Senior Technical Writer Resume

SUMMARY

She is a technical writer with extensive experience in developing and maintaining software and hardware documentation for diverse audiences.
She has produced user guides, reference manuals, API docs, tutorials, website copy, FAQs, online help for internal and external customers.
Early in her career, she also contributed articles to the Xerox customer service database on processes and procedures for installing, using, and debugging multilingual software.
In each position she has held, Confidential has coordinated with stakeholders to plan and deliver high quality documentation to meet corporate standards and scheduling requirements.
Accomplished at creating, editing, and delivering translatable content for software and hardware documentation
Highly motivated at grasping complex technological concepts
Technically savvy with programming courses and CMS developer certifications in Sitecore CMS, and Ektron CMS400
Experienced at working collaboratively in topic - based authoring environments such as Sitecore, Trisoft, and Astoria Content Management Systems, in addition to Confluence
Well skilled in the use of oXygen (DITA/XML), XMetaL (DITA/XML), Epic (SGML, XML/DocBook DTD), FrameMaker, Microsoft Office (Word, Excel, SharePoint, Visio), Adobe InDesign, RoboHelp
Comfortable with aggressive scheduling and tight deadlines
Knowledgeable in translation, localization, computer networking, data storage, and GPS technology

TECHNICAL SKILLS

Windows applications: Adobe Acrobat and Illustrator, Clay Tablet (translation workflow interface), CorelDraw, DocProject, Eclipse, Ektron CMS400.NET, FrameMaker, Forehelp, InDesign (English and Japanese versions), G Suite, Microsoft Office 2003 - 2013, OpenOffice, oXygen, Photoshop, Rally (Agile development application), ReflectionX, RoboHelp, Sandcastle, Sandcastle Help File Builder, SnagIt, Visio, Visual Studio, VPN, WebWorks, WordPerfect, XMetaL, numerous graphics applications, and various ASCII, SGML, XML, HTML and CSS editors on Windows XP/Windows 2000/Vista/Windows 7/8/10 platforms

UNIX-based applications: Adobe Acrobat, EPIC (SGML/XML editor with customized DocBook DTD), emacs, FrameMaker, nroff/troff, Solaris Image Tool, OpenOffice, Sun Proof translatability checker, SurveyTool, vi, xv, and additional Solaris applications on CDE and JDS desktops

PROFESSIONAL EXPERIENCE

Confidential

Senior Technical Writer

Responsibilities:

Working with a team of consultants and Confidential project managers, I follow delivery requirements and style guidelines to edit and post converted XML files and graphics.
Track and report time spent in completing each phase of the conversion projects assigned to me.

Confidential

Senior Technical Writer

Responsibilities:

Updated existing release notes, troubleshooting and configuration guides to resolve defects reported in CDETS (Cisco’s Defect and Enhancement Tracking System).
Restructured and updated the XML API programming guide based on the model suggested by documentation and technical marketing managers.
Created and maintained inline and online help files as part of an Agile (Rally) release project.

Confidential

Senior Technical Writer

Responsibilities:

Reviewed and incorporated information from engineers and program managers on Confidential ’s Virtual Storage Platform.
Created, updated, and revised source content for the Universal Volume Manager and the Mainframe and Open Provisioning Guides in structured FrameMaker and oXygen, and as DITA topics in XMetaL.
Generated and delivered PDF documentation and online help from XML source, using structured FrameMaker, XMetaL, oXygen, Microsoft Word, Visio, SnagIt, Adobe Acrobat, RoboHelp, Confidential ’s proprietary plugins, and other utilities.

Confidential

Senior Technical Writer

Responsibilities:

Created or revised website content exported as XML for translation.
Worked with design and development teams to implement and deploy the Sitecore CMS.
Drafted or edited plain text and HTML content to populate the Sitecore CMS.
Reviewed and provided feedback on structured documentation tools, CMS products, translation services, and API documentation strategies.
Managed the scheduling and resources required for translation-related projects.
Submitted bug reports and enhancement requests on a routine basis in JIRA.
Coordinated with in-house and third party developers to automate batch translation processes. Created Spanish, German, Japanese, Swedish, and UK website locales.
Tested SkyCaddie devices to create or edit website and user guide content.
Supervised and participated in the verification of localized website content.
Created Quality Assurance and Help Desk procedural documentation.

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