TECHNICAL SKILLS:

MS Word

FrameMaker

Windows Live Writer

PowerPoint

Photoshop

HelpStudio

RoboHelp

MS Windows SDK

Dreamweaver

Sourcegear Vault

CVS

Borland C++ IDE and JBuilder

Windows (XP & Vista)

SharePoint

WordPress

VMware

UNIX (Solaris)

SSL

SHTML

MS DOS

DB2

MS DB/DC

CMS

CICS

HTML

XML

PHP

Java

JavaScript

Basic/WordBasic

C/C++

COBOL

IBM OS JCL

REXX/EXEC2

EXPERIENCE:

Confidential, Bentonville, AR

Technical Writer

Responsibilities:

• Collect, analyze, write, and format information systems documents for inclusion into a COBIT - based framework standards library
• Interview domain owners and subject matter experts to gather information that satisfies corporate standards requirements
• Produce specifications that satisfy compliance to industry accepted standards including ISO, PCI, HIPAA, W3C, and OWASP

Confidential, Westwood, MA

Technical Writer

Responsibilities:

• Organized, edited, and created overview, procedural, and reference material to encourage and promote the use and adoption of a proprietary service-oriented architecture environment designed to facilitate in-house custom software application development
• Used in-house systems that incorporated authentication and authorization procedures to protect the security of sensitive customer information
• Created an online structure and repository using an internal blog site to deliver and catalog new and existing documentation using the tools, best practices, and latest technologies that support the open source software initiative

Confidential, Calabasas, CA

Technical Writer

Responsibilities:

• Wrote instructions on how to set up and use products that automate the process of tracking employee time and attendance records
• Created a step-by-step tutorial and wrote descriptions of advanced features to assist technical support staff by reducing the number of customer calls requiring product support

Confidential, Irvine, CA

Technical Writer

Responsibilities:

• Wrote technical process and procedure documents to support corporate quality software development guidelines
• Researched, collected, organized, and produced material in printed and user-interactive formats to simplify the process of compliance to corporate-wide quality conformance standards

Confidential, Santa Cruz, CA

Technical Writer/Web Site Designer

Responsibilities:

• Produced content for corporate web sites and internal presentations
• Designed web page layouts, constructed web site page navigation schemas, created customized MS Word templates, and produced presentations using Photoshop, Acrobat Professional, and PowerPoint
• Helped plan and prioritize customer driven features for strategic marketing

Confidential, Scotts Valley, CA

Senior Technical Writer

Responsibilities:

• Developed content delivery structure for a complete product line of enterprise server application software as the online documentation architect
• Wrote user’s guides, installation guides, and reference material for print and online distribution
• Developed methods and procedures to automate the conversion of legacy material to newly updated style, procedural, and formatting requirements to assure consistent quality across all product lines

Confidential, Sunnyvale, CA

Senior Technical Writer

Responsibilities:

• Design and Automation Group
• Wrote pre - sales, technical marketing, and training material on systems that automate operational processes such as OS and application provisioning and deployment
• Produced system administration guides, troubleshooting guides, and architectural overview material

Confidential, Mountain View, CA

Principal Technical Writer

Responsibilities:

• Designed and implemented online help architecture, created online help content for end users, and wrote administration, installation, and deployment related material for IS administrators and ISP site managers using iPlanet Enterprise Server products
• Created online help for Confidential Communicator’s mail, news, and security components using NetHelp, a proprietary HTML and JavaScript based cross-platform help system developed at Netscape

Confidential, Scotts Valley, CA

Senior Technical Writer

Responsibilities:

• Documented Borland’s C++ Integrated Development Environment concentrating on the debugger and object browser, and developed and maintained online Help for Borland C/C++ language reference material including run-time libraries, stream classes, and ObjectComponents Foundation (OLE2 implementation)
• Invented and implemented a strategy to provide fully integrated context-sensitive online help across multiple product add-on versions that saved more than $500,000 in cost of goods
• Developed an MS Word style sheet used as the standard base template across all Borland Windows online help projects, and wrote macros to automate and standardize text conversion and formatting procedures

Confidential, Framingham, MA

Senior Technical Writer

Responsibilities:

• Developed an MS Windows online help system and wrote the content describing the scripting language and user interface components of a mail-enabled, intelligent-agent processing client server/groupware product
• Produced a printed documentation set including a user’s guide, reference manual, quick reference card, sample reports manual, developer's design guide, and quarterly business newsletter for the Millennium series of mainframe and PC products which provided a platform for financial software applications
• Prepared schedules, writing assignments, print plans, quarterly performance goal appraisals, and annual reviews as the project lead for a group of four writers and one editor
• Helped develop customer training class material and conducted initial trial run classes

Confidential, Waltham, MA

Technical Writer

Responsibilities:

• Wrote and designed end - user documentation, including user guides and reference manuals about capacity planning and tuning software for IBM mainframe computer system configurations
• Edited and proofread documentation produced by other writers