INFORMATION TECHNOLOGY EXPERIENCE

Confidential

• Managed Operating System and Application upgrade project in a highly matrixed, highly dynamic environment. Interfaced with stakeholders at all levels to manage and meet client expectations and project objectives across multi-national sites within constraints.
• Responsible for directing three technical teams per site to execute End to End system migration processes and provide Pre Post deployment end-user support.

Confidential

• Provided assistance to in-house SCCM admin team troubleshooting and resolving issues with image deployment to desktops, laptops and POS using Microsoft SCCM
• Performed analysis of SCCM 2007 hierarchy to determine update and upgrade recommendations to address known issues with OSD and application deployment in client environment. Created role based administration template and admin process documentation specific to client SCCM environment.

Confidential

Produced Workbench workflow chart documentation and work instruction SOP implementation documentation for internal client knowledge-transfer. Engaged in client interface at technical and strategic levels to derive the most useful documentation of the methodologies needed to administer, monitor and remediate the SCCM 2012 SP1 infrastructure on a continuing basis within current business/technical/software requirements.

Confidential

• Integrated packaged applications for deployment through SCCM 2012 and Admin Studio.
• Identified bugs/installation issues/tracking application packaging/deployment issues in a Sharepoint QA tracking sheet and generated SCCM queries for pre post-deployment reports.
• Initiated Zero Touch OSD and application deployment, monitoring and troubleshooting on a nightly schedule. Performed GPO Active Directory configuration for user and device rights management.
• Tested edited PowerShell scripts for overall task sequence deployment on various models of client machines.
• SCCM 2007 SCCM 2012 Client Deployment in a migrated version environment.
• Assisted PXE Service Point and Distribution Point configuration for 300 NAS devices that were used for the deployment of Windows 7, accounting, POS, Office 2010 applications to each store.

Confidential

Provided site-specific documentation of SCCM design, implementation and customizations across the hierarchy with additional documentation of software update management, Light Zero Touch Operating System deployment SOP across the enterprise for banking industry client.

Confidential

• Watson International
• Managed 6 person deployment team. Guided development of Deployment /migration procedure documentation for local technical team via translator. Populated and queried daily migration reports utilizing MS Excel and proprietary CTMS Client Tracking Management System

Confidential

• Designed, installed and configured MDT2010/WAIK deployment server in vSphere,
• MS Server 2008 R2 test environment to produce Windows 7 Enterprise reference image for Windows 7, Generated Pre-installation boot media and Windows 7 WIM, wrote procedural documentation for in-house staff training in preparation for USMT XP to Win7 migration project at the State Corporation Commission, Commonwealth of VA for CAI/Modis.

Confidential

Implemented post-deployment quality control procedures to ensure end-user satisfaction after Windows 7 deployment and USMT migration for ATOS/Siemens IT at Towers Watson, Philadelphia, PA deployment project. Updating GPO, Config Mgr. client, advertised programs, hardware functionality and network connectivity. Coordinated resourcing and migration scheduling of new and legacy PCs, laptops peripherals for distribution, disposition and HD wipe.

Confidential

• Coordinated scheduling and execution of Work Performance Statement, project objectives and scope for Windows 7 deployment at the U.S. Treasury Dept., Washington, DC. Provided technical services and knowledge transfer to client staff to provide deployable, US FDCC Windows 7 image build to 'bare-metal' utilizing MS tools, SCCM 2007 R2/R3, MDT 2010 U1, ImageX, WAIK in Windows 2008 R2 environ. Configured Vmware workstation 7 clients for Proof of Concept deployment testing.
• Interfaced with stake-holders and SME's on-site and via WebEx remote. Wrote and produced S.O.P. documentation and knowledge transfer presentations for on-site client staff.

Confidential

• On-site Configuration Team for IBM Corp
• Held daily responsibility for scheduling, staging, imaging and deploying Windows 7, IBM PCs laptops, recovering and data wiping of Lenovo PCs, laptops. Provided desk-side assistance to client end-users. Utilized SCCM for applications transfer Symantec file transfer.

Confidential

Lead On-site Deployment Team. Held daily responsibility for 4 person team staging, imaging, deploying, recovering and data wiping of Dell and Lenovo PCs, laptops and peripherals. Managed inventories of leased vs company owned assets and developed progress reporting to Lenovo Project Manager in coordination with on-site client analysts/managers.

Confidential

Member of Perot Systems project team for Wolters Kluwer Corporate office, Philadelphia, PA relocation project. Tear-down, re-deploy and verify LAN/wireless networked PC workstations, printers, scanners, plotters and multi-function devices.

Confidential

Provided on-site PC hardware setup, image deployment network connectivity verification for POS and back office management systems.

Confidential

• Solved Helpdesk issues remote and desk-side technical assistance issues for a wide range of corporate users, techs/programmers to senior executive management within designated SLA . Install, maintain, troubleshoot, backup and support MS Windows based servers, utilizing security patch and change management scheduling tools. Participated and led daily team SCRUM for team goals objectives. Supported VMware virtual server, desktop PCs, notebook PCs, Blackberry handheld devices and networked multi-function print/scan/copy/fax devices. Install, support and troubleshoot wireless network routers and devices.
• Supported top-tier executive teleconferencing, videoconferencing and Smartboard systems. Created User documentation and presentations for employee 'On-boarding'.
• Managed Symantec Enterprise backup systems including robotic tape library rotations. Setup and deployed Ghost images with XP/Vista/Win 7 OS, remote application and VPN clients.

Confidential

Install, repair, maintain CISCO hardware, Radiant POS systems, Automotive parts inventory systems, Perform Wireless site surveys using CISCO Aironet utilities, Configure Symbol Handheld PDT scanners. Assist in remote installation and troubleshooting for Network and desktop operating systems. Win Server 2000/2003, XP Pro desktop.

Confidential

• Plan, Purchase, Install, schedule system maintenance repair computer network infrastructure in Novell 4.1 Windows 2000 2003 Server, XP desktop environ.
• Deploy Windows XP Pro MS Office XP 2002 to 200 new and existing Dell and HP desktops using Symantec Ghost 7.5, sysprep answer files and RIS across 3 locations
• Establish maintain secure VPN remote access to multi-site locations.
• Manage Cisco VoIP PBX phone system
• Execute relational database file storage integrity procedures using MS Access and Excel management tools, anti-virus, tape on-line back-up utilities. End-user support training for MS Office XP, Blackbaud Solomon Accounting, Paychex payroll applications and Web based client service billing applications

Help Desk Desk-side support

Confidential

• Provided Technical sales assessment for Small Business clients using PCs, inventory management, purchase order, Point-Of-Sale applications and office equipment. Confidential
• Provided pre-sales technical needs assessment, proposals and installation support to account reps. Selected appropriate technology for client applications and provided end-user training support.