Business Analyst/Event Specialist Resume Round Rock, TX - Hire IT People

SUMMARY:

Veteran technical writer/analyst with IT background across multiple industries
Experienced as software and hardware development team member - seeks technical writing
Content provider, or information developer role where excellence in writing and verbal skills contribute to superior technical communications.

TECHNICAL SKILLS:

C programmer on Solaris with X-Windows and Motif (Bell Atlantic, 1990s)
MS Visual Basic, LISP, FRAMEMAKER
Solaris and MS Windows, HTML
JavaScript, EPUBLISHER Pro
Web Works, Microsoft Word
Visio, Excel, PowerPoint
Adobe Acrobat, Adobe Photoshop
Snag-It, Red Hat and UBUNTU Linux
UNIX, HPUX, Agile and Waterfall Software Development Life Cycles

PROFESSIONAL EXPERIENCE:

Business Analyst/Event Specialist

Confidential - Round Rock, TX

Responsibilities:

Demonstrate merchandise, market, and promote sales to prequalified club members.
Perform business analysis and write detailed analyses of marketing scope and efficacy.

Technical Trainer/Analyst (Volunteer)

Confidential - Austin, TX

Responsibilities:

Train veterans in the use of the Web and Internet, personal productivity software, word-processing software, email and other programs to assist them with job-hunting and personal organization.

Senior Analyst (Avanade)

Confidential - Austin, TX

Responsibilities:

Research, plan, write, and develop a Wiki knowledge management system documenting IT architecture of the Texas Medicaid and healthcare information systems. Used SharePoint to source Wiki development
Interfaced with developers, engineers, SMEs, and management to acquire and manage knowledge of the architecture and functionality of this state-run medical network; used Kronos for project timekeeping
Team Lead/Senior Analyst for Information development team writing and constructing this large Wiki project; go-to team member on the MediaWiki language
Experience migrating documents from Adobe 2009 to later versions

Technical Writer (ConnectTel)

Confidential - Austin, TX

Responsibilities:

Responsible for all user experience (UX) documentation, including user guides and quick starts, at this desktop virtualization IBM partner
Developed end-user manuals and guides
Integral member of support team testing and documenting software development
Sole technical writer responsible for all writing, editing, reviews, tools, and production
Built content iteratively by attending SDL Agile sprints and writing user stories

Senior Technology Writer

Confidential - Austin, TX

Responsibilities:

Technical writing covering operations of IBM enterprise-wide IT solutions worldwide
Collaborated with international teams investigating optimal communications approaches

Business Analyst

Confidential - Austin, TX

Responsibilities:

Analyzed and documented Dell corporate-wide lease and loan IT accounting system
Developed Oracle database documentation and user guides, including a database dictionary, for end users
Developed Visio graphs of database dictionary; input by SMEs, project managers, and engineers
Wrote technical specifications and requirements for ongoing system development

Technical Publications Developer

Confidential - Austin, TX

Responsibilities:

Created user manuals, quick-starts, and app-notes for CodeWarrior IC software developer tool
Coordinated international inputs to print and online documentation with FrameMaker and WebWorks
Unit tested microprocessors attached to hardware running Red Hat Linux and Microsoft Windows

Technical Writer/Editor

Confidential - Austin, TX

Responsibilities:

Wrote and edited hardware/software manuals for the Department of Defense
Utilized FrameMaker, MS Office, WebWorks and ePublisher Pro to develop information
Created online software help and integrated help components into software builds
Authored security documentation for on-site DOD Information
Developed in-house document knowledge management system utilizing CVS version control software
Built content iteratively by rapid SDL Agile sprints and writing user stories

Business Analyst (Adea)

Confidential - Irving, TX

Responsibilities:

Researched, wrote conversion requirements for new telephone-number UNIX-to-Web provisioning system
Managed gathering of requirements with SMEs, engineers, project managers, and executives
Conducted team reviews of drafted requirements prior to developer implementation

Information Developer

Confidential- Austin, TX

Responsibilities:

Led team of writers and graphic artists documenting Dell laptop and desktop PCs and writing user guides, quick starts, and software and hardware guides
Wrote extensive hardware/software information deploying FrameMaker and WebWorks
As a member of single-source implementation team helped to develop an in-house system for document storage and retrieval
Society for Technical Communications Print, May 2002

Technical Trainer

Confidential, Princeton, NJ

Responsibilities:

Trained students at the college level in computer applications and languages

Technical Trainer

Confidential, Pittsburgh, PA

Responsibilities:

Course developer and trainer for corporate clients in office productivity software

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Business Analyst/event Specialist Resume

Round Rock, TX

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