SUMMARY

• Experienced content strategist, writer, and editor with proficiency in numerous software applications including MadCap Flare, Microsoft Office, Beyond Compare, SnagIt, Visual Studio, Visio, Adobe Acrobat, and more. Extensive Agile Scrum Methodology experience. Collaboration and content strategy planning with Subject Matter Experts (SMEs).
• User Center Design/User Interface (UI) experience. Quality Assurance.
• Managed the content for multiple software products and transactions and led the information development aspect of the product releases including web, mobile, and print content management.
• Documentation includes user guides, upgrade guides, release notes, administrative guides, release notes, standard operating procedures, tutorials, instructions, forms, etc.
• Participation in numerous software forums.
• Completed information mapping/information architecture training. Content management/Writing/Editing experience includes technical, business, scientific, Confidential, and creative content in the banking/ Confidential, non - profit, and government industries.

TECHNICAL SKILLS

• Scientific/Public Health Writing, Editing, and Proofreading
• Technical Writing, Editing, and Proofreading
• Business Writing, Editing, and Proofreading
• Creative Writing, Editing, and Proofreading
• Oral/Verbal Communication
• Written Communication
• Information Mapping/ Information Architecture
• Policy Writing
• Regulatory Compliance
• Project Management
• Tracking & Triaging
• Transaction Planning
• Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Microsoft Visio
• Microsoft Visual Studio
• Microsoft SharePoint
• Microsoft Project
• SnagIt
• Beyond Compare
• MadCap Flare
• Adobe Acrobat
• Adobe Captivate
• Skype for Business
• WebEx
• Activator - Executive Correspondence Control
• WordPress
• RoboHelp
• Software Development
• Social Media
• Web Browsers/Web Content Design/Web Content Management
• Tutorials
• User Center Design/User Interface (UI)
• Mobile Applications
• Instructional Design
• Content Strategy
• Organizing
• Researching
• Collaborating
• Adult Learning Principles
• Agile/Scrum Methodology

PROFESSIONAL EXPERIENCE

TECHNICAL INFORMATION DEVELOPER (TECHNICAL WRITER)

Confidential, Alpharetta, Georgia

Responsibilities:

• Proofread, edit, and write software documentation in MadCap Flare and Microsoft Word
• The documents include user guides, upgrade guides, administrative guides, implementation guides, release notes, tutorials, instructions, etc.
• Write procedures, how-to articles, and methodologies and maintain them in Confluence wiki.
• Test software for quality assurance and process clarity using virtual machines, etc.
• Manage web content/web help
• Use SnagIt to capture screenshots and make callouts
• Use Team Foundation Server to track tasks
• Use the Agile/Scrum methodology daily
• Use Beyond Compare to determine differences in versions
• Use Adobe Acrobat to make PDFs
• User Center Design
• Mobile Software Design
• Participate in learning forums/sessions
• Strategize the scope of documentation needs for software releases, patches, and hot fixes
• Lead a network for the Associate Champion Team
• Process Improvement/Best Practices

SENIOR TECHNICAL WRITER

Confidential, Alpharetta, Georgia

Responsibilities:

• Proofread/edit technical documentation in Confluence
• Collaborated with the developers, QA, and BA to plan for the sprints and releases
• Used the Agile/Scrum Methodology

TECHNICAL WRITER/ADMINISTRATIVE SUPPORTER

Confidential, Atlanta, Georgia

Responsibilities:

• Proofread/edit intranet content, emails, PowerPoint presentations, and documents including some technical documentation
• Research and compile information into documents
• Use Paint software to design a layout plan
• Take accurate notes at meetings and send them via Microsoft Outlook
• Analyze notes and type them in Microsoft Word
• Gather information for SharePoint, edit and store information on SharePoint
• Clerical duties such as copying, scanning, faxing, laminating, etc.
• Researching and compiling information for Purchase Requests and completing them in Microsoft Excel
• Making reservations, scheduling, etc.
• Compiling, proofreading, and editing Standard Operating Procedures
• Designed information mapping for Standard Operating Procedures
• Adhered to regulatory compliance
• Supporting the Executive Secretariat to produce response letters to Congressman and the general public
• Cross-referencing information
• Event planning and preparation
• Track and triage new requests from clients to the appropriate team leaders

EARLY INTERVENTION PROGRAM SPECIALIST

Confidential, Atlanta, Georgia

Responsibilities:

• Collaborate and support colleagues in planning, teaching and assessing students’ learning outcomes
• Model the outcomes and attitudes of the International Baccalaureate
• Create a stimulating, and inviting environment to promote student-centered, inquiry-based learning
• Plan lessons using relevant curriculum materials including IB planners, curriculum frameworks, and curriculum maps
• Differentiate to access the learning styles of all students
• Collect Response to Intervention (RTI) data
• Conduct observations of students
• Accessed SharePoint for training materials

COPYWRITER

Confidential

Responsibilities:

• Wrote and edited web content
• Earned Google AdWords Certification

TECHNICAL WRITING AND PROJECT MANAGEMENT INTERN

Confidential

Responsibilities:

• Assisted with data center migration and infrastructure
• Used Microsoft Visio for Information Mapping
• Organized material and completed writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology
• Maintained records and files of work and revisions
• Edited, standardized, and made changes to material prepared by other writers or establishment personnel
• Conferred with information technology staff to establish technical specifications and to determine subject material to be developed for publication
• Selected drawings, sketches, diagrams, and charts to illustrate material
• Studied specifications to integrate and technology, operating procedure, and production sequence and detail
• Interviewed production and engineering personnel and read material to become familiar with product technologies and production methods
• Arranged for typing, duplication, and distribution of material
• Assisted in laying out material for publication

TECHNICAL WRITING INTERN

Confidential, Atlanta, Georgia

Responsibilities:

• Organized material and completed writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology
• Maintained records and files of work and revisions
• Edited, standardized, and made changes to material prepared by other writers or establishment personnel
• Reviewed published materials and recommended revisions or changes in scope, format, and content
• Tested software; observed production, developmental, and experimental activities to determine operating procedure and detail
• Arranged for typing, duplication, and distribution of material
• Assisted in laying out material for publication