Senior Process Documentation Specialist Resume

SUMMARY

10+ years of experience writing and editing technical documents at the enterprise level, including user manuals, white papers, presentations, tutorials, and corporate style templates.
Strives for excellent service and delighted customers in all I do.
Excels at working with SMEs to gather information, identify relevant data and audiences, to produce documents that are clear, concise, and user - friendly.
Excellent knowledge of Chicago and Microsoft Manuals of Style, grammar and vocabulary, and MS Excel.
Outstanding technical skills (programming, trouble-shooting, and repair).
Superior interview and presentation abilities.

TECHNICAL EXPERTISE

Languages: REXX, HTML, C, C++

Applications: MS Office Suite, Adobe FrameMaker and Acrobat Pro, Visio, BlueBeam Extreme, Excel, Google Docs

Operating Systems: Windows, MVS, some Linux

Hardware: Computer systems, peripheral equipment, meters, measuring tools

PROFESSIONAL EXPERIENCE

Confidential

Senior Process Documentation Specialist

Responsibilities:

On contract to major financial services company to document several internal processes for later analysis to ensure that regulations were complied with and that internal service goals and guidelines were adhered to.
Used MSWord, BlueBeam Extreme, and Google Docs, to help this company document their processes to promote better inter-function communication and accountability.
Introduced document control for procedures and processes.
Company go-to person for fabrication equipment maintenance and repair, interfacing with vendors and their service representatives while on site. Documented the procedures and materials for fabrication equipment and processes.

Confidential

Senior Technical Writer

Responsibilities:

Planned, wrote, and edited operational, installation, and conceptual manuals for several products, including cloud, enterprise and PC-based
Worked with national and international teams, maintaining currency on several versions
Rewrote two API manuals (for two different products) revamping the examples and thoroughly testing them against the live code working with SMEs extensively. Consulted C++ code that supported the API for functional details
Lead effort to revamp and extend corporate style guides and publication process

Confidential

SeniorTechnical Writer/Manager

Responsibilities:

Managed the production of and wrote many of the manuals (including API for C++ code) related to the establishment of IPV6 as the next address space.
Established corporate style guide.

Confidential

Senior Engineering Writer

Responsibilities:

Wrote and designed administration manuals, user manuals, and online help, for VOIP phones and other Wi-Fi appliances. Worked with in-house graphics designer to refine various graphic elements, and introduce new ones (photos, screen captures, special-built).
Lead team to establish style guide.

Confidential

Senior Technical Writer

Responsibilities:

Planned, wrote, and edited operational, installation and instructional manuals, as well as maintenance and test procedures, for paper and paper-metaphor publications and an online help system. Consulted C++ code that supported the API for functional details.
Assisted in the design of user interface for a new product.
Lead team in establishing corporate style guide.
Wrote programs in REXX, Assembler, and C/C++ for internal tools and one product.
Contributed to User and Administration manuals for QMF.
Taught various high-school mathematics courses focusing on Pre-Calculus, Algebra 2, and Geometry. Developed novel and comprehensive explanations for Trig functions, absolute value, and Pythagorean Theorem. These were fun to do.