SUMMARY

• Over 20 years experience as a technical writer, editor, illustrator, and photographer; ability to quickly learn new systems, software, products, and procedures; efficiently gather source material using observation, interviews, and research; multitrack tasks as needed to complete projects on time and within budget.

TECHNICAL SKILLS

Cisco Systems: Created QuarkXpress template in accordance with Cisco Systems Corporate Style Guide, edited, illustrated, and produced Small and Medium Business Solutions Product Guide.

City of Milpitas Public Works Department: Designed FrameMaker template, wrote and produced User Guide to use Trimble TSC1 Datalogger GPS and Asset Surveyor software for maintenance of Milpitas street tree database.

Hypervision Corporation: Designed FrameMaker template, wrote and produced software / hardware documentation set:BEAMS System Software User Manual for multispectral photomicroscopy digital imaging system used for chip manufacturing quality control.Chip Unzip Planar Backside Chip Thinning System Operation Manual for CAD - based milling system used to prepare silicon wafers for backside emission analysis microscopy testing.

Solectron Corporation: Designed FrameMaker template, updated and converted instructor/student manufacturing training modules from Word to FrameMaker.

Toshiba America MRI: Produced technical illustrations for documentation of MRI patient positioning devices using Adobe Illustrator.

Visa International / USA: Designed, wrote, and produced VisaNet POS-partner User’s Guide for Windows point-of-sale software.Designed FrameMaker template for project to convert Visa documentation from mainframe WordStar system to FrameMaker-based desktop system.

PROFESSIONAL EXPERIENCE

Confidential, Milpitas, CA

Technical Writer

Responsibilities:

• Worked with product management and design engineers to write, edit, and produce installation guides, user manuals and datasheets using InDesign.
• Photoshop and Illustrator used to edit photos, UI screens and CAD files for illustrations.

Confidential, San Jose, CA

Technical Writer

Responsibilities:

• Implemented and managed User Manual production software transition from MS Publisher to Adobe FrameMaker.
• Worked with software, QA, and regulatory engineers to write, edit, and produce User Manuals in compliance with ISO 13485 regulation.
• Photoshop and Illustrator used to edit UI screens, photos and CAD files for illustrations.
• Initiated online document review process using Acrobat Shared Review.
• Arena Solutions system used for archival access and submission of documents for ECO approval; Seapine TestTrack ALM software used for project scheduling and prioritization.
• Co - managed translation projects ranging from 7 to 22 delivered documents per English original.

Confidential, San Mateo, CA

Production Consultant

Responsibilities:

• Ten annually recurring contracts (4/05-12/2005; 3/06-8/2006; 11/06-4/2007; 9/07-4/2008; 9/08-3/2009, 11/09-4/2010, 9/10-5/2011, 11/11-6/2012, 11/12-6/2013, 9/13-6/2014) to project manage and produce annual surveys of water use by 26 Confidential member cities, water districts, and private utilities; all purchasers of Hetch Hetchy water from the San Francisco Public Utilities Commission.
• Supply and demand data submitted by Confidential members to a SharePoint data collection and repository site was exported and added to Excel tables and charts linked to Word chapter files, with draft and final documents compiled for print review, and online distribution using Adobe Acrobat.

Confidential, CA

Technical Writer and Editor

Responsibilities:

• Edited and produced three documentation sets, each consisting of an Operation Manual, Programming Manual, Measurement Guide, User Interface Reference Manual, and Technical Data Sheet for new product line of vector network analyzers using proprietary Anritsu Shockline software, FrameMaker, Photoshop, and Illustrator.
• Draft documents distributed for online review and approval using Acrobat Shared Review and SharePoint repository.

Confidential, CA

Technical Writer (contract)

Responsibilities:

• Worked with management and lead engineers to update and streamline existing Equipment Maintenance Specification (EMS) MS Word template.
• Worked with maintenance and production engineers to document procedures for scheduled inspection and maintenance of CNC equipment used in Model S Powertrain assembly lines.
• Managed migration of EMS documentation from SharePoint repository to Apache Subversion revision control system.

Confidential, Sunnyvale, CA

Technical Writer

Responsibilities:

• Worked with team of senior and contract writers to write, edit, and produce version upgrade documentation set consisting of three user manuals and physics technical guide for Confidential ’s CyberKnife® Robotic Radiosurgery System, using Confidential MultiPlan® treatment planning and data management software, FrameMaker, Illustrator, and Photoshop.
• Screen captures replicated using FR, DE, IT, ES versions of software, proofed for fit of translated strings, with image files compiled in parallel directories for transfer to translation vendors.
• Worked with electrical and process engineers, supervisors and assembly operators to write, edit, and produce Manufacturing Process Instructions to document assembly procedures used to manufacture microwave power modules and traveling wave tubes.
• MPIs produced in MS Word and output to PDF for print review and online distribution.
• Worked with team of senior and contract writers on project to convert, edit, and rewrite medical device MPIs from Word to FrameMaker.
• Edited and consolidated separate Master Record, Traveler, Sub-assembly, and Station Traveler files into single file documents specific to each product.