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Principal Technical Writer Resume

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Boston, MA

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SUMMARY

  • Technical writer/toolsmith with over 20 years of experience in all aspects of writing and editing end - user documents, including hardware and software installation guides, APIs, programming guides, getting started guides, and advanced tutorials. Adept at organizing and leading projects, infrastructure development, software and tool evaluation.
  • Experienced in writing context-sensitive and embedded help systems. Highly experienced in usability testing, information mapping principles, and information architecture.
  • Excellent written and oral communication skills. Strong analytic skills.
  • Routinely handle multiple projects during Agile sprints. Adept at translating sophisticated algorithmic information into simple and clear language.
  • Trained in emotional intelligence principles and Agile methodologies. True collaborative style, skilled at fostering teamwork.

TECHNICAL SKILLS

Computer Languages/Software: C/C++, Java, Perl, HTML, XML, JavaScript, CSS, XSLT, SGML, Adobe Framemaker, Adobe Acrobat, Webworks ePublishing, Arbortext XML authoring tools, Microsoft Office, MATLAB, Simulink, Microsoft Visio, Microsoft Project, Microsoft Publisher, Microsoft SharePoint, Sourceforge, SnagIT, Madcap Flare, Robohelp, Photoshop and Dreamweaver, oxYgen, Atlassian JIRA and Confluence, Stash, Git, SVN, CVSNT

Operating Systems: UNIX, MS-DOS, Windows, Winserver, VMS, Linux, MacIntosh

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

Principal Technical Writer

Responsibilities:

  • Sole documentation person working on all aspects of writing documentation and deploying automated builds.
  • Wrote numerous installation and best practices guides, documented a RESTful API, and created two browser-based context-sensitive help systems.
  • Extensive use of scripts for automation and document customization. Agile environment.

Confidential, Westborough, MA

Documentation Tools Developer

Responsibilities:

  • Developed documentation infrastructure for a startup.
  • Responsible for Madcap Flare setup, maintenance, and standards development.
  • Wrote automation scripts for nightly builds and conversion between XML and HTML formats via XSLT. Agile environment.

Confidential

Technical Writer

Responsibilities:

  • Documented information technology infrastructure for the integration of the Massachusetts and Federal Government medical exchange portals.
  • Documents include installation, administration, troubleshooting, and maintenance material for a highly complex IT system.

Confidential

Principal Technical Writer

Responsibilities:

  • Responsible for developing the nightly build process. Wrote and maintained DOS and Perl scripts under CVSNT revision control.
  • Developed Webworks automated jobs and evaluated tools for the Documentation group.
  • Also responsible for hardware configuration and software installation documentation.
  • Transitioned the Documentation team from Webworks to MadCap Flare.

Confidential, Woburn, MA

Senior Technical Writer

Responsibilities:

  • Documented an XML API for developing customized GUIs for train ticket shopping, booking, and payment.
  • The API renders communications between end users and rail suppliers (for example, Amtrak) via a complex set of XML schema files in a SOAP/WSDL environment.
  • Also wrote technical sales documentation.

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