SUMMARY:

• Professional, results - oriented senior technical writer and documentation manager with extensive experience in process documentation, desktop publishing, maintaining SharePoint Net, and graphic design development
• Extensive experience with large enterprise integrations, systems and IETM network infrastructure organization, establishing an Infrastructure Library®, and proposal processes used by analysts to develop business requirements, validation, training, and user ownership to include Process Documentation and Operational Support Knowledge Libraries
• Innovative Content Writer with exceptional communication, risk / operations control management, customer correspondence and interpersonal skills, as well as prioritization, analytical and problem resolution proficiencies

ADVANCED COMPUTER SKILLS:

JavaScript, HTML, 7-years

NoteTab, HTML, 10-years

Microsoft® SharePoint™, 8-years

Microsoft® Office™, Word, 15-years

MS PowerPoint, 15-years

MS Excel, 15-years

MS Project, 10-years

Visio™, 15-years

Snag-It, 10-years

Adobe® Acrobat Pro, 15-years

Adobe FrameMaker, 15-years

Adobe InCopy, 1-years

Adobe InDesign, 3-years

Adobe PhotoShop Pro, 15-years

Corel™ CorelDRAW©, 10-years

SolidWorks, 1-year

AutoCAD, 10-years

RoboHelp for Word, 3-years

Microsoft® Access, 7-years

SUMMARY PROFESSIONAL EXPERIENCE:

Confidential, Valrico, FL

Senior Technical Writer - Research Analyst

Responsibilities:

• Ability to write in a clear and concise manner that conveys complex information appropriately for a variety of audience levels for distribution using emails, blog posts, case studies, white papers, and website pages
• Created documents for typography, advertising layout, and visual design using Microsoft® Office™, PhotoShop Pro / CorelDRAW, Visio™, SolidWorks, AutoCAD, and Illustrator from current Adobe Creative Suite Applications, Standard Generalized Markup Language (SGML) and Extensible Markup Language (XML)
• Prepared written reports, office responses for information, white papers for government projects articulating complex issues and recommended positions using Adobe® FrameMaker, MS PowerPoint, Visio™, and AutoCAD applications for templates, training / user guides or maintenance manuals
• Developed organizational skills with detailed-orientation to prioritize tasks, external or inter-office communications, event scheduling and truncated deadlines
• Learned to build PCI-DSS, IT infrastructure/data center security for related documents using SharePoint Network Online for archiving correspondence or engineering drawings-change notices and training guides
• Researched, prepared supporting data and verified materials needed by project teams, so all documents are clear, thoughtful, coherent, and accurate. Documents included measure information forms, measure justification forms, reports of environmental scans, analytic reports, summaries of literature reviews, meeting minutes, website materials, and routine status reports for on-line presentation
• Five-year’s experience managing aspects of preparing B2B responses to proposals, sales presentations and client deliverables, including Position Information Questionnaires, content development, research, writing, and coordination between multiple priorities

Confidential, Pinellas Park, FL

Responsibilities:

• Provided on-site security to include limiting access to rolling stock at Enterprise Airport Rentals, Auto Sales, and Concierge services for hotel, bank campus and residential clients.
• Provided technical documentation for equipment repair for specialty wireless communications, security and surveillance products, including maintenance and troubleshooting instructions for integrated electronic systems using Wi-Fi Network.
• Provided on-line distribution and hard copy reports, using FDA, SEC, RoHS, REACh and Conflict Minerals product qualification to include parts source verification with Program Director Special Projects as description nomenclature SME, which contributed to ConMed’s certification under Restriction on Hazardous Substances Directive 2011/65/EU

Confidential, Ft. Lauderdale, FL

Contractor

Responsibilities:

• Created technical maintenance manuals, user guide publications, troubleshooting, and part logistics support documentation for aircraft transponders, in accordance with company, commercial specifications and government standards, SGML, XML, CMM, IPL - iSpec 2200, MIL-STD-40051, MIL-STD-38784, and/or S1000D

Confidential, Sarasota, FL

Contractor

Responsibilities:

• Created O&M technical troubleshooting, maintenance repair manuals, updated Repair Parts and Special Tools Lists, Graphics and User guides into easy to understand non-technical MIL-STD-40051, MIL-STD-38784, CMM, IPL - iSpec 2200 and/or S1000D format using Word or FrameMaker
• Created Visio™, PhotoShop Pro and SharePoint Network Online secure documentation directories for implementing version control processes during coordination for editing documents for FAA publication SGML and XML on-line presentation

Confidential, Temple Terrace, FL

Contractor

Responsibilities:

• Created IT infrastructure/data center related documents concerning risk / operations control management reports, NC/CAPA Systems and government regulations using Word with SharePoint Network Security
• Planned, wrote and edited manuals including product descriptions, installation and O&M instructions, theory of operation, alignment, troubleshooting, and in-depth levels for full service 4G LTE repairs and data information using FCC, SDLC Methods for OME, SGML and XML telecommunication network elements
• Created Desk Top Publishing for distribution of network element User Guides for Code required for Confidential Rev A international Optical Channel contract

Confidential, Tampa, FL

Contractor

Responsibilities:

• Provided corporate ISO experience and marketing communication expertise in support of all aspects relating to proposal and presentation development
• Provided Position Information Questionnaires, B2B Integrated Logistics Support (SOW’s, RFP’s and RFI’s) using military documentation development standards outlined in MIL-STD-40051, MIL-STD-38784 and/or S1000D

Confidential, Tampa, FL

Contractor

Responsibilities:

• Planned, wrote and edited user manuals including product descriptions, installation, O&M instructions, and theory of operation, alignment, troubleshooting, RPSTLs, and in-depth levels of full service repair and verifying data information using SDLC Methods for satellite and Wi-Fi telecommunication networks IAW MIL-HDBK 1222C3 using Word, SharePoint CMM, IPL - iSpec 2200, MIL-STD-40051, MIL-STD-38784
• Created ISO quality control activities required to ensure data accuracy and adequacy for each written O&M manual, including in-process and final reviews, editing for compliance with all applicable specifications and standards, validation, and engineering change verification for customized Diesels and large HVAC Systems
• Extensive experience working with engineering drawings, blueprints, engineering change proposals, and design
• Created O&M hydraulic, pneumatic user guides by interviewing SME architects, developers ensuring information and operational accuracy as Primary liaison with Program Managers, Project Engineers, and other design/ system expert engineers delineated in Visio™ and Word

Confidential, St. Petersburg, FL

Contractor

Responsibilities:

• Created professional, user friendly, well-designed application training, maintenance, RPSTLs, and troubleshooting O&M manuals from data provided by CAT-1 Cleanroom HVAC and Balzer H-P Coating repair SMEs
• Created flow chart diagrams to illustrate equipment structural theory, operational processes and expected recovery from malfunction or complete equipment component failure in hydraulic and pneumatic equipment using SharePoint distribution, WEB and LAN security control systems

Confidential, Largo, FL

Contractor

Responsibilities:

• Created PCI Compliance and Sarbanes-Oxley method reports required for preparing financial security processes using associated tools to manage cost, risk / operations control, training, and technical requirements for Web site; used SEC standards to minimizing risks by establishing a timely, proactive approach all outlined using Visio™ and Word

Confidential, St. Petersburg, FL

Contractor

Responsibilities:

• Created Position Information Questionnaires for Department of Defense Quality Assurance requirements, Sarbanes-Oxley, SEC, ISO, FDA, CE, and OSHA plans
• Created flow charts of all financial processes for a medium sized company to include parts ordering, receiving, payroll distribution, contract sales, accounts payable/receivable, and inventory distribution controls as required for Sarbanes-Oxley qualification using Visio™ and Word

Confidential, St. Petersburg, FL

Contractor

Responsibilities:

• Created all quality control reports required to ensure the accuracy and adequacy of production and alternate source proposal (SOW’s, RFP's and RFI’s ), to include in-process and final reviews, editing for compliance with applicable specifications and standards, validation, and change verification
• Created extensive military documentation for department development standards as outlined in CE, FAA, MIL-STD-40051, CMM, IPL - iSpec 2200, MIL-STD-1552 and MIL-HDBK 1222 writing practices using Visio™ and Word

Confidential, Tampa, FL

Senior Technical Writer, Product Documentation Control

Responsibilities:

• Created and coordinated ancillary services and interdepartmental reports required for multiple publications, extensive detailing preparations and long-term equipment delivery schedules
• Created Owner's Manuals and User’s Guides following engineering drawings, blueprints, wiring diagrams, Engineering Change Proposals, and new product or prototype designs
• Prepared technical O&M manuals, user/operator publications, troubleshooting, and logistics support documentation, in accordance with company, and commercial specifications and standards
• Designed and researched database management procedures accommodating the information needs of the customer, resulting in better customer service (including ISO, FDA, CE, and OSHA plans)
• Wrote and published technical and arranged graphic illustrations for Owner's Manuals and User’s Guides for production In-Motion weigh-price labeling equipment using SDLC Methods drawn in Visio™ and Word Photographer:
• Advertising layouts, web page design, desktop publishing, and creating illustrated part breakouts using product images captured on light stage with digital camera or outlined using AutoCAD application software