Technical Writer Resume Fremont, CA - Hire IT People

SUMMARY

10+ years writing, editing, and updating quality software and hardware documentation for multiple high - tech companies.
Production of TEMPeffective training materials, user guides, standard operating procedures (SOPs), maintenance and installation manuals for a wide variety of hardware and software products (semiconductor, telecommunications, GPS systems, medical equipment, wireless, optical networks, hydraulic control systems, network monitoring and security).
Familiar wif Agile software development cycle and error (bug) tracking tools, such as Bugzilla.
Experience wif many communications, word processing, graphic and formatting tools: Microsoft Office, Snag-It, FrameMaker, XMetaL (HTML), XML editor (Notepad++), Madcap Flare, Astoria CMS, Confluence Wiki, Adobe Acrobat Professional, RoboHelp 2015, Rally, SharePoint, RemedyIT, GoToMeeting.
Proven ability to learn new technology and software applications quickly, while being a pro-active team player wif members of cross-functional local and remote (VPNs and GoToMeeting) teams.
Organized and self-motivated, wif excellent communication skills.

PROFESSIONAL EXPERIENCE

Confidential, Fremont, CA

Technical Writer

Responsibilities:

Wrote a Project Management (Facilities) Process document from engineering outlines and notes.
Created an introductory PowerPoint presentation to introduce the company standardization goals to stakeholders in all locations.
Upgraded HelpNet Technical Support system to RemedyIT system. Migrated, edited, and formatted KnowledgeBase articles and processed them from In-Process, Draft, Publish Approval to Publish.
Rebranded network monitoring and Wi-Fi security software documentation using RoboHelp 2015 (single-sourced) for User Guide and Online Help. Used FrameMaker 12 and Word for policy guide, release notes and “readmes.” Wrote multiple documents (various software products and hardware: sensors and antennas).

Confidential, San Jose, CA

Technical Writer

Responsibilities:

Worked on Unified Computing System Manager (UCSM) documents and release notes using XMetaL (HTML), Astoria CMS, Confluence wiki, Putty for CLI testing.
Wrote the first version of a user guide for an automatic network-provisioning tool wif FrameMaker explaining how to use API commands. Used Putty to test CLI commands and Chrome Postman to test API functionality.
Updated and reformatted (new template) Release Notes and System Administration Guides for network security appliances. Used Confluence, Jira and error-tracking system.
Edited XML code for browser-based help.
Created a new manual for medical analysis and classification of blood platelets and plasma.

Confidential, Santa Clara, CA

Technical Writer

Responsibilities:

Updated a specification and description document for a system using a mobile GPS system for detection and analysis of environmental gas leaks.
Updated and reformatted task-oriented procedures for installation of hydraulic steering valves, wheel alignment sensors and electronic steering components using GPS systems for guidance of farm vehicles.
Edited and revised internal Sharepoint Wiki and internal development website.
Researched and wrote wiki articles on SIRI (an XML API), RTFS, Google RT and compiled a list of transit terms.

Confidential,. Petaluma, CA

Technical Writer

Responsibilities:

Created an installation and operation manual for OccamView, an open standards-based element management system (EMS) for remotely managing Confidential Networks products.
Performed CLI code revisions and created periodic release note documents.
Wrote telecommunications documentation, such as telco-to-internet hardware line cards.
Rebranded multiple manuals from Occam to Confidential .
Revised fiber optic endpoint cabinet manuals, Wrote SOPs for optical lines and cabinet installation and care.