RELATED AREAS OF PROFICIENCY:

Technical Writing

Proposal Writer

Content Writer

Project Management

Program Management

Business Analyst

Policy Administration

Business Communications

Accounting/Finance

Information Technology

Employee Training

Customer Service

Compliance Auditing

Research

Customer Relations

Diversity Training

Export Compliance

Academic Writer

Social Media Blogger

Ghost Writing

PROFESSIONAL EXPERIENCE

Service Bulletin Coordinator \ Technical Writer

Confidential

Responsibilities:

• Provide support to Project Engineers to manage the timely distribution of complex Airbus CFM 5 A/B Nacelles and Thrust Reversers service bulletins issued by UTC Aerospace Systems to investigate and offer engineering solutions to field problems, enquiries and technical issues affecting the Airlines and Engine Manufacturer customers.
• Collaborate with Project Engineers on data extraction and analysis of documents to determine nature of service bulletin (Safety, Retrofit or Attrition).
• Manage all service bulletins following their release to customer approval and final publication.
• Create and implement charts, graphs and presentations to support continuous improvement processes and improve the timely distribution of service bulletins to Airline customers.
• Responsibility include research, organize, write, edit and publish maintenance documentation including Service Bulletins, AMMs, SRMs, CMMs, VCMMs) in accordance with Confidential standards and standard maintenance practices for on - aircraft maintenance.
• Provide mentoring to other team members in writing, editing activities and/or illustrations.

Business Operations / Technical Writer

Confidential

Responsibilities:

• Responsibilities include but were not limited to the following; contract reviews & rewrite, developing/writing company operating procedures, training manuals, business plans, promotional material, and import & export guidelines regarding global trade regulations to ensure compliance.

Project Manager / Program Manager / Business Analyst

Confidential

Responsibilities:

• Coordinated and managed the commitments with internal and external organizations for large scale complex projects to fulfill the broad level strategies established by executive leadership. Identified risk and opportunity potential, developed mitigation planning, project plans, user guides, training plans, corporate proposals, and Share Point user guides - and refined the business case as needed.
• Presented plans to executive leadership to gain approval.
• Facilitated the establishment of overall management system architecture by utilizing the Project Management Best Practices. additional details provided upon request
• Developed policy outlines for business site planning, commitment and control of resources in response to customer, program and business requirements, including development of control systems, maintaining information of program and customer commitments and monitoring compliance to plan. Developed organization policies for validating statements of work (SOW), Service Level Agreements (SLA), Work Progress Reports (WPR), and authorizing domestic and international labor per contract agreements. additional details provided upon request
• Performed role as Business Analyst in support of corporate activities in the European, Asia and Middle East markets. Evaluated information from multiple sources; decomposing high-level information into details; abstracting low-level information; distinguishing requests versus needs; distinguishing requirements from solutions; and classifying, synthesizing, and prioritizing requirements.
• Engaged with commercial, government, and military stakeholders to identify business requirements for domestic and international operations.
• Supported portfolio management and integration activities including integrated master planning; risk management; governance and compliance; managed metric development and projects which included tracking, project reviews, budgeting, information/requirements analysis from multiple sources, utilizing multiple methodologies. additional details provided upon request

Communications Specialist / Administrative Specialist / Sr. Drill Instructor

Confidential

Responsibilities:

• Conducted strategic planning with an emphasis on integrated communications, public affairs, developing external and internal media awareness, technical writing, and creating information materials for Department of Defense audiences.
• Also performed duty as Telecommunications Specialist working with technical crew to install computing hardware in preparation for private internet access for military bases in the Confidential region.
• Supervised performance of administrative functions.
• Reviewed and edit correspondence prior to release, submission for signature, or other disposition. Responsible for writing office SOP, job descriptions, and directives. Determined requirements for office equipment, supplies, and space. Planed layout of office. Coordinated administrative activities with other organizational elements and staff sections. Served as custodian of classified documents.
• Signed receipts for logs, inventories, files, and secure classified documents. Prepared documents for destruction or other disposition.
• Ensured proper accountability of documents based upon degree of classification.
• Performed role as Senior Drill Instructor (DI) with an emphasis on indoctrination, coaching, counseling, and mentoring of initial entry men and women transforming them from civilians to performance ready Soldiers.
• Represented the council as a member in the areas of International Diversity; Diplomacy; Research; Public Speaking; Special Event Organizer; Hosting World Leaders; and Public Relations.
• Created research papers on global socio-political issues.