SUMMARY

• Senior Instructional Designer, Trainer, Information Architect, Content Strategist, Technical Writer, Editor, and Copywriter with extensive experience in teh creation of training and informational print and online products using various tools including Microsoft Office Suite, Adobe eLearning and Creative Suites, Captivate, Camtasia, Wiki platforms and others.
• Demonstrated ability to work effectively with developers, end users, quality assurance personnel, subject matter experts, senior management, peers and teammates.
• Strong technical aptitude with teh proven ability to learn new applications, tools, and technology quickly and efficiently and to train others in their use.
• Meticulous attention to detail.

TECHNICAL SKILLS

• RoboHelp
• Captivate
• Camtasia Studio 7
• FrameMaker
• Doc - to-Help
• ForeHelp
• Word
• WordPerfect
• WebWorks Publisher Professional
• WordPress CMS
• Drupal CMS
• Joomla CMS
• SharePoint 2007 & 2010
• Adobe Illustrator
• Adobe InDesign
• PhotoShop
• Adobe GoLive
• AutoCad
• Front Page
• Page Mill
• Paint Shop Pro
• Power Point
• Excel
• Visio
• TWiki
• Atlassian Confluence (Wiki) and Jira (project management and tracking) applications
• JavaScript and VBScript
• PHP
• CGI and Perl
• HTML
• CSS
• Pascal
• PL/me
• C
• Visual Basic for Windows
• RPG II
• BASIC

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Technical Writer

Responsibilities:

• Re-created and updated FleetNet documentation using Adobe FrameMaker for single-source conditional output in print and Internet-capable formats.
• Spearheaded documentation effort on new Arcus application, a product of Mobile Knowledge, Canada.
• Created CMTHelp.com TWiki (wiki) site for online delivery and review of CMT documentation.
• Worked with developers and QA to improve FleetNet user interface.

Confidential, New York, NY

Technical Writer / Instructional Designer

Responsibilities:

• Worked with bankers to create Captivate eLearning modules based on PowerPoint presentations and “live” demonstrations of software for use by Morgan Stanley Banking, HR, and other departments.
• Updated Author 2010 Documentation (Morgan Stanley proprietary add-in for MicroSoft Office).
• Created and maintained Author TWiki for use by internal and external Morgan Stanley clients.
• Coordinated and hosted bi-monthly Author Helpdesk meetings with global personnel.
• Designed, created and maintained other TWiki sites for Content Strategy and Morgan Stanley use.
• Maintained various SharePoint 2007 and 2010 sites for Morgan Stanley user groups.

Confidential, Jericho NY

Technical Writer / Trainer

Responsibilities:

• Edited, compiled, scripted and recorded voice-overs, and modified videos for use on company website, presentations and in-house applications and training using Camtasia and other tools.
• Worked closely with development, QA, sales, customer service, and upper-level management in teh development of technical documentation including reference guides, on-line halp videos, marketing materials, package design, presentations, et al.
• Created marketing materials, demo versions and prototypes of Defense ID© Fugitive Finder, Visitor’s Center and Management Center products.
• Created and updated installation guides and user manuals (print and online) for ID-Check BHO and various other products for GE Money, JPMorgan chase, LL Bean and other commercial clients.
• Evaluated and tested new products in conjunction with QA and developers.

Confidential, Melville, N.Y.

Team Leader, Technical Documentation / Instructor

Responsibilities:

• Headed a small team of writers; assigned work and managed projects.
• Created Tutorials using Adobe Captivate for in-house use by documentation team.
• Created Confidential Technical Documentation Style Guide for use by documentation team, and trained teh team in its use.
• Migrated "static" documentation into Confluence, an enterprise-wide commercial wiki application.
• Created and maintained intranet web pages for current software releases, and maintained Engineering web pages and FTP server information for use by engineering team worldwide.
• Designed, created and maintained a “suite” of documents for Confidential Universe 4.

Marketing Writer / Business Development Department

Responsibilities:

• Worked closely with partners of teh firm in teh development and modification of attorney biographies, practice descriptions and ancillary documents, in print and on teh Confidential, Scholer website.
• Created marketing "pitch" books to sell Confidential services to various clients worldwide.

Confidential, New York, N.Y.

Technical Writer / Trainer, Engineering Department

Responsibilities:

• Worked with engineers, field technicians, and management personnel to create and update numerous documents.
• Trained other Technical Writers in use of FrameMaker, PhotoShop and other documentation tools.
• Updated existing documentation and created new documentation for Confidential products.
• Created and modified graphics for inclusion in documentation using Visio, PhotoShop, Adobe Illustrator, AutoCAD, and Paint Shop Pro applications.
• Reorganized old documentation: identified obsolete documentation, and translated current documents into FrameMaker format to simplifiy translation into PDF files for distribution.

Confidential, New York, N.Y.

Technical Writer

Responsibilities:

• Designed and user tested version of Talent Easy Estimating for Windows while under development; and wrote alpha and beta versions of documentation.
• Created on-line, alpha halp system for Easy Estimating for Windows, a product of Talent Partners, sister company to DDS.
• Researched, created and updated technical and management briefings for DDS products.

Confidential, New York, N.Y.

Documentarian / Instructional Designer

Responsibilities:

• Designed new, and updated existing training and reference materials for use by J&H trainers and users nationwide. Worked on-site with trainers and students to improve teh training.
• Authored user release notes for Confidential & Higgins upgrade from BIS III Brokerage Information System software to J&H INSIGHT system, as well as other systems.
• Created Trust Asset Management sales material, on-line Windows halp facility and user guide for Henry Ward Confidential, division of J&H.
• Edited, designed and contributed to quarterly J&H internal newsletter, BIS-Link.

Confidential, New York, N.Y.

Technical Writer

Responsibilities:

• Involved in many facets of BINY/Security Pacific International Bank merger process.
• Designed and produced BINY - Customer Service Investigations Training Support Documentation, CONY P&R Training Support Documentation, and CONY Telecommunications Training Support Documentation.
• Revised, edited and produced Money Transfer Support - Customer Service Desktop Procedures and BINY Wireroom Desktop User Reference.
• Revised and produced updated version of BINY Account Administration Activities and Procedures.
• Updated user manuals for Telecommunications and Paying & Receiving functions.
• Produced many documents for New York Payment Systems including implementation scripts for hardware updates and release notes for CONY updates.