Technical Writer Resume

SUMMARY:

Bilingual Technical Writer with 20 years of experience as Senior Writer/Help Author for Information Technology projects mostly in the financial industry and state government.
Under tight deadlines, gather complex technical concepts and learn new technologies through research and subject - matter-expert (SME) interviews to create and deliver clear client-facing content that serves specific purposes and audiences.
Proficient with Adobe RoboHelp, Captivate, FrameMaker, Microsoft Project, Office Suite, Visio, SnagIt and other desktop publishing tools.
Professional writing and editing skills (grammar and style) and strong visual display of information.
Fully bilingual, English/Spanish.
Writing samples available.

WORK EXPERIENCE:

Confidential

Technical Writer

Responsibilities:

Write user guides, author topic-oriented webhelp applications, design/test user interfaces and translate marketing and technical content for: Confidential, Miami FL.

Confidential, Guaynabo, PR

Senior Technical Writer

Responsibilities:

Wrote guides to an Enterprise Content Management productivity system and collaboration/editing software.
Documented database and software development life-cycle (SDLC) of non-revenue-water reduction system, including test scripts, end-user instructions, requirements, design specification, and other material.
Wrote quick guide to WAN monitoring software, authored ticket system demo/video tutorial and other deliverables.

Confidential, Guaynabo, PR

Senior Consultant

Responsibilities:

Drafted nomination for Confidential of the Year on behalf of a cloud service bundle designed for small businesses.
Documented information security areas as per FDIC requirements by writing procedure manuals on software security, incident response plan, hardware encryption, computer vault, vital records, back-up cartridges management, and other information security standards.
Wrote a runbook for developers and data center operators on several Medicare and commercial health products.
Wrote a quick guide for insurance agents portal confidential.

Confidential

Project Consultant

Responsibilities:

Assisted in the implementation of a credit card enterprise management software, analyzing and re-engineering critical business processes and changing organizational policies while staff and defining requirements for upgrades and customizations.