Technical Writer Resume Burbank, California - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Burbank, California

Technical Writer

Responsibilities:

Member of a DevOps development and deployment team that develops and deploys frameworks and environments to support internal business units with the highest security requirements and fluctuating resource needs.
Author documentation for IT development and support groups, including administrator’s guides and various level of specifications.
Assemble, assess and audit production of runbook documentation.
Validate step-by-step instructions, database structures and Confidential forms in the documentation.

Confidential, San Diego, California

Technical Publications Engineer II, Application Development

Responsibilities:

Member of a cross-functional development team that planned, implemented, tested, QA’d, documented and made presentations of working incremental development.
Served as team lead on regular and special projects.
Participated in agile process for two-week sprints, including test software and write defects.
Composed documentation specifically to install, use, maintain and support the cloud infrastructure for DevOps.
Produced API Guides for REST and SOAP, Integration Guides, Installation Guides, Implementation Guides, Administrator’s Guides, User Guides, Online Help and Release Notes.

Confidential, San Diego, California

Senior Technical Writer

Responsibilities:

Served as team lead on regular and special projects.
Instituted extensive testing of new website and documented defects.
Built online help and other software documentation across legacy and developing products.

Confidential, California

API and Scripting Technical Writer

Responsibilities:

Established API and scripting documentation to enable customers to customize their ITSM platform and perform operational tasks.
Wrote and tested code examples and obtained information directly from the code.

Confidential, California

API Technical Writer

Responsibilities:

Confidential, San Diego, California

API Technical Writer

Responsibilities:

Introduced technical documentation for hospital asset-tracking systems, including hardware and software.
Wrote Integration Guide that was successfully used by several third-party partners.
Produced User and Administrator Guides, and Marketing Quick Start Guides.

Confidential, San Diego, California

Product Engineer/Software Engineer

Responsibilities:

Strong contributor on small reporting product line team, which transformed from the product weakness to the customer-identified strongest reason for product purchase and willingness to pay a premium.
Executed all development tasks except writing code. Stock price went from $11 to $65.
Produced functional specs and got sign-off from each group.
Wrote and refined requirements documents and use cases.
Led teleconference calls with customers and support personnel.
Installed latest software builds and sent out defect summaries to developers.
Wrote and carried out database performance test plans to assist in making development decisions.
Produced UI designs for new features and served as team leader on special projects.
Delivered stand-up technical training for field engineers.
Spearheaded multiple presentations to executive management for budgeting and planning activities.
Worked on a hands-on basis with SQL Server, MSDE and SQL Lite.
Researched competitors and installed and analyzed other products in market space.
Pioneered and implemented agile development with four-week sprints.

Confidential, San Diego, California

Senior Information Products Analyst

Responsibilities:

Produced API Guides for C++, Implementation, Administrator and User Guides, online help and release documentation. Documented several different reporting products, primarily for Teradata and other databases and tools.
Member of 8-person professional services team sent to try to save a large customer account with MCI WorldCom.
When we arrived, 5% clean data for analysis was making it into the database - 6 weeks later, our team went live with new process and data integrity application, 93% clean data on first day.
Successfully saved $65 million account and secured $10 million extension. Received Chairman’s Award (78 awarded out of 35,000 employees).