Technical Writer

Responsibilities:

• Developed User Training Materials, User Access guides, online help, end user guides and FAQ’s for the MMIS system.
• Extensively involved in documenting User guides and User manuals for new systems implementations and upgrades.
• Implemented new and revised standard operating procedures as directed by the finance and accounting officer
• Developed Use Case diagrams, business flow diagrams, Activity/State diagrams
• Gather and document the Impact Assessment on the project, due to change request, from the work stream owners and the project management team, in terms of man days and project duration.
• Maintained a dashboard on the Project SharePoint to keep track of the change request submitted and categorized them as active, approved, deferred or rejected.
• Determined the Release, Stage and Future Book of Work for deferred Change Requests.
• Worked with the software architects/developers to ensure that the application conforms to customer requirements.
• Analyzed Business Requirements and Identified mapping documents required for system and functional testing efforts for all test scenarios.
• Developed the Test Scenarios, test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Coordinated the testing effort, responsible for test deliverables, status reporting to management and issues escalations.
• Performed Requirement Gathering & Analysis by actively soliciting, analyzing and negotiating customer requirements and prepared the requirements specification document for the application using Microsoft Word.
• Collected and documented business processes and business rules.
• Translated Business and User needs into System requirements.
• Created Use Case Models, Analysis Models, Design Models, and Implementation Models, Use Case Diagrams, and Class Diagrams based on UML methodology using MS Visio.
• Directed and managed the Change Control process for the project as a whole by facilitating group meetings, one-on-one interviews and JAD sessions with the Business and IT Team members.
• Tested the application and reported the bugs to the development team.
• Headed the Defect Management process to make sure all the defect logged as part of the testing were assigned to the responsible party and were resolved.

Confidential, NJ

Sr. Technical Writer

Responsibilities:

• Involved in documenting User manuals, training materials, Online help User Access Guides, FAQ’s, End user guides and Standard operating procedures (SOP).
• Created explanatory prototypes, UML Use cases and scenarios to elicit required functional requirements and to support application development.
• Updated, created, and designed master pages, templates, reference IDs, and online help files, user manuals in Robohelp HTML, Framemaker, and Microsoft Word.
• Performed extensive analysis on system's 'As Is' and 'To be' flow to identify the GAP and build User Requirements Specification
• Developed scrum artifacts such as User Stories, Product Backlog, Sprint Backlog and Sprint Burn down chart
• Facilitated Sprint planning meetings and developed Sprint backlog based on inputs received from the meeting
• Actively conducted daily Scrum meetings to prioritize and track the Sprint backlog items
• Worked with the development team to prepare the completed Product Demo for Sprint Review meetings.
• Performed GAP analysis to identify and measure details in current business process and the future business process in conjunction with Subject Matter Experts (SME’s)
• Performed JAD sessions and interviews with the vendor, to understand their system and gather requirements accordingly
• Created Use Cases and BRD then converted them into FRD using Rational RequisitePro
• Provided effective project management assistance by, developing Project plan, tracking Project timelines using M.S. Project and preparing weekly project status report.
• Provided high-level project status, via monthly project presentation using M.S. PowerPoint.
• Uploaded project documents on Sharepoint. Maintained document versioning and approval process via Sharepoint.
• Developed UML artifacts such as Activity diagram, Class diagram, Process flow diagram, Data flow and Swim lane diagrams.
• Scheduled JAD sessions, created/distributed meeting minutes using M.S. Outlook.
• Worked to develop the Requirement Traceability Matrix (RTM) for future references and audit purpose
• Ran MS Access queries for Ad-Hoc reporting requirements and all wrote requirements for setting up systemic report parameters.
• Wrote business rules, worked with Business Intelligence professional and Sr. data architect for successful application of the business rules to the business processes
• Prepared and delivered business/system/functional requirements documents, Created requirements traceability matrix using business requirements document, Functional design document and technical design document
• Developed Test Plan and Test Cases/Test Scripts and also managed defect tracking and triaging process on HP ALM.

Confidential, CT

Technical Writer

Responsibilities:

• Gathered Business Requirements from the Subject Matter Experts (SMEs) and documented the requirements in the BRD. Utilized data flow diagrams, use case diagrams and process flow diagrams to represent information provided by the Business Owners.
• Gathered requirements from various business areas for the Medicare Project. Read the Call Letter and derived requirements for different business areas.
• Updated the Benefit Base Plans across the organization based on CMS advised guidelines.
• Vendor Delegation Project - Worked on Vendor Delegation Models on Chiropractic claims that were delegated to HealthWays.
• Organized meetings and led JAD sessions to ensure legal and compliance deadlines of CMS (Centers for Medicare and Medicaid Services) are met.
• Worked with the UAT and QA teams to conduct an assessment and determine how effective UAT and QA guidelines can help the company achieve timely completion of projects.
• Worked with Business Owners of the claims adjudication system, and documented updates and enhancements to the application.
• Effectively elaborated the Current Process and gave a clear picture of the proposed process for the projects in the organization. Worked aggressively towards timely completion of High Priority Tasks.
• Change Control Process - Led the Change Control Process for changes submitted for the BRD once the document was submitted to IT department.
• Worked with IT to resolve issues and clarify Business Requirements from the Business Owners.
• Documented the UAT Plan for the project and worked with the UAT Team to ensure every acceptance criteria for the requirements has been included in the UAT task plan.
• Maintained the Traceability Matrix table to uniquely trace the identified business requirements to general design to testing as proof that requirements requested have been developed into a solution and that it has been tested and tracked.
• Develop and maintain effective working relationships at all levels of the organization.