Technical Writer Resume

SUMMARY:

IT professional experienced in all phases of the system development life cycle related to database and Web applications, including requirements gathering, system analysis, system design, database design, development, testing, implementation, and technical writing.

SKILL:

Requirements Gathering

System Analysis and Design

Database Design, Modeling, and Setup

Development

Testing (Unit, Peer, Integration, System, and Acceptance)

Technical Writing (Requirements, System Design, Database Design, RTM, SOP, Release Notes)

EMPLOYMENT:

Confidential

Technical Writer

Responsibilities:

developed SOPs for Benefits Management processes.
Created SOP template, and wrote SOPs for existing processes related to managed benefits services.
Used Sharepoint 2007, Greenshot 1.2, and Word 2016 (Windows 10).

Confidential

Business Analyst

Responsibilities:

performed requirements analysis and technical writing tasks in support of Web - based OASIS (Operational and Administrative System for Import Support) application.
Met with business stakeholders and SMEs to gather requirements, and developed use cases, release notes, meeting minutes, and user documents.
Maintained documents in Rational ClearCase Explorer, and tracked enhancements and defects in Rational ClearQuest.
Team used Agile approach for software delivery. Used Word 2010, Rational ClearCase Explorer 8.0, Rational ClearQuest 8.0, Axure RP Pro 6.5, Oracle SQL*Plus 8.0, and PL/SQL Developer 9.0 (Windows 7).

Confidential

Requirements Analyst

Responsibilities:

performed requirements analysis, technical writing tasks, and integration testing in support of Web-based eRR (Electronic Receipt and Referral) application.
Met with business stakeholders and SMEs to gather requirements, and developed use cases, meeting minutes, UAT summaries, and user documents.
Maintained documents in Rational ClearCase Explorer. Researched production issues, and tracked enhancements and defects in Rational ClearQuest. Performed integration testing.
Used Word 2007, Rational ClearCase Explorer 7.1, Rational ClearQuest 7.1, Axure RP Pro 6.5, Oracle SQL*Plus 8.0, and PL/SQL Developer 7.1 (Windows XP).

Confidential

Business Process Analyst

Responsibilities:

performed requirements analysis, technical writing tasks, and acceptance testing in support of the Product Tracking System (PTS).
Met with business stakeholders and SMEs to gather requirements, and developed requirements documents (CMCs), release notes, meeting minutes, and user documents.
Performed acceptance testing.
Used Word 2003, Visio 2003, Serena TeamTrack 6.6, and Excel 2003 (Windows XP).

Confidential

Sr. Business/Systems Analyst

Responsibilities:

Performed requirements analysis and technical writing tasks supporting Web, Oracle Forms, and COBOL media ratings applications. Met with business stakeholders and SMEs to gather requirements, and developed requirements documents (SRSs and user stories), meeting minutes, and user documents.
Developed RTMs, design documents, and interface control documents (ICDs).
Maintained documents in Quality Center and on Sharepoint site.
Team operated at CMMI Level 2.
Used Word 2003, Visio 2003, HP Quality Center 9.2, SharepointServices 2.0, Serena Team Track 6.6, and Toad for Oracle 9.5 (Windows XP).

Confidential

Technical Writer

Responsibilities:

Developed requirements documents (use cases), system and database design documents, RTMs, release notes, and user documents. Performed acceptance testing. Used Word 2002, Visio 2002, and Oracle 10g database in Web-based client/server environment (Windows XP).

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