Technical Writer Resume

SUMMARY

20 years’ background planning and writing a wide range of technical documentation including white papers, install guides, APIs, user and developer guides, and online help. Extensive experience working in fast - paced deadline-driven environments with developers, QA, and product managers.
Working on multiple documents and online help simultaneously
Working in cross functional teams using Agile methodology
Working with key stakeholders to obtain information and perform reviews
Testing products and providing usability feedback to development team
Providing clear and appropriate diagrams with matching text that clearly explains them
Creating single source documents with conditional text and other content pulled from various sources
Mastering a variety of documentation and help authoring tools such as Word, FrameMaker, HomeSite, DreamWeaver, ArborText and RoboHelp
Delivering documentation on time under changing deadlines

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer

Responsibilities:

Wrote user guides for CHEFS I and II, applications for monitoring food safety and stocking foodstuffs at Disney theme parks and cruise line locations. Significantly increased ease of use and information retrieval by combining existing content widely scattered in various locations with newly written materials in a single document.
Authored on-screen help tips and assisted with naming conventions for input fields
Worked with key stakeholders to obtain information, perform reviews, and participate in daily scrum meetings.
Created screen captures and diagrams using Snagit and Adobe Illustrator.
Tested product features, edited UI text, logged bugs and UI suggestions in bug database.
Supported field technicians by answering help tickets and updating help database and documentation with responses.
Reorganized and managed existing library of user manuals.

Confidential

Principal Technical Writer

Responsibilities:

Wrote online help and user guide chapters on working with Java editors, navigation, class modelers, JavaBeans, Netbeans, Swing, profiling, debugging, refactoring, Apache Ant and Maven.
Wrote JDeveloper Quick Start and collateral documentation.
Worked with development and QA teams to create product specification, reducing documentation writing cycle by approximately a third.
Worked extensively with Oracle C++, XML and Java APIs to write documentation.
Prepared files for translation into four languages.
Used Oracle bug database to fix online help bugs regularly, fix broken links, and update out-of-date information.
Responded to user feedback on documentation.
Edited online and hardcopy documentation written by other members of writing team.
Complied with Oracle and division-wide standards to write and edit all documentation.

Confidential

Technical Writer

Responsibilities:

Single writer supporting a team of architects working on ATM splash pages, display screens and work flows.
Wrote framework document describing how to use events to capture detailed logging, reporting, and auditing information about online transactions.
Wrote Service-oriented Architecture (SOA) governance document describing standards for developing XML messages, designing schemas, and using WSDL for service discovery.
Wrote developer guides describing how to build architectural and software design specifications, based on the Rational Unified Process (RUP). Created all modeling artifacts using Enterprise Architecture, a UML-based modeling tool.
Reverse-engineered Java code base, documented Java classes, and prepared source files for API generation using Javadoc.

Confidential

Documentation Team Lead/Principal Technical Writer

Responsibilities:

Lead a team of writers through the first three releases of a web-based application for building and maintaining Web portals.
Wrote information plan for releases that included library plan, outlines, and delivery schedule.
Served as liason with product team on customer issues.
Wrote user guide describing how to build and customize SQL-based charts, forms, and reports for inclusion on a Web portal page.
Wrote advanced tutorial providing examples of finished Web portals and step-by-step instructions about how to create them.
Wrote online help topics documenting product features such as security, administration, writing XML code, and using Web Services.
Wrote and edited UI text, participated in UI reviews, logged numerous bugs and usability issues against the product.