Sr. Associate, Information Security Technical Writer Resume

SUMMARY

IT professional with experience in software support, technical writing, and course development.
Experienced writing a wide range of documentation, from user and system administrator guides to corporate IT policies and procedures, online help, and training materials.
Often work in a project management capacity to perform gap analyses, identify documentation requirements, and create detailed Visio flowcharts.

TECHNICAL SKILLS

Microsoft Office: MS Word, PowerPoint, Project, Visio, Excel, OneNote

Adobe Office: Adobe Create, FrameMaker, RoboHelp, Dreamweaver

Training systems: Lectora Enterprise, Camtasia

ERP systems: Oracle R12, SAP R/3

Cybersecurity Frameworks: NIST, COBIT, ISO 27002

PROFESSIONAL EXPERIENCE

Sr. Associate, Information Security Technical Writer

Confidential

Responsibilities:

Responsible for creating corporate policies and procedures for Information Security Governance. Updated the Global Information Security Policy and the Global Password Policy.
Wrote the Information Security USB Encryption Guidelines to resolve an issue in Solothurn, Switzerland.
Worked with Cyber Security Operations and Identity and Access Management to create documents such as cyber security design specifications, incident response guides, disaster recovery plans, and engineering/operations runbooks.

Technical Writer Sr. Advisor

Confidential

Responsibilities:

Helped create the CoreLogic Re-Platform Design Requirements, which was used for a mainframe to Linux migration.
Wrote IT and Security documentation and training for the MedStar Health account, covering topics such as HIPAA guidelines, encrypting removable media, incident response, patch management, and phishing.
Used Camtasia to create training videos for a Remedyforce implementation for Tenet Health.
Wrote the Edify Learning Management System User Guide and Edify System Administrator Guide.
Wrote Advanced Writing Tips and Tricks, which highlighted writing issues seen within Confidential Services. The training was used by the HBA Academy at Confidential, within Healthcare and Life Sciences.
Used RoboHelp at Harvard Pilgrim to create the Harvard Pilgrim Online Quoting Online System. Also responsible for content authoring on several healthcare member portals.

Technical Writer IV

Confidential

Responsibilities:

Wrote large scale user and system administrator online help systems for a wide range of internal security applications. The applications were designed to resolve security issues in compliance with laws and regulations for both internal and external audit.
Created the Executive Dashboard; a website used by the CISO/SVP and his senior leadership team to track the status of active security projects, programs, and budgets within the organization. Maintained individual pages for each project, which included a project overview, budget information, project scorecards, and a milestone timeline generated in Visio.
Created an online help system for the PWI Executive Scorecard, an internal application designed to define performance goals and metrics for the top 300 PWI executives within Fidelity. Also created five quick reference cards that detailed specific functionality and were used for training.
Created detailed documentation for an internal 3-day Six Sigma event for Access Decomposition, summarizing statistical data, findings, and recommendations.
Created detailed training for an internal QA tool (Quality Center) in Lectora. Training was designed for both users and system administrators, and provided detailed instructions on how to create test requirements and test plans. Responsible for writing all content, creating screen captures with detailed callouts, and adding in animation, graphics, audio, and video.