Software Developer, Technical Writer Resume

SUMMARY

Expert communication skills with experience in management, sales, interviews, mediation, training, and education.
Extremely artistic, often creating innovative solutions to problems, and implementing them from conception to completion.
Self - taught in multiple programming languages and presentation applications.
Natural leadership skills, often taking the initiative, and delegating tasks effectively to meet project deadlines.
Extensive portfolio with samples of work. Winner of multiple commendations and letters of recommendation.

TECHNICAL SKILLS

OS/Databases: Windows 7, XP/2000/98/95/NT/3.x, DOS, light UNIX, Oracle, SQL Server, MySQL, MS Access, DB2Languages Java, JavaScript, Visual Basic.NET, VBScript, VBA, Visual Basic 6.0&5.0, Visual C/C++/C#, ASP, ASP.NET, PERL, Erlang, SQL, PL/SQL, HTML, XML, XSL-FO, XSLT, UML, SOAP, AJAX, MVC, CSS, Assembly32

Software: RoboHELP, Microsoft ’97- 2003, 2007 (Word, Excel, Visio, Frontpage, Publisher, Access, SourceSafe, PowerPoint, Sharepoint), HTML Editors, SQL, Adobe (Acrobat, Dreamweaver, FrameMaker, Photoshop), TFS, Crystal Reports, Paint, HP Quality Center, Bugzilla, Lotus Notes, FTP, Wiki, Apache Struts, Toad, Autodesk AutoCAD, and more.

PROFESSIONAL EXPERIENCE

Confidential

Software Developer, Technical Writer

Responsibilities:

Programmatically produced reports in Erlang and SQL for analysis of commercial business loans and mortgages.
Reversed engineered Erlang modules and functions to document and explain proprietary API using EDocs.
Used Wiki, Word, and Visio to illustrate and document data flows, procedures, frameworks, and Erlang methodology.
Teleconferenced with remote team on a weekly basis to update project status, and coordinate efforts.

Confidential

Documentation Specialist, Technical Writer

Responsibilities:

Analyzed complex Data Warehouse/Business Intelligence (DW/BI) solution used by critical systems for reporting key performance indicators (KPIs) in order to create detailed design documentation and business requirements (BRDs). Created data flowcharts, bus matrixes, diagrams of SSIS packages, OLAP cubes, and comprehensive data mapping to document solution. Implemented best practices of the Kimball Lifecycle. Updated Quality Assurance team daily.
Created custom PDF forms to automate submission of time-sensitive database maintenance information.
Led the search for a junior Technical Writer. Mentored them, teaching technical IT and writing skills.
Established document templates and formats. Analyzed systems/processes and suggested improvements.
Created comprehensive company Wiki. Administrative Manager of the SharePoint site for IT Data Services.

Confidential

Consultant Technical Writer, Business Analyst

Responsibilities:

Revised and updated required documentation for multiple tax processing systems that included sorting, scanning, image processing, data processing, network diagrams, security protocols, and data warehousing.
Worked on multiple projects simultaneously using FrameMaker 7.1 utilizing conditional text. Optimized images captured by Paint with Adobe Photoshop. Converted and combined documents from various applications into comprehensive systems documentation with TOC using Adobe Acrobat to create PDF. Stored in Sharepoint library.
Analyzed processes to identify bottlenecks and pain-points and suggest improvements. Wrote test plans for new systems being implemented. End clients were the IRS and the NYS Department of Taxation and Finance.
Analyzed various software packages for purchase decisions. Performed cost analysis as well as reviewed and tested software for function and compatibility issues. Wrote job aides to facilitate rapid acclimation for various applications.

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