Summary of Experience:

• 15 years of IT and electronics experience as Technical Writer.
• 15 years of R D engineering lab real time embedded electronics operating systems design and development.
• 15 years of desktop and network support.
• 10 years of UNIX experience.
• SQL Server and Access database, Sharepoint, and Redcap survey system
• Researched and wrote standards, procedures, practices, guidelines, design specifications, and document templates.
• Major company experience AT T, EXXON, GM, NCR, Capital One, Suntrust, Bank of America, Federal Reserve, DOD, and others
• Leadership including project team management, team leader, and trainer
• Documented projects using Microsoft Access, Microsoft Project, Visio, and other project management tools.
• Documented and coordinated test plans.
• Documented QA testing using unit, integration, and system testing tools.
• Documented budgets, meetings, changes, reports, and compliance with standards.
• Documented Business Continuity Planning, Disaster Recovery, and Contingency Planning.
• Documented vendor product and Customer Information System plans.
• Recent Secret Clearance
• Significant banking and financial experience and SOX compliance management.
• Documented IT Infrastructure project plans and estimates defining solutions to business systems problems and the integrity of the solution through customer agreement and final solution, including cost/benefit analysis.
• Documented forecast creation, risk analysis, budgeting, procurement, and vendor management.
• Documented treasury management capital resource inventory and data warehousing.
• Document updating in Knowledgelink, Agile, and other update and PLM environments.
• Development, management, and delivery of technical documentation and interaction with users, management, and IT to create high-level solutions to business problems using standard formats.
• Produced BRD, FRD, FSD, and FDD documentation and ran JAD sessions.
• Documented project lifecycles.
• HTML Web page programming of procedural documents and hypertext links for business software
• Documented equipment maintenance and operation.
• Programmed ROM firmware for prototype design and production.
• Expert in very limited memory and timing tight coding
• Wrote operating systems programming including kernels and communications and peripheral device drivers.
• Management and Sales
• For 23 years have owned a PC consulting business.
• Achieved sales of 10,000 in first month and 900,000 a year in contracts in first year.
• Project and team manager of 6 to 50 employees for over 2 years.

Technical Expertise:

• Software: Windows 8 and older Windows versions SQL Server, VM ESX, Windows Server 2012 and older servers, UNIX Microsoft Office Suite Visio Microsoft Project, Publisher, and Front Page Adobe Acrobat Lotus Notes Unisys Oracle AutoCAD
• Languages: PowerShell, SQL scripting, Assembly, C , C , BASIC Pascal, REXX, Java, PERL
• Hardware: Intel Cisco HP Motorola IBM DEC Zilog TI DG NCR Siemens Nixdorf
• Telecommunications: VOIP ATM DC3 Sonet Ethernet
• Certifications: MCSE NT

Professional Experience:

Confidential

Technical Writer and Software and Support Contractor

• Disaster Recovery planning, software, technical support, network, and training consultant
• Documented PC installation, software integration, and databases.
• Provided data backup and recovery.
• Specialized in servers, networks, multimedia, and workstations for very small companies.

Confidential

Disaster Recovery Technical Writer and Database Contractor SLAIT contract

• DR planning consultant, documenting disaster recovery procedures for the entire MCV hospital system
• Designed and built a relational database enterprise in Microsoft Access and SQL Server, containing data for 1200 servers and 252 application programs for the entire MCV hospital. Administrator for SQL Server and Access, writing queries, forms, and reports for disaster recovery.
• Designed a disaster recovery survey using the Redcap survey system to interview owners for the 252 application programs.
• Used Sharepoint and Sharepoint Wiki for storage and user retrieval. Designed website and Wiki site.
• Administrator for Windows Server 2012.
• Provided business continuity plans and data backup and restore procedures.

Confidential

Technical Writer and Software and Support Contractor

• Specialized in business workflow, networks, multimedia, and HTML Web pages for very small companies.
• Provided business analysis, business continuity plans, and data backup and recovery
• System and Web page developer in C and HTML as self employed contractor to small businesses
• Documented manuals for PC installation, software integration, and web pages online
• Business continuity and DR planning, software, technical support, network, and training consultant

Confidential

Technical Writer PlumRHINO contract

• Provided procedural updates and analysis
• Website developer in XML in technical document conversion
• Analyzed business process requirement and data migration
• Documented bank wide procedures for Suntrust employees and customers
• Confidential

Technical Writer HP contract

• Technical writer for Hewlett Packard project teams for three virtualization projects
• Standardized technical manuals for all projects and created templates and styles.
• Documented statewide IT upgrade using Microsoft Office, Visio, Citrix, and VM ESX.
• Confidential

Technical Writer Comsys contract

• Documented Philip Morris - wide Lotus Notes databases
• Analyzed database programs and business processes, wrote test script and database manuals, and ran testing.
• Documented upgrade to all Philip Morris Lotus Notes databases using Lotus Notes and Microsoft Office.
• Wrote VOIP manuals for Cisco phones carrying conversational POTS audio through the IP address.

Confidential

Technical Writer contract

• Technical Writer for Fed - wide high security communications links to and from commercial banks used to transmit multi billion dollar transactions for commercial banks.
• Analyzed business processes and wrote user procedural manuals for the FRIT infrastructure using Adobe Acrobat.
• Documented QA and testing of the Federal Reserve IT environment

Confidential

Technical Writer contract

• Documentation project consultant for SOX audit required companywide mortgage information upgrade

• Analyzed business processes and wrote procedural manuals for rules, rates, and pricing.
• Completed mortgage broker training.

Confidential

Technical Writer contract

• Analyzed companywide security processes as a technical writer for Information Security team.
• Wrote procedural manuals for firewalls and network security for NT, UNIX, mainframe, and SAP.

Confidential

Technical Writer and Trainer contract

• Analyzed and documented business processes for resource allocation and SOX audit requirements.
• Developed and documented investment software employee training sessions
• Trained staff and wrote manuals and web pages for the resource allocation management team.
• Confidential

Technical Writer contract

• Developed and documented security and bank procedures

Confidential

Technical Writer contract

• Analyzed business processes and SOX audit requirements and wrote manuals, UNIX shell scripts, web pages, and SQL scripts following SDM and industry standards and practices for document layout.
• Documented PSIT and the Disaster Recovery team, including Business Continuity Planning, Disaster Management, and Disaster Simulation.
• Documented finance department treasury management capital resource inventory and data warehousing
• trust asset securitization and capitalization, writing manuals for the Oracle database of asset pools.
• Documented Capstone credit card and fraud capital resource inventory and data warehousing system for the Oracle database of credit card applicant information using Clearcase configuration management.
• Analyzed forms and business processes and wrote migration flow diagrams for manuals for SOX requirements.
• Used AGILE PLM tools.
• Documented upgrade to Helix using Microsoft Office and Visio for Production Services team and PSIT.

Confidential

Technical Writer and Webmaster EDS contract

• Set up links to multipage web pages with 1700 links, including graphics and Java script.
• Wrote manuals and designed, maintained, and managed a Defense Mapping Web site for DLA NIMA mapping.

Confidential

Telecom Embedded C Programmer contract

• In an electronics development lab, designed and programmed in C for a Digital Loop Carrier interface.
• Debugged device drivers for a real time embedded Motorola 850-based DC3 to ATM 155 MHz interface as part of a 26 Gigahertz Sonet fiber optic link for telephone company central offices.
• Used Clearcase configuration management on a Sun Solaris Unix development network, Rational Rose, and simulators for testing protocol interfaces.
• Wrote protocol software specification manuals.

Confidential

PC Desktop Support and Network Consultant

• Specialized in networks, user manuals, graphics, multimedia, and HTML and Java script Web pages.
• Provided PC software and hardware installation, services, and manuals.
• System and Web page developer in C, Java, Perl, and HTML, as self employed contractor
• PC technical support and training consultant
• Confidential

Network Administrator contract

• Completed MCSE classes.
• Second level help desk support engineer
• Programmed NT network and upgrades to Windows NT Server, NT Workstation, and Novell Client for a 350 user network using NT, Novell, AS400, and DG servers and resources.

Confidential

Real Time Embedded Software Engineer contract

• In an electronics design lab, programmed in C, real time embedded flash firmware for Motorola 68332 microprocessor Engine Control Modules for vehicles, using Clearcase configuration management.
• Wrote software and hardware manuals in compliance with ISO 9000 requirements.
• Used logic analyzers, simulators, test equipment, and a UNIX Sun Solaris development system.
• Confidential

Real Time Embedded Software Engineer

In an electronics design lab, programmed in assembly language and debugged OS functions including disk, tape, and device drivers, for IBM, UNIX, and DG compatible Nixdorf computers.

Confidential

Network Engineer and Sales Engineer

• Set up the company automated office for management information, construction, sales, installation and proposal tracking, word processing, and customer configurations, and wrote user manuals.
• In an electronics lab and at customer sites, designed, installed, and programmed in assembly language, PC and automated fuel networks

Confidential

Real Time Embedded Software Engineer

• For 2 years, technical writer for Gilbarco product manuals and UNIX system administrator of networks
• In an electronics design lab, designed and debugged in assembly language and PASCAL, real time OS embedded ROMs in automated fuel and POS terminals and networks, with tight memory and timing constraints.

Confidential

Structural Design Engineer and Building Contractor

Structural design engineer and building contractor for solar and concrete buildings, part time

Confidential

Real Time Embedded Software Engineer

• Used Intel and DG assemblers, Intel development systems, in circuit real time emulators, logic analyzers, and other test and analysis equipment.
• In an electronics development lab, designed and programmed in assembly language, real time OS embedded ROMs in banking, lottery, betting, and POS networks with tight memory and timing constraints, including multiprocessor communications, printer, display, bar code, and tape controllers.

Confidential

Real Time Embedded Software Engineer

• Used Intel and NCR assembly languages, COBOL, NCR minicomputer, and Intel ISIS real time development systems, and other test and analysis equipment.
• In an electronics development lab, designed and programmed in assembly language, real time OS embedded ROMs for credit card, printer, display, network control, and diagnostics, for a NCR bank network terminal, with tight memory and timing constraints, and for the COBOL bank OS.

Confidential

Technical Writer, Senior

• Documented Safeguard Anti Ballistic Missile Defense System hypertext MIL-STD-806B on line system theory manuals and digital electronics troubleshooting procedures for communications and Army defense peripherals, including diagnostic flowcharts, electronic schematics, logic diagrams, assembly drawings, and parts lists, for operation, test, and analysis of the system.
• Managed 6 engineers for two years.