SUMMARY:

• Over 20 years of experience providing consultant and full - time Technical Writing, Marketing Communications
• Curriculum Development services to a broad range of companies, including multi-national, Fortune 100 companies, startups, and non-profit organizations.

TECHNICAL SKILLS:

Tools: Acrobat, After Effects, Balsamiq, Camtasia Studio, CVS, Dreamweaver, Flash, FrameMaker, GitHub, Illustrator, Jive Platform, Lightroom, MS Office, Perforce, Photoshop, Premiere, Project, RoboHelp, ServiceNow, Sharepoint, Sound Forge, SQL Server, Vasont, Visual Source Safe, Vegas Pro Studio, Visio, WebWorks, X-Metal

PROFESSIONAL EXPERIENCE:

Confidential, Folsom, CA

Technical Writer/Instructional Designer

Responsibilities:

• Instructional Design consultant responsible for development of conceptual and procedural learning modules targeted to Information Security end users and system administrators.
• Developed 20 wiki-based job aids pertaining to the RSA-Archer Risk Management platform targeted to end-users and system administrators.
• Developed 15 instructional videos pertaining to Enterprise Rights Management, One Click Classification security for emails and documents, and RSA-Archer Risk Management platform.

Confidential, Mt. View, CA

Principal Technical Writer/Instructional Designer

Responsibilities:

• Develop online tutorials that provide conceptual information and procedural instructions about Confidential products. The tutorials are primarily intended for the Confidential customer base, but are also used for in-house training purposes. The tutorials are developed using Camtasia, Photoshop, Sound Forge, and other multi-media applications. I provide all production aspects from concept to completion, including scriptwriting, storyboarding, screen captures, editing, and narration.
• Research, write, and publish all libraries of documentation for Confidential ’s products (Discover, Normalize, Analyze, Technopedia Catalog), including Release Notes, Installation and Configuration Guides, User Guides, and APIs.
• Contribute design, writing, and editing assistance to the development of Marketing Communications collateral, including Product Descriptions, Data Sheets, and Case Studies.
• Contribute input to product design, with a particular focus on UI and UX.

Confidential, Fremont, CA

Senior Technical Writer

Responsibilities:

• Develop single-source, end-user documentation in X-Metal for conditional output to Acrobat pdf and online help, using Vasont content management system.
• Documentation and help sets written and designed in support of Confidential Network Access Control products and targeted to SMB end-users, who possess basic knowledge of PC operations within a Windows environment.

Confidential, Cupertino, CA

Senior Marketing Writer

Responsibilities:

• Research, write, and publish Deployment Guides, Competitive Analyses, Reviewer’s Guides, and other technical marketing material.
• Write, direct, and produce online, and video presentations targeted to Sales Engineers, Sales, and channel resellers.

Confidential, Santa Fe, NM

Content Writer/Editor

Responsibilities:

• Write, edit marketing copy for web presentation, including course descriptions, instructor bios, and site navigation aids.
• Provide consulting services to improve website design and enhance user experience.

Confidential, Palo Alto, CA

Manager, Publications and Training

Responsibilities:

• Developed an information architecture that established consistent policies and procedures across all company locations.
• Actively participated in NextSet’s Global Capital Markets (GCM) product design workshops at ANZ Bank in Melbourne, Australia.
• Developed a 1300-page Client Requirements Document (CRD) in MS-Word, detailing the architecture and design specifications for GCM.
• Attained ANZ sign-off for the CRD, thus commencing the company’s most extensive and profitable product development effort to date.
• Provided instructor-led training at various ANZ client sites throughout Australia and New Zealand.
• Provided electronic learning media, including Web-based tutorials, to ANZ Bank and its affiliated financial institutions.

Confidential, San Mateo, CA

Co-Owner, Technical Communications Consultant

Responsibilities:

• Played multiple roles in the development of Stratford Communications from a boutique operation to a multi-million dollar corporation.
• Project-managed and provided individual contributor services to numerous large-scale technical communications, marketing communications, and instructional design projects.
• Provided exceptional customer service as evidenced by a high rate of return business from multiple clients.

Confidential, Menlo Park, CA

Manager, Publications and Marketing Services

Responsibilities:

• Responsible for setting up the Technical Publications and Marketing Services Depts.
• Initial charter was to write the core library of documentation, and then build the Technical Publications department as the company grew.
• Formed the Marketing Services department, which provided training materials for print, online, and video presentation.
• Employed at Network General from the time it was a garage-based startup to the time it was purchased by Network Associates for $1.3 billion.