Significant Career Highlights

• 18 years as a Technical Writer.
• Experience in insurance, automotive engine manufacturing, accounting, pharmaceutical, advertising software and aerospace industries.
• Author and trainer of original end-user training materials for Oracle Financials.
• Author of testing procedures for use by NASA astronauts on the International Space Station ISS .
• Original research in software application, code and functionality methods for new proprietary software platform supporting online reporting for State employers.
• Designer of original classification and repository system to manage existing documentation and integrate new requirements and standards as needed.
• Consultant on software application knowledge and support to assigned business teams.
• Professional Experience
• Continued on next page

Professional Experience

Senior Technical Writer, Manufacturing Engineering, Hybrid Engines

• Provide assistance and technical expertise for manufacturing and engineering operations.
• Support the company's objectives of developing and implementing optimal, cost-effective manufacturing processes and methods in accordance with product specifications, quality standards and lean manufacturing principles.
• Coordinate, create, update and audit manufacturing engineering documentation for RCP gate reviews and equipment release. Including, but not be limited to PFMEA's, Control Plans, Work Instructions, Process Flows, Special Process Specifications, Work Instructions, Bill of Process, Bill of Equipment.
• Update and maintain manufacturing engineering RCP procedures.
• Initiate and conduct product materials research and tests.
• Study physical characteristics of materials for manufacturing purposes to comply with manufacturing specifications and standards.
• Maintain effective procedures to help ensure that all product routings are complete, accurate, and reflect the company's lean thinking initiatives.
• Train manufacturing engineers on RCP procedures.
• Review and ensure completion of all Equipment Release documentation.

Confidential

Senior Technical Writer, Project Management

• Primary liaison for between Project Management and Business.
• Development of workflow processes to document current Business procedures.
• Translate current Business procedures to Oracle product developers.
• Production of end-user training materials used to introduce the Accounting division of INPRS to Oracle Financials.
• Provide product-knowledge expertise to business teams during User Acceptance Training of Oracle Financials.
• Maintain and edit training materials to reflect functional or user changes to documentation.
• Maintain test scripts and signatures as required for sign-off and go-live with Oracle Financial Systems.
• Author on-line tutorial text for Oracle Financials.
• Member of the Project Team who successfully met the target Company go-live date for Employer Wage Contribution reporting online.
• Author of Test Use Cases for User Acceptance Training.
• Collaborate with Operations and Retirement Analysts to ensure successful implementation of system changes and upgrades.
• Responsible for the maintenance and accuracy of the INPRS Contingency Operations Manual used in the advent of disruption of business due to emergencies.
• Author on-line documentation to support employee website users.
• Continued on next page
• Professional Experience, Continued

Confidential

Project Assistant, Supply Chain-Global Operations

• Provide knowledge support expertise to business teams assigned for validation issues and questions regarding documentation and associated processes.
• Work in tandem with the Validation Team to develop quality validation processes.
• Clarify validation and documentation issues.
• Participate with validation group to resolve issues.
• Help create process improvements and actively participate in lessons-learned sessions.
• Manage the receipt and quality of all documentation for assigned business teams to meet the deliverable dates established for release or production fix.
• Communicate deliverable dates and status to assigned business teams.
• Provide technical editing of documentation.
• Review documentation against validation checklists and work with business teams to make necessary modifications.
• Obtain documentation approval following established process.
• Create and submit change requests for documentation access for development testing or production fix.
• Help ensure documentation follow established guidelines for federal compliance.
• Safeguard the integrity of the electronic and hardcopy documentation library by carefully following all current processes and procedures.
• Develop documentation to explain detailed processes to ensure validated environment.

Confidential

Senior Technical Writer, Engineering

• Lead creation, development and editing of all company technical documentation for new and existing software applications and coding.
• Work with programmers and engineers to research, develop and author documentation for new software applications.
• Document systems, technical reports and manuals for product documentation, internal training and outside users.
• Develop schedule and project implementation dates and goals.
• Allocate appropriate resources and needs to meet deadlines and achieve goals.
• Write and edit to support engineers in development and modifications of new and existing systems.
• Critical analysis of technical data and writing descriptive and accurate documentation in electronic and printed formats.
• Development of templates and style guides for printed and electronic help documentation.
• Create deployment documentation to accompany product release.
• Continued on next page

Confidential

Senior Technical Writer, Human Research Facility, NASA Engineering

• Creation of new technical engineering documents.
• Led team of technical writers in conducting original research, writing, editing and validation of Integration Test Team Procedures for the Human Research Facility Flight Rack Project.
• Interface with team of electrical, mechanical and systems engineers in developing, testing and validating functional procedures to be used by NASA astronauts on the International Space Station.
• Lead efforts in verification of procedure accuracy using Company standards.
• Solely responsible for all editing concerning proper usage of technical accuracy, grammar and punctuation.
• Rewrite materials for accuracy and compliance with testing results and Company standards.
• Directed production support personnel.
• Act as liaison between team of engineers and documentation team.
• Responsible for ongoing evaluation and maintenance of all departmental documentation.

Confidential

Technical Editor, Engineering, Materials, Processes Standards

• Write, edit and produce technical manuals and instructional procedures for operation, maintenance and repair of helicopters.
• Develop template and style guides.
• Research technical data to verify accuracy and validate technical publications on aircraft.
• Write and edit technical documents to support maintenance of products in field.
• Review and revise manuscripts for accuracy, consistency, syntax and compliance with grammatical and company standards rewrite passages for clarity and proper usage.
• Answer questions for customers and company personnel on repair and troubleshooting tasks.
• Evaluate and research publications change documents to determine impact.
• Additional Interests and Qualifications

Confidential

Docent, Contemporary Gallery

• Work closely with museum curators and educators to research and develop thematic tours for elementary school-aged students.
• Select relevant artwork in the museum collection to feature on thematic tours.
• Author and organize written material used for school tours, primarily concentrating on American Art and Contemporary Art galleries.
• Lead tours of school-aged children throughout the museum and worked with children on looking, understanding and interpreting art works.

Confidential

Gallery Assistant

• Work with Gallery owner to select works to feature in Gallery openings.
• Research and writing of advertising copy published in Houston-area magazines.
• Attend Gallery openings and affiliated functions with Gallery owner.
• Provide insight and background of artworks to Gallery clients.
• Assist Gallery clients with purchasing artworks.
• Travel to Gallery clients homes to determine artwork placement and additional purchasing needs.

Confidential

Research Assistant, Contemporary Art

• Work with Museum Education staff to research and write audio tours featured in Museum galleries.
• Select and research works of art/artists to feature in tours.
• Develop prose conducive to audio tour advantages and limitations.
• Provide art-historical knowledge and guidance to Museum interns.

Confidential

Education Assistant/Education Intern, Contemporary Art

• Work in Museum Education Division directly with the Education Director to develop a label paradigm study used by the Museum to identify Museum visitor's interaction levels with Museum artwork labels.
• Conduct research on various label-writing techniques aimed at interacting with Museum visitors in a more direct and interactive approach, rather than the traditional didactic approach.
• Perform and data from surveys for compiling to show trends in visitor feedback.
• Present information compiled and researched to Museum Director and Board for analysis.
• Author of a Museum Newsletter article detailing results of the label paradigm study that was published by the Museum.
• Research and writing thematic docent tours used for school-aged children.