CAREER SUMMARY:

• Over 15 years of Technical Writing and editing experience in various industries including oil & gas and technology; creator of multiple types of end - user documentation including operating procedures, user manuals, knowledge base articles and user tutorials.
• Excellent oral and written skills across all levels of interaction, including SMEs and management
• Ability to understand complex technical systems and produce documentation aimed at intended audience
• Project management and authorship of project-wide procedure delivery process
• Strong listening skills with a professional demeanor and inquisitive interest
• Understanding of single-source output concept and content management databases
• Deducing information from technical specification documents for user friendly product deliverables
• Producing complex product documentation project plans using Agile software development methodology
• Collaborating proactively in a team environment
• Creating and editing print, web, and online help documentation projects
• Developing content delivery portal requirements, templates and populating portal pages
• Creating and editing bid proposals, project plans, marketing flyers, and brochures

SKILLS / TOOLS:

Microsoft Office, Excel, Word, PowerPoint, Visio, SharePoint 2010, SharePoint Designer, ATR SmartProcedures, Atlassian Confluence, Adobe Acrobat, Captivate, Dreamweaver, FrameMaker, Illustrator, InDesign, Photoshop, RoboHelp, Camtasia, SnagIt, Eclipse, Java, HTML, SGML, TortoiseSVN, WinCVS, XML, ISO, IEEE standards

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Technical Writer and Editor

Responsibilities:

• Created greenfield project requirement documents, style guides, workflow diagrams and templates
• Authored and edited project operating manuals, procedures and /competency modules
• Liaised with SMEs in document reviews of process flow diagrams, P&IDs and other technical drawings
• Reviewed maintenance procedures for client delivery, rewriting in line with Human Factors standards
• Developed in-house software and support documentation for end-users
• Collaborated with vendor developer staff to develop resolutions to software problems reported by our users
• Acted as SmartProcedures and Centurion software suite Site Administrator for project
• Created requirements documents for software customization as per project needs
• Tested and documented updated software releases for production use
• Assisted the company marketing team in creating text and graphics for trade show brochures
• Edited business development bid proposals for new projects

Confidential, Houston, TX

Technical Editor

Responsibilities:

• Supported engineering teams by compiling and editing documents, procedures, templates and presentations
• Provided guidance on document layouts and document revision control
• Ensured proper archiving of documentation on SharePoint and Documentum
• Participated in the development/management of new document formats and templates

Confidential, Houston, TX

Sr. Technical Writer

Responsibilities:

• Created, maintained, and reviewed end-user documentation for a configurable web-based software product in a collaborative Agile development environment using Adobe RoboHelp and Word
• Collaborated with offshore development team to produce client-specific software module documentation
• Assisted in the content development of process and style guides
• Ensured proper archiving of documentation by following version control policies and procedures

Confidential, Houston, TX

Technical Writer

Responsibilities:

• Created and maintained end-user manuals for pricing analysis software using FrameMaker and Word
• Developed new topics for single-source online help projects utilizing Adobe RoboHelp
• Produced graphics to be included in user materials and online documentation
• Supported four development teams on multiple release projects concurrently
• Performed product usability testing as a user advocate, assisting with requirement documents
• Maintained document management system and prepared presentations and process flow diagrams
• Followed and contributed to company editorial and design standards, documentation procedures, processes and templates
• Designed and implemented SharePoint 2010 and Confluence Wiki templates and how-to videos for a new company wide documentation delivery initiative
• Migrated existing documentation from Word format to HTML pages within the documentation portal

Confidential, Houston, TX

Technical Writer

Responsibilities:

• Created and edited procedural specification documentation
• Implemented online documentation policy and templates
• Collaborated with engineers and project managers to write and edit documentation and procedures for Project Controls group

Confidential, Parsippany, NJ

Technical Writer

Responsibilities:

• Maintained existing software user manual, creating new topics and templates for guides
• Developed online help file and ensured product was included into software updates
• Assisted QA with interface testing
• Created and edited product requirements documents and documentation style guides
• Implemented online documentation policy and templates
• Created multimedia presentations and departmental newsletter
• Produced procedural manual and online HTML help file for call center representatives

Confidential

Technical Writer and Editor

Responsibilities:

• Created complex online help documentation plan for SAAS product
• Created and edited resumes and marketing flyers for Real Estate professionals
• Created marketing brochures and developed a web presence for a gymnastics studio
• Designed corporate website content, and marketing materials for a network marketing group
• Served as Webmaster and managed team forum for small marketing business
• Owner of web design and hosting company serving small business owners and individuals

Confidential - Parsippany, NJ

Technical Writer/Website Manager

Responsibilities:

• Designed, researched and created printed original end-user documentation and online help files for an XML based decision engine software product
• Created graphical images, flowcharts, workflow process line drawings and diagrams for inclusion in documentation, trade show publications and marketing presentations
• Organized and managed corporate website; produced and analyzed website traffic reports, reporting results to marketing manager
• Created company policy and procedure manual, job description manuals and interviewed potential new hire candidates