SUMMARY

• Award - winning team leader for technical documentation projects of varying types and sizes, particularly Web-based docs and online help systems. Types of projects include software, hardware, operating systems, languages, APIs, applications, compilers, wikis, and networks.
• Tools include svn, MadCap Flare, Captivate, Dreamweaver, Acrobat, InDesign, Illustrator, Eclipse, Git/GitHub, Markdown, Atlassian Suite/Confluence/JIRA, the Microsoft Office Suite, and Photoshop. Particular interests in GUI design, usability testing/user experience, Web design and development, blogging, WordPress and Joomla platforms, social media, and SEO (Search Engine Optimization). Expertise includes:
• Project management Information architecture
• Traditional, structured, and online documentation, man pages, online help
• Usability prototyping and testing
• CSS/XHTML/XML/XSLT/HTML5 Articles, whitepapers, and wikis

PROFESSIONAL EXPERIENCE

Confidential

Contract Technical Curriculum Developer

Responsibilities:

• Maintain the codebase for cloud-based online help in MadCap Flare. Use SalesForce to share globally linked content with partner companies. Serve as release engineer for the related websites.
• Write procedures, how-to articles, and methodologies and maintain them in Confluence wiki.
• Create illustrations, slide decks, proposals for new functionality using the Office suite.
• Serve as technical editor for content from the course developers.
• Provide graphic design and illustration support using the Adobe Creative Suite.

Confidential

Contract Technical Writer

Responsibilities:

• Reviewed the documentation for the JavaScript APIs.
• Rewrote and restructured the README.md file and associated documents for the npm release of the APIs. Restructured and edited the associated blog posts.
• Worked closely with the lead developer using Slack, GitHub, and Markdown.

Contract Technical Writer/Instructional Designer

Confidential

Responsibilities:

• Technical writing and course development for the eCommerce team. Course materials include introduction to programming language design (Java, object-oriented design), development environments (IBM WID and WPS, Dojo), tools for testing and debugging, techniques, best practices (clean coding, lean workspaces), web services using SOAP and REST, and in-depth views of the service architecture. Topics included cloud-based tools and utilities such as Amazon Web Services (AWS), CloudFoundry (Forge) tools, and the Atlassian development suite (Jira, Bamboo).
• Create illustrations and diagrams using Visio, capture video and edit using Camtasia.
• Built a project management status and reporting wiki using Atlassian Confluence. Create custom navigation, buttons, and other snippets using HTML5/CSS and JavaScript.
• Create and update Getting Started Guides, orientation and onboarding documentation, and training plan templates.
• Revised existing internal and corporate consumer content for the Analytics group, including developer guides, onboarding and training materials, procedures for using tools such as Adobe Analytics and Ensighten, and an extensive data dictionary using Firefox Developer Tools.
• Helped the eCommerce Training Committee with publicity and production for the Lunch Learn series. Tasks included creating and distributing event announcements, recording the sessions, and producing and posting the final videos.
• Created and maintain a project contact list aligned with the monthly release calendar. dis provides eCommerce developers and project managers with a quick reference list of which projects are featured in the monthly release, and which project managers are responsible for each.

Confidential, Euclid, OH

Contract Writer/Social Media Strategist

Responsibilities:

• Created and implemented a social media presence for the Center on various platforms including Facebook, Twitter, Pinterest, and Instagram.
• Participated in the planning for the website redesign project.
• Wrote, edited, and proofread news articles for both the print and electronic newsletters. Format and distribute the electronic newsletter using MailChimp.
• Worked with the Director of Development to update the logo and other identity materials.

Contract Technical Writer/Documentation Analyst

Confidential

Responsibilities:

• Researched, designed, and implemented a new software noledge base that incorporates information about every program field in all personal and auto insurance applications. dis project was intended to replace outdated specifications for every software screen/function with an easily-accessible, easily-maintained wiki.
• Created and populated a central resource repository of SOAP transaction resources for web services developers. Managed the repository in SOA Software Repository Manager.
• Extracted resource files (WSDL and XSD files) using SoapUI and packaged them for web upload using Java scripts in Eclipse. Resource documentation resides in Confluence wiki.

Confidential

TEMPPrincipal Technical Writer

Responsibilities:

• Created a hardware/software installation and setup guide, hardware maintenance and troubleshooting guides, and a hardware installation poster for a Network Attached Storage (NAS) system.
• Created online help in a collaborative environment with fellow writers and software and firmware engineering.
• Reviewed and edited training materials and whitepapers for other departments.
• Developed and refined a collaborative method for writers and the illustrator to create setup posters. The process resulted in draft posters that were easier to review and update, and which took less time to create.
• Documented most of the new functionality in the latest version of the storage system firmware.

Confidential

Contract Technical Writer/Proposal Writer

Responsibilities:

• Created developers' guides for a Web Services/SOAP-based data interchange scheme
• Managed an EDI project involving developers from a customer company and two outside development companies.
• Participated in Agile-style development teams.
• Helped to develop a standard format and style for technical documentation, including creating standard Frame templates. Responsible for training other Frame users within the company.
• Wrote proposals and RFPs for the Marketing and Legal departments, using WEX's response library to tailor portions of the documents to each audience. Contributed information to the response library. Consulted with Legal to review and tailor each document before submittal.

Confidential

Project leader/technical

Responsibilities:

• Received awards for the Sun Fire V890/V490 server and Sun Modular Datacenter (“Project Blackbox”) documentation
• Wrote the API man pages for the OpenMPI Open Source community. Contributed technical articles and whitepapers on Sun HPC ClusterTools software and MPI (Message Passing Interface) to the Sun Developers' Network (SDN). Edited articles, whitepapers, and presentations for other team members. Maintained the wiki pages for product documentation.
• Helped invent and implement Sun's first modular online documentation system in HTML and JavaScript. The process saved at least $10,000 in translation costs for one project.
• Represented Systems Technical Publications on several committees involving documentation efforts across the company, including online help development, accessibility compliance, and production tool beta testing.