SUMMARY:

• More than 18 years of diversified experience in support, system analysis, design, development, Quality Assurance and Business Analysis in the Client Server and web based applications.
• More than 9 years of focus on Siebel CRM Support in the areas of System Administration, Configuration, Designing, Development, and Implementation of Siebel Finance, Siebel Call Center, Siebel Sales Applications.
• Held Key position to help solving customer technical issues with Data Quality, Installation and System Administrator for Siebel CRM support at Confidential America.
• Worked as Weekend Duty Manager for managing over 40+ Technical Resources with various skills set engineers like Workflow, Configuration, EIM, Data Quality, Upgrade, Core - technology etc.
• Worked as Senior Engineer position at Confidential customer support for last 9 years.
• Certified Scrum Master (CSM) and possess strong knowledge of processes & tools
• Possess excellent skills in troubleshooting customer related issue with Installation, Configuration and Integration of Siebel application with third party application.
• Contributed technically to Confidential Community Network (Internal and External). Knowledge Management Lead, Confidential Diagnostic Methodology Certified engineer to follow process and procedures while handling service requests.
• Strong understanding of project life cycle, agile methods and working on getting Scrum Master Certification
• Experience in Horizontal and Vertical Fields Hands on experience most of the Operating Systems.
• More than 7 years of experience of Quality Assurance and Business Analysis in the Client Server and Web base applications. Expertise in Load and Performance Testing
• Strong skills in performing Product, System, Acceptance, Regression, Stress, Performance, Load, Functionality, Front End and Back End Testing.
• Expert troubleshooting skills combine with effective communication, quality control and accurate needs assessment abilities to consistently contribute to increase productivity.
• Strong Team Player with good verbal and written communication skills.
• Worked on a variety of projects and have acquired strong interpersonal and analytical skills.

TECHNICAL SKILLS:

Operating System: Windows, Linux, Solaris, IBM AIX and HP UNIX

RDBMS: Confidential 10g, SQL Server 7.0, Ms Access, TOAD

Languages: SQL, PL/SQL, C, MS-DOS, Basic, Bourne Shell, Java

Documentation: MS-Word, Excel, MS-Visio, MS-Project Plan

Tools: Microsoft Outlook, Lotus Notes, Vi Editor

Hardware: IBM Pc Compatibles, Apple Macintosh, Sun Spark

Testing Tools: Silk, Win-Runner 6.0 LoadRunner 9.0, QTP

Application: Siebel Applications, Informatica

Internet: E-Commerce, HTML, CGI, Java Scripting. Flash

Networking: TCP/IP, LDAP, HTTP/HTTPS, SOAP, SMTP

PROFESSIONAL EXPERIENCE:

Confidential, Fremont, CA

Senior Siebel Technical Support Engineer

Responsibilities:

• Extensive experience in handling Critical Service Requests for the Siebel CRM Core Technologies area with specific emphasis on Installation, Upgrade, Security/Authentication, Data Quality, Crash/Hang and System/Server administration.
• Good understanding of the Technical support methodologies and a stickler for following the streamlined process in handling and resolving issues as well as creating knowledge content for customers.
• Excellent expertise in handling and resolving issues related to Operating Systems, Databases, Network, Data encryption, Password Hashing, Application Crash/Hang.
• Along with senior role, additional responsibilities to manage the team of 4-5 engineers was effectively done.
• Worked very closely with team as Team Lead to provide help for their service request, technology doubts, and skills.
• Provided help to the team to review their objectives frequently and helped them to achieve their goals.
• Identified the skill gap and provided Knowledge Sharing Presentations (KSP) to the team. Participate in process planning and make recommendations for improvements to the business.
• Act as a mentor in assisting less experienced engineers in isolating problems, workarounds and solutions in Data Quality, Installation and System Administration related issues.
• Provide training by writing and/or delivering Brown Bags and Technical Courses.
• Participate in team meetings and encourage knowledge sharing.
• Act as a technical lead when in communication with external customer(s), service delivery managers, 3rd party vendors and managers.
• Manage all severity and escalated issues within guidelines; Accountable in representing customer expectations and engaging proper internal resources.
• Proactive in identifying customer needs and facilitates engagement of internal resources to ensure customer success.
• Consult with management in directing resolution of critical customer situations, including alerts to management on potential escalations.
• Engage with development as appropriate to review customer bug priorities.
• Engage in activities designed to minimize duplicate and false bugs passed to development.
• Create/modify/review knowledge content to include consultative articles in KM documents.
• Participate in Beta programs and product/platform testing.

Environment: Siebel 6.0, 7.0, 7.7, 8.0, IP2015 and IP2016, Informatica IIR 7.x, 8.x and IDQ, Confidential Enterprise Data Quality, Web Sphere, IBM AIX, Solaris, Windows 2012 R2, Load Balancing, Cluster, Firewalls, Network and various other technologies used by customer.

Confidential

Sr. Test Coordinator/Performance Test Lead

Responsibilities:

• Implemented Load Test Methodology for Web Service components.
• Designed and created Manual and Automated tests using WSDL files using XML scripting in LoadRunner..
• Reviewed and documented Performance/Load as well as Functional Test Plan, Test Scenarios and Test Scripts.
• Executed concurrent, scalability, stress, soak test on web services, GUI, client server and web based applications using LoadRunner.
• Executed Load and Performance testing on E-commerce Application as OLA, I-Card .
• Trained Offshore QA load testing team on Methodology and load/performance test scope.
• Coordinated on daily with offshore load testing as well as manual test teams in regards to project progress and deliverables.
• Ensured that offshore test teams meet the expected project life cycle deadlines as defined in project server and agreed upon with the client.
• Maintain test data files and monitor system configuration to ensure test data integrity.
• Participate in Requirement and Design Walkthroughs with the client or development team(s).
• Create and execute Test Plan for System Testing stages in collaboration with the manual Testing Lead(s).
• Created and executed manual Test Scenarios, Test Scripts and Cycles based on business requirements and functional design.
• Participate in Entry & Exit Criteria sign-offs and assisted with execution of UAT
• Process LOE Requests (e.g., estimate work effort, data conditioning support etc.).
• Adhere to test methodology standards. Develop materials with reuse capability.

Environment: Load Runner, QTP, Test director, java, JDK 1.4, Confidential 10g, BEA Weblogic Sp5 & 6, IPlanetWebServer, Application server,, Sun Solaris 10, IBM TSYS, Windows NT, 2000, 98, 9,5.

Confidentia-Fremont, California

QA Team

Responsibilities:

• Executed Manual and Automation tests. Designed and executed Win Runner data driven tests for data matching and verification with expected data set value populated in to SQL and Confidential RDBMS.
• Complied test documentation, managed test labs and functional specs documentation depositories within Test Director.
• Reviewed and documented Performance as well as Functional Test Plans, Test Scenarios and Test Scripts.
• Trained junior QA automated engineers and Manual testers.
• Executed stress, soak test on client server and web based applications using Load Runner.
• Provide technical support for installation of new software, maintenance and system upgrades.
• Configure hardware; hardware/software installation; IT Support.
• Superb troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing expert solutions.
• Owned operational stability of all implemented solutions making sure that communication within the enterprise is seamless and accurate.
• Ensured upgrades are done in timely manner and assure that all servers and programs are running effectively.
• Prepare and review technical guidance documents and training manuals. Maintenance of quality control standards.
• Participate in technical assistance, testing, programming, documentation, technical presentation and special projects.

Environment: WinRunner, LoadRunner, PVCS Tracker, java, JDK 1.3, Oracle9i, Workstation 2003, NT 3.1, NT Server, IPlanetWebServer, AtallaCryoto Card, Sun Solaris 8.0, Radiant software (Pos), Windows NT, 2000, 98, 95.