Technical Writer Resume

SUMMARY

Senior - level technical communicator with experience in the information technology and Engineering service industry.
A certified Professional Technical Writer from Ohio University and Certified Scrum Master.
I have advanced knowledge of structured authoring, XML, CSS, DITA, S1000D, component content management systems, requirement analysis, Minimalism, API Writing, Agile methodologies, domain specific technical and language regulatory standards.
Coupled with practical experience as a technical writer I can help organizations seeking to improve their processes.

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer

Responsibilities:

User communication development for Software and Hardware projects
Develop topic-based single-source DITA XML documentation using Oxygen XML Editor and Astoria CCMS.
Maintain legacy documentation as in Doc Book, Frame Maker and Arbortext Editor
Participate in process of converting legacy documentation to XML as applicable.
Test user interface for consistency, simplified workflow, and internationalization.
Follow the principles of Minimalist Documentation to create concise customer-facing technical content - Operators, Service, Installation manuals.
Participate in Scrum and review meetings
Work closely with Lead Information Integrators and Engineers for content development.
Work on tasks after feedback from Engineers.

Confidential

Documentation Specialist / Business Analyst

Responsibilities:

Support multiple projects related to Information Security, Network and Storage projects for Confidential (Insurance).
Handle all documentation needs to support PMO team and work with teams to align with Organization Goals and Product Strategy.
Handle central coordination, communication and status tracking on projects.
Coordinate with cross-functional teams and document Requirements and Charters
Plan and develop project documents as per priority.
Handle backlog building sessions - epics/themes and stories with done definitions specified.
Build content for standard processes as per customer needs through constant requests for feedback in iterative development environment.
Focus on Project Risk, Issue and Dependency Management - facilitate identification sessions, and document the risks and risk mitigation plan. Monitor and ensure status updates.
Consolidate and document all learnings on projects for quick reference to teams

Confidential

Lead - Technical Writer

Responsibilities:

Handled a team of 35 technical writers to develop Operators, User Manuals, Electrical manuals, Assembly/Instructions and e-Learning packages.
Requirement study, effort estimate, proposals, project communication plan, Project development plan, change management plan, systems & security protocol, project management reports on utilization, work schedule, quality management plan, process improvements and revenue.
Adhered to regulatory/ compliance related standards on projects. Trained and regular awareness sessions to teams.
The content developed underwent user experience and feedback. The content was used by floor mechanics and every detail of their user experience incorporated in the content.
Attended workshop in S. Korea to receive feedback from end customers on usability and finalized on style guides, technical word usage and content mapping.
Supported teams on Style guides, language standards and template creation as per requisite domain standards.
Content development with support of SMEs for different technical manuals like operation, maintenance, trouble-shoot, installation and user manuals.
Created Risk mitigation plan, resource plan, backup plan, budget plans, training plan, implementation plan and final support/implementation plan.
Participated in scrum meetings, contribute to user stories, product backlog, etc.