Technical Writer Resume Manchester, NH - Hire IT People

SUMMARY

High level of expertise in written communications, with additional experience in web design, graphics, and programming. Researches, organizes, translates, edits, and supplements complex technical material into easy - to-understand documents. Reliable independent contributor. Engages easily with a range of personalities. Proven listening, critical thinking, and creative problem solving skills.Technical Writing and Editing
Creates complete manuals, books, and other documents from scratch, using Information Mapping techniques for maximum effectiveness with the intended reader. Interacts with technical experts to create process documentation, translating complex information into user-friendly terminology and organizing it into a logical sequence. Uses necessary tools to produce final documentation, with emphasis on reusability and efficiency.
Identifies focus and motivators of both internal and external customers, creating compelling, concise, and clear messages. Conducts research, including informational interviews, to analyze and understand the target audience’s perspectives and motivators.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Manchester, NH

Technical Writer

Responsibilities:

Created 350-page IT Workflow Procedures book, including template design and screenshots.
Created 120-page Configuration book, including template design and screenshots.
Developed asset inventory website and created 80-page IT Business Continuity Procedures book as interim solution prior to completion of full Disaster Recovery document.
Built new eLibrary to replace severely antiquated version utilized across all departments for documentation. Performed heavy editing on new procedures as they were received.
Documented process flow for service desk. Utilized Excel to create a daily checklist.

Confidential, Portsmouth, NH

Technical Writer

Responsibilities:

Co-created 100-page guide for remote offices to identify sales products and evaluate risk.
Re-wrote 600+ pages of documentation for Manulife using Information Mapping approach, enforced by use of Microsoft Word DocuTools template.
Documented about 70 SQL stored procedures.
Documented C# and VB.NET modules used in proprietary software.

Confidential, Dover, NH

Content Creation / Print and Web Design

Responsibilities:

Completed various independent assignments including design of custom WordPress website, ongoing content creation related to sales and marketing materials, and designs in Photoshop.
Completed agency contracts at: Measured Progress - created standardized test booklets, utilizing Adobe InDesign, and Photoshop; Unitil - cleaned up Active Server Pages, utilizing Homesite and SQL Server; Measured Progress - proofreading and editorial work.
Supported higher level user interface programming, working closely with Team HMIs, Team PLCs, and the Framework Group, each with 5-8+ team members.
Insured quality control via testing and customer visits.

Senior Technical Writer

Confidential

Responsibilities:

Initiated, developed, and implemented company-wide system for writing, routing, approving, and archiving engineering notices.
Served in concurrent role as organization’s webmaster.
Coordinated priorities from all locations: Dover; Montataire, France; and Boxmeer, Holland.
Supported intranet site via regular publication of new information and redesign.
Assigned by CEO to join 12-person team at HQ in Heidelberg, Germany to re-launch Heidelberg.com. Efforts included redesign of site, client agency selection, and implementation of content management system over 3-month period.

Training Materials Developer

Confidential

Responsibilities:

Authored operator and electrical maintenance manuals for use with Heidelberg equipment, including: printing presses, binders, operator consoles, and press folders.
Designed and created interactive CDs containing menu-driven, hyperlinked versions of printed manuals for various equipment.
Created intranet and internet sites, while integrating 3rd party registration and authentication.