Technical Writer/Consultant Resume

SUMMARY

A Senior Technical Writer with proven expertise in writing, editing, and producing high - quality customer documentation, training courseware, online help / user assistance, and web-based publications for the telecommunications, financial services, and information technology industries.
Effective project lead and mentor for numerous documentation projects, acting as key liaison on cross-functional teams for all technical documentation and customer product information planning, scheduling, and deployment issues.
Experience with writing release notes, software bulletins, and job aids to inform external clients and internal technical support personnel about new features and enhancements to existing information and network management systems.
Adept at organizing and managing large hardware and software documentation projects and collaborating with hardware and software engineering, development, and quality assurance teams.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer/Consultant

Responsibilities:

Assisted the Utility Technologies team with the rollout of a new digital trunked mobile radio network engineered by Confidential as a multi-vendor solution, including fully integrated dispatcher console hardware/software, a Confidential audio recording system, GPS-based resource location software, reporting/analytics tools, and an over-the-air programming (OTAP) capability for mobile and portable radios used by service and radio technicians.
Created quick reference guides, standard operating procedures, safety standards documentation, detailed process flow diagrams that describe the radio network infrastructure, and instructor-led training modules for the hardware and software components.
Prepared and presented weekly status reports about the information product deliverables to project management and team leaders.
Used Microsoft Word/Excel/Visio/PowerPoint and SharePoint for documentation development and maintenance.

Confidential

Technical Writer/Consultant

Responsibilities:

Under contract with Innovative Information Technologies. Assisted the Domain 2.0 team of systems engineers, technical architects, and network platform developers with documenting detailed network design requirements for the evolving Confidential and the transition from dedicated network switching/routing hardware to virtual software components and infrastructure on the corporate Wiki site.
Wrote and edited Wiki articles about the URL Blocking service, virtual firewalls, and virtual overlay networks.
Content required familiarity with VMWare, Kernel-based Virtual Machine (KVM), and OpenStack cloud operating system and tools.
Revised Field of Use (FOU) documents which provide Confidential amp;T on-site Technical Planning and Engineering (TP&E) and Operations personnel with network hardware/software specifications and illustrations, cabling requirements, and architectural diagrams to assist with deployment of new services in a software-defined network environment.
Used Confluence, Microsoft Word/Excel/Visio/PowerPoint, Gliffy graphics, and Wiki resources for delivery and maintenance of knowledge base articles and documents.