Technical Writer Resume Greenwood Village, CO - Hire IT People

SUMMARY

Familiar using databases and spreadsheets to track documentation deliverable status.
Have worked closely with programmers and engineers many times during my career.
Have helped write several design specifications and functional specifications.
Familiar with many output formats, including HTML, XML, CHM, EPUB, and PDF.
Helped write and maintain a multi - file, multi-author Winhelp system for a complex software product (Xilinx Foundation). Helped devise a system whereby the files could be checked in and out of the UNIX-based code control system.
Have helped two employers (Quantum and Eclipse) publish a suite of PDF documents on a CD-ROM.
Confident managing co-workers and subordinates. Proven track record of hiring winners.
Use recent research on typography and page layout to create high impact online help systems, documents, and learning aids.
Reputation as the “go-to” editor for the Technical Publications groups that I have been part of.
Have written many tutorials and training modules, on a variety of subjects.

TECHNICAL SKILLS

Microsoft Word, Microsoft Excel, FrameMaker (12.x, structured or unstructured), Salesforce.com, RoboHelp, Dreamweaver, Confluence
Jira, SharePoint, Visio, PowerPoint, Paint Shop Pro, Adobe Acrobat Pro, Microsoft Lync/Skype
Microsoft System Center (SCSM and SCOM), Microsoft Access, Vasont, Webworks Publisher 2003
Microsoft Project, Microsoft Outlook, Visual Basic scripting (basic), WordPerfect, Norton Utilities
WinZip, SnagIt, PV-WAVE, Bristol HyperHelp, Quadralay WebWorks, emacs vi, xv, ftp, FORTRAN, C, C++, DITA, HTML, XML, CSS, Windows 2000/NT/XP/7

PROFESSIONAL EXPERIENCE

Confidential, Greenwood Village, CO

Technical Writer

Responsibilities:

Published many new topics on the company intranet; topics included provisioning customer equipment, configuring cable head-ends, troubleshooting problems with video delivery, and validating channel lineups in markets all over the United States.
Wrote topics, including many procedures, about a Linux software engineering environment that supports sophisticated network orchestration and DOCSIS-compliant video delivery, including video-on-demand (VOD).
Used primarily Confluence, Jira, Visio, and Microsoft Office.

Confidential, Louisville, CO

Technical Writer

Responsibilities:

Helped update a large number of IFUs (Instructions for Use) to meet the existing standard. The change that is driving the updates is related to new regulations in the European Union market; the FDA has also implemented a few changes that apply to the US. Performed this work using structured FrameMaker 12.
Helped maintain technical support content libraries on Salesforce.com. Uploaded files, added keywords (metadata), and removed stale content.

Confidential

Technical Writer

Responsibilities:

Worked with the knowledge base: wrote articles, scrubbed existing articles, cleaned up styles, and suggested template improvements. The knowledge base resided inside an application named ServiceNow, which helps organizations with service delivery and service management (ITSM).
Served as one of the administrators for the ServiceNow knowledge base. The knowledge base was used to support both the Confidential and the Infiniti branches of the business.
SharePoint site administration and site development work.

Confidential, Louisville, CO

Technical Editor

Responsibilities:

Helped authors write feature stories and journal articles about various subjects of interest to the cable industry.
Helped finalize a suite of specifications on the subject of mobile headend architecture, or as Confidential calls it, Remote PHY.
Helped write a document that described the PKI security that is used for DOCSIS 3.1 cable transmission, including Confidential ’ Certificate Authority (CA) program that members can subscribe to, if they wish.
Wrote about the SSID setup for LTE wireless signal transmission.
Converted numerous cable industry standards to the format required by the organization's house style. The organizations thus far are ETSI and SCTE.
Worked on the IPCablecom 5-yr specification updates for SCTE. (IPCablecom is an important industry specification for VoIP soft clients.)