Modification Underwriter/OJT trainer Resume Chandler, AZ - Hire IT People

SUMMARY

Seeking a position that will utilize my knowledge and provide employees with a dedicated and professional leader with positive work ethics.

PROFESSIONAL EXPERIENCE

Confidential Chandler, AZ

Modification Underwriter/OJT trainer

Responsibilities:

Facilitated training classes
Was chosen to train a person with disabilities
Assisted Team Lead on Special Projects
Was chosen to go out of town to train on boarding Underwriters
Evaluated employees on their progress
Audited employees work for quality assurance
Performed side by side monitors to determine employee knowledge
Kept track of attendance of the employees I was in charge of
Had to determine if employees were able to move on or continue training
Adhere to reporting of workflow and tracking of loans within portfolio
Work with team members providing assistance when necessary
Trained employees as well as updated them on company policies
Provided employees with guidance and solutions to their questions
Mentor employees on how to build up their knowledge of the job
Facilitate employees with strategies that would help them become successful
Was the point of contact on my team to assist team members with question before approaching the team lead
Evaluate tax returns, credit reports, appraisals, and loan applications to ensure compliance
Worked and trained on how to work using the Dialer system
Worked under the FHA, Freddie Mac, Fannie Mae and VA guidelines
Verified loan though Hud and Neighborhood watch.
Worked under deadlines and minimum supervision
Monitored a work pipeline
Received and made outbound calls to Customers

Confidential Chandler, AZ

Backend Collection Rep

Responsibilities:

Was in charge of a group of 8 - 10 people
Implemented strategies and methods of working past due loans for my group
Had to read report to decide the groups daily goals and monthly goals
Reported to Team Lead on daily bases on the group numbers and attendance
Had to make decisions on what loans went out for repo based off what was best for the company
Worked on the Dialer system and made outbound and took inbound calls.
Worked under deadlines and minimum supervision
Worked to follow 3rd party guidelines

Confidential, AZ

Customer Service/Mailroom/Payment Processing

Responsibilities:

Organized and maintained a mailroom with several employees under my supervision with efficiency
Created daily work schedule for employees to adhere to
Made sure all the employees in my department balance with their deposits
Ordered mailroom supplies for vendors when needed
Made runs to the bank for depositing funds and getting lockbox package
Had to be able to balances of payment from customers in system
Worked balancing bank deposit for loans payment
Worked in the mailroom making sure all packages went out and had the correct postage amount