TECHNICAL SKILLS

Desktop Publishing Tools: Single - sourcing MadCap Flare, FrameMaker and WebWorks, MS Word and RoboHelpAdobe Acrobat, Documentum, MS Word, Visio, HiJack, PRO, Paint Shop Pro 5, SnagIT, NISUS, Interleaf, Macintosh, BookManager, SCRIPT.

Project Management Tracking tools: Jira for bug tracking, issue tracking, and project management functions.Confluence and Jira integration to manage projects.

Help Authoring Tools: WebWorks, RoboHelp, Microsoft HTML Help Workshop Dreamweaver, Homesite.

Operating Systems/Platforms: Cloud computing, AIX, Windows, UNIX, MS-DOS; AS400, Apple Macintosh, IBM PC, IBM mainframe, VMS.

Source Control: Perforce, Team Foundation Server (TFS), WinCVS (CVS client), TortoiseSVN (Subversion client).

PROFESSIONAL EXPERIENCE

Confidential, Waltham, MA

Senior Technical Writer

Responsibilities:

• Researched, designed, and wrote content for various supporting documentation for the products, such as:
• Online help and a User Guide for Double-Take Cloud Migration product; an online service that enables migrations of Windows and Linux servers to a public or private cloud.
• Online help and a User Guide for Double-Take Metered Usage product; a licensing program that enables service providers the ability to offer Double-Take products on a subscription basis.
• User Guides, Installation Guides, Release Notes, and online help, for the MIMIX for AIX product; a high availability and disaster recovery solution.
• User Guides, Installation Guides, Release Notes, and online help, for the MIMIX Share product, that enables you to capture, transform, and replicate data between databases, operating systems, and physical, virtual or cloud platforms.
• Migrated a legacy help system (2,000 topics) authored in RoboHelp to WebWorks.
• Migrated an Oracle Help system (150 topics) authored in RoboHelp to WebWorks.
• Worked with the MIMIX team to develop online help for a new portal application.

Confidential, Boxborough, MA

Senior Technical Writer

Responsibilities:

• Project lead for Bandwidth Quality Management (BQM) project. Ensured that the OEM writer’s work met Cisco standards for style, legalities, and quality. Prepared a documentation plan addendum for the OEM writer.
• Researched, designed, and wrote various large-scale projects, including:
• Programmatic Interface (PI) for Cisco Secure Access Control Server 5.0 which details how you tailor a Java application to create and configure objects in the ACS client server environment.
• Migration Guide for Cisco Secure Access Control Server 5.0 which details the requirements for transitioning from a Windows to a Linux platform.
• Documentation plans for the Programmatic Interface (PI), Migration, and Configuration guides.
• Release notes for Cisco Secure Access Control Server 4.x releases.
• Cross-Functional Group Activities
• VMware technical publication support. Wrote detailed instructions for the ACS writing team on how to setup the VMware environment and how to install product builds. Each writer could view new product GUI functionality and verify online help accuracy and consistency for each feature in the GUI.
• Usability team. Conducted a usability study on the effectiveness of table-striping.
• SDK/API team. Wrote an appendix for an internal technical publications document, Writing NMTG Software Development Guides. It describes the use of SOAP, XML, and Service Provisioning Markup Language (SPMLv2) methods.

Confidential, Framingham, MA

Senior Technical Writer

Responsibilities:

• Researched, designed, and wrote the BrightStor Tape Encryption documentation: Installation Guide, Auditor Guide, and Messages Guide.
• Maintained, edited, and wrote the BrightStor CA-1 Tape Management documentation: Getting Started, System Programmer Guide, Messages Guide, Utilities and Reporting Guide, and Administrator Guide.
• Researched, designed, and wrote documentation plans for each of the BrightStor Tape Encryption guides.

Confidential, Waltham, MA

Lead Information Developer

Responsibilities:

• Project Lead for Confidential ’s capacity planning and performance analysis product lines: Service Reporting, Enterprise Performance Reporting, and Visualizer.
• Researched, designed, and wrote the Service Reporting, Enterprise Performance Reporting, Perceive, Visualizer, AS400, and PATROL Performance Assurance Installation and User Guides manuals and online help.
• Researched, designed, and wrote content for various supporting documentation for the products, such as:
• Release notes for Service Reporting, Enterprise Performance Reporting, and Visualizer.
• Technical bulletins for Service Reporting, Enterprise Performance Reporting, Perceive, Visualizer, and PATROL Perform.
• On-line help for Service Reporting, Enterprise Performance Reporting, Perceive, and Visualizer.
• Worked with the Usability team to enhance the Service Reporting GUI.
• Received BMC Corporate Recognition Award.

Confidential, Cambridge, MA

Senior Technical Writer

Responsibilities:

• Researched, designed, and wrote:
• STROBE Composer/IEF Feature manual.
• APMpower Getting Started manual.
• On-line help for the APMpower product.
• Edited and reviewed document specifications for other writers.
• Attended internal training sessions and STC workshops.
• Tested and used STROBE and APMpower application performance management software.

Confidential ., Waltham, MA

Senior Technical Writer

Responsibilities:

• Researched, designed, and wrote on-line help for the BEST/ I for UNIX product family.
• Designed and wrote reference guides, user's manual, installation manuals, and tutorials for BGS System's capacity planning and performance analysis product lines running on UNIX, OpenVMS, VM/XA, and MVS operating systems.
• Designed and wrote the BEST/1 for UNIX and BEST/1 for OpenVMS Product Family Tutorials. These documents are used in training classes for the UNIX and OpenVMS products.
• Trained other writers with writing techniques in usage of publishing software and organization of documentation.
• While writing documentation, performed quality assurance functions by running software and examining the product's user interface and operational structure.