EXPERIENCE:

Confidential, Southampton, PA

Technical Writer

Responsibilities:

• Wrote over 150 user’s manuals with over 4300 pages pertaining to proprietary processes for Microsoft Dynamics NAV R2 2013, ERP computer system.
• Using Microsoft Word, Excel, Outlook, Adobe Photoshop and SnagIt
• Worked directly with SMEs
• Ability to explain complicated processes simply
• Is motivated, enthusiastic, creative
• Master of grammar and have an exceptional eye for details
• Has a passion for words, content and data

Confidential

Curriculum Developer

Responsibilities:

• Inspector Management
• Establishment Management
• Task Calendar and Distribution
• Directed and Routine Tasks
• Alerts
• Grants and Approvals
• Inspection Policy and Methods
• Federal Directives (Directive 5420.1 = and Regulations (9 CFR)
• Non - Regulatory Compliances
• Predictive Analytics
• Laboratory Sampling
• Food Safety Assessments
• Hazard Analysis
• HACCP Regulations
• Food and Safety Standards
• Animal Disposition
• Import / Export Inspection
• Inspector Correspondence MOIs Meetings Agendas Letters etc
• Policy and Procedure
• How to properly write a legal NonCompliance Record
• SOP SSOP
• Facilities Inspection
• Humane Handling
• Proper Disposal
• Rules of practice governing proceedings under the Federal Meat Inspection Act
• Anti-Mortem / Post-Mortem Inspection
• Labeling / Sanitation / Recalls
• Sanitation Requirements and Hazard Analysis and Critical Control Points Systems
• Consumer Protection Standards
• Rules of Practice
• Cleaning and Sanitizing / Health and Hazard
• Plant Applications Approvals and Inspections
• Reporting of Violations
• Sanitary & Processing Requirements
• Curriculum based on Federal Government Regulations and Directives (9 CFR)
• Classroom PowerPoint slides, including annotated screen shots
• Instructor notes to correspond with the slides
• Training participant guides, including step-by-step hands-on practice exercises
• Job aids and quick reference guides
• Testing and bug reporting of system and Instructor scripts
• Testing administrating and proctoring to students
• Curriculum Development using the ADDIE model of instructional design
• Editing, proofreading and updating for online curriculum for continuing education, Government learning website “AgLearn” and classroom training presentations
• Curriculum updates
• Reporting bugs and system issues
• Updating and editing of Quick Reference Guides (QRG)
• Expert Written Communication -Ability to writegrammaticallycorrectand accurateevaluation, course designs,statementsof work (SOWs) for new contracts andother training related reports. Ability to write a wide variety of standard government reports for internal and external sources.
• Expert Oral Communication skills Ability tocommunicate clearly and concisely with comfort tolarge (over 20) and small groups (under 20) of variouspopulations. Possess "emotional intelligence" providing me the perceptive ability and pick up on learning gaps and 'ah ha' moments
• Excellent customer service skills, think outside the box, resourceful and remain calm

Systems Trainer / Technical Writer / Instructional Designer

Confidential, Westborough, Mass.

Responsibilities:

• Responsible for the creative design, curriculum development and delivery of educational training courses and providing all the education / instructional materials, User’s guides, quick start guides, reference guides, system simulations, device installation guides and comprehensive guides for country wide consumer employees in a newly developed retail Point of Sale system software (POS).
• Created hardcopy manuals, users guides and electronic documents using word processing and desktop publishing tools (MS Word, Quark Express, PowerPoint, Adobe PDF distiller)
• Wrote PowerPoint “click by click” instruction with instructor notes and screen shots including annotated screen shots
• Classroom PowerPoint slides, Instructor notes to correspond with the slides
• Training participant guides, including step-by-step hands-on practice exercises
• Job aids and quick reference guides
• Wrote test scripts bug reports
• Lead team as Project Manager throughout (SDLC) System Development Life Cycle.
• Acted as Project Manager to technical writing and QA and testing teams
• Entered inventory of 20,000+ SKU numbers of inventory into Oracle database
• Preparation and facilitation of training courses both live (in front of a classroom, seminar or on individual basis 1-on-1, face-to face basis) and on-line (Webinars, videos) and/or other interventions for employees to include the design of instructional materials for training designs and participant materials.
• Ability to use a variety of learning/training concepts and principles as required.
• Knowledge to effectively promote adult learning. ADDIE
• Involved in creating pro-active and responsive solutions to business needs and seizing opportunities for continuous improvement in individual, team, business unit and organizational performance.
• Responsible for performing all duties related to training and development by developing creative briefs, educational formats, guides, technical manuals, system simulations, classroom training scripts, instructor notes and training videos.
• Collaborated with the executive staff CIO, COO, CFO, other Project Managers and software development teams, to develop, test, train, rollout and deploy new software for a retail industry POS system.
• Installation and trouble shooting of POS system software and hardware
• Presented to and nationally trained adult and mature end users, National, Regional, and District Sales and Operating Managers on the usage, functionality, and troubleshooting of Point of Sale software.
• Supported the development process by gathering business requirements (BA), analyzing data, manually testing functionality, validating software, and creating test plans, test scripts and bug report databases.
• Designed and created training materials, quick start guide, system simulations and comprehensive user’s manual for the software and system.
• Installed all hardware, software and its upgrades, SQL, VPN and internet connectivity
• Further provided help desk and technical support post product launch.

Technical Writer

Confidential

Responsibilities:

• Freelance Technical Writer assisted with writing User’s Guides, Consumer Documentation and Product Help text for interactive handheld eBooks for insertion into consumer products and online help. Wrote and designed sale sheets, handouts, marketing materials, advertisements
• Collaborated with product development and product management to write, proofread and edit consumer product documentation, and on line help text
• Researched and wrote owner's manuals, quick reference guides, system simulations and installation instructions for a global consumer audience
• Created electronic documents using word processing and desktop publishing tools (MS Word, Quark Express, Adobe PDF distiller)
• Communicated with design engineers in areas that relate to the product specifications and product development of software
• Facilitated the rework of mechanical drawings and screen captures
• Prepared electronic documents for print output
• Worked in a team environment within the Technical Publications area to constantly improve the documentation process
• Edited copy written by other Technical Writers for content organization, style, voice, audience, and consistency of format
• Responsible for multi-lingual documentation and facilitation of translations.
• Able to meet tight deadlines and changing priorities
• Delivered high-quality documentation prior to schedule
• Wrote test scripts and bug reporting

Technical Writer

Confidential

Responsibilities:

• Responsible for the editing, further writing and delivery of PCI (Payment Card Industry) Compliance Policies
• Wrote job descriptions and post ads on internet job board
• Rewrote resumes for candidates and referred qualified applicants to hiring managers
• Wrote email templates for candidate interview requirements and instructions
• Wrote contracts
• Wrote employee performance evaluations template
• Wrote consultant / candidate pertinent information on Policy and Procedures
• Communication
• Documentation and reporting
• Orientation practices and training
• Safety standards
• Welfare, wellness

Confidential, Philadelphia, PA

Executive Administrator

Responsibilities:

• Handled all confidential information and correspondence. Managed all communication internal and external
• Wrote policies and procedures, brochures and grants, marketing materials, press releases, newsletter and web-site content
• Wrote job descriptions. Posted jobs on internet job boards (Dice, Craigslist, Sologig, HotJobs, Monster) and social media / networking sites (Facebook, LinkedIn). Reviewed resumes. Scheduled interviews
• Managed complex calendars, arranged meetings, scheduled appointments, coordinated events and speaking engagements
• Edited speeches, reports and emails. Wrote press releases
• Made All travel arrangements, set up accommodations and entertainment arrangements for CEO and company visitors
• Coordinated meetings, events and venue selection
• Community and Public Relations
• Prepared agendas, prepared materials for/and attended meetings, took minutes, transcribed correspondence, maintained extensive office files
• Obtained background information on perspective employees. Conducted interviews, recommended and oriented new staff. Managed Staff
• Supervised projects Managed issues and conflicts
• Maintained expense reports for reimbursement and tax purposes
• Managed health and safety issues in the office of the CEO, monitored diet and personal health
• Personnel Matters
• Photographed properties and company sponsored events
• Wrote separate grants to assist in funding a soup kitchen/food pantry, educational center, daycare and assisted living facility and reconstruction for the Barrett Educational Center, a501(c)(3) Non-Profit Community Organization and subsidiary of Confidential, located in the Point Breeze section of Philadelphia
• Wrote sales brochure, forms for community information package for the “Keystone Village”
• Wrote grants for development / community; an urban development and rehabilitation projects in North Philadelphia.