Career Profile

Highly motivated, results focused business professional offering years of experience with a successful track record working in fast paced environments that demand strong organizational, technical, problem resolution and interpersonal skills. Proven ability to quickly master technology while remaining diplomatic and tactful communicating effectively with professionals and non-professionals at all levels of an organization. Strong background in handling sensitive, confidential records and demonstrating a history of producing accurate, timely reports meeting set guidelines. Proficient in multi-tasking and advanced problem solving with strong analytic skills. Possess the ability to obtain and retain a secret level clearance.

Core Competencies

• Microsoft Office Suite Word, Excel, Access, PowerPoint, Outlook, Project, Visio
• Lotus Notes, PeopleSoft
• Smart Draw
• Adobe Photoshop Illustrator
• Advanced Communication skills oral written
• Strong Analytic skills
• Strong Multitasking skills
• Strong Writing/Editing skills
• Advanced Interpersonal and Organizational skills
• Advanced Problem solving/Conflict resolution skills
• Strong Facilitation skills
• Experienced Wiki Administrator
• Proven Workload Planning Prioritization skills
• Highly developed Attention to dDtail
• Advanced Networking skills

Professional Experience

Analyst / Technical Writer

Confidential

• Provide risk analytics support in the Transportation Security Sector Risk Assessment project, supporting the Transportation Security Administration.
• Participate on project teams to implement new business processes and/or technologies and assist in documentation and deployment.
• Examine and participate in analyzing and comparing findings to existing practices then collaborate with client and SME's to assess risk and develop suitable changes.
• Analyze statistical information to estimate rate of various outcomes.
• Critically evaluate data/information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and develop low-level information into a general understanding.
• Conduct client-level elicitations using scenarios, interviews, document analysis, workshops, surveys, site visits, process descriptions, use cases, and task and workflow analyses.
• Communicate with Government stakeholders on a regular and consistent basis to provide support for project requests.
• Proactively communicate and collaborate with external and internal Subject Matter Experts to analyze needs, requirements, and gaps.
• Use problem solving skills to participate in research design and methodology development.
• Provide administrative and technical support to the Program Manager involving the review and evaluation of documents to ensure accuracy and suitability for client.
• Create process flow diagrams, white papers and presentations as needed.
• Prepare responses to routine correspondence to client inquires for the Program Manager.
• Ensure quality and schedule expectations for all project deliverables meet client satisfaction.
• Established new formatting for documents, later adopted by the client.
• Attend weekly client meetings and provide Program Manager with meeting minutes and any meeting action items.
• Organize activities with clients to meet specified goals.
• Update share-point regularly to include uploading documents, creating folders and deleting documents as needed.
• Regularly schedule and attend meetings with clients and management in support of clients needs.
• Understand, apply, and document internal and client-facing quality processes.
• Work independently with clients with direction from Project Manager.
• Track progress toward achieving project tasks and objectives.
• Follows-up with program partners for timely technical reports on work done.
• Engage in multiple initiatives simultaneously.
• Assist with writing and editing proposals.
• Prepares various briefing documents.
• Participate in strategic planning.

Prince George's Police Department

General Clerk II

Confidential

• Managed all juvenile arrest records, arrest numbers, incident reports and citations received throughout Prince George's County.
• Interacted with police officers and school employees on a regular and consistent basis to receive and provide updates concerning juvenile arrests and citations.
• Managed photo evidence database, providing daily maintenance by storing evidence and filling requests for the dissemination of documents and photos to authorized individuals.
• Managed database of juvenile mug shots, updating and disseminating photos to officers as needed.
• Performed police record maintenance operations by removing juvenile criminal records for individuals 18 and up and collecting police related records from officers.
• Disseminated juvenile and adult criminal records and incident and accident reports to legally authorized recipients.
• Maintained, reviewed, correct and reject police related records received as needed.
• Interacted with Department Lieutenant on regular and consistent basis to provide status on activities and deliverables.
• Received, Code and process juvenile arrest and incident reports from all police stations in Prince George's County.
• Answered and recorded telephone inquiries including emergency calls and/or complaints and take appropriate action.
• Extracted, compile and tabulate data from records to be used in generating routine/periodic reports.
• Scanned and coded police related records and issues juvenile arrest and identification numbers to officers as requested.

Confidential

Administrative Assistant Center for Drug Abuse Research

• Created and maintained social sites and email addresses for special projects.
• Compiled and updated separate contact list for various concurrent projects.
• Researched topics and prepared correspondence and reports on featured topics.
• Operated office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other office technologies.
• Maintained electronic and hard copy filing system entering/retrieving data into a computer terminal.
• Prepared, proof and format documents including correspondence, reports, drafts, memos, emails and routine inquiries to ensure accuracy, completeness and adherence to predetermined formats Microsoft Office Word, Excel, Access, and PowerPoint , as well as Adobe.
• Assisted with the maintenance and submission of statistical information/data for inclusion in monthly reports.
• Independently work on various projects to meet deadlines imposed while resolving routine problems associated with various application processes.
• Composed various reports for campus events and special projects as well as document packets for meetings and travel.
• Scheduled and coordinated meetings, appointments and travel arrangements for department chair to include coordinating event registration.
• Processed expense reports and submit receipts for reimbursement and collected permits fees, cash bonds, and assists with the preparation of daily financial transmittal reports.
• Interpreted departmental procedures related to the processing of applications for the assigned department.
• Working knowledge of the practices, procedures and methods used in processing grant applications in the related area assigned.

Confidential

Program Analyst Information Technology

• System Administrator and point-of contact for issues, requests and inquiries for the Superfund Enterprise Management System Wiki, providing users with proper admin rights and updating various documents within system.
• Coordinated meetings with contractors, Data Sponsors and IMC's making meeting arrangements, including coordinating conference calls, confirming participants' schedules, booking times, securing meeting rooms and equipment, and preparing meeting materials.
• Ensured records generated by EPA contractors and grantees are in accordance with EPA record keeping requirements.
• Maintained electronic and hard copy filing systems entering/retrieving data into a computer terminal.
• Kept accurate and complete files, maintained appropriate records and procedures for effective administration of tasks or work assignments.
• Proofread finished materials to ensure accuracy, completeness and adherence to predetermined formats.
• Assisted with the maintenance and submission of statistical information/data for inclusion in monthly reports.
• Identified opportunities to utilize or better utilize-Government technology in order to improve the Branch/Division/Offices effectiveness and efficiency.
• Communicated with BC when/if problems arise with OSWER Video Conference equipment.
• Responded promptly to requests for information or review by PO, CO and/or Lead WAM working with them to resolve and issues or problems.
• Served as a member of the SEMS Superfund Enterprise Management System team and attended all weekly meetings and teleconferences.

Confidential

Program Analyst Summer Intern

• Worked within The Information Management Branch of OSRTI Office of Superfund Remediation Technology Innovation , where I performed various revisions in both excel and access to ensure the accuracy of documents in support of SDMS Superfund Document Management System .
• Performed various revisions ensuring the accuracy of documents in support of SDMS Superfund Document Management System .
• Supported redesign of Superfund web pages working as a member of the OSTRI web team, coordinating work status and program priorities.
• Reviewed webpage design to ensure current guidance for 508 compliance and reviewed html for coding consistency.
• Assisted in identifying areas such as data entry and communications for improvement.
• Coordinated various meetings with content owners/providers in support of webpage design and to discuss program priorities.

Confidential

Staff Counsel Data Analyst

• Provided administrative support for all 58 Law Offices with database management, report preparation, department publications, slideshow productions, maintaining calendars, spreadsheet creation and updating and resolving a range of administrative problems and inquiries.
• Prepared, transcribed, composed, typed, edited and distributed a variety of materials in final form, ensuring that all documents were complete, accurate, properly edited, appropriately coordinated and consistent with established correspondence standards.
• Prepared and edited correspondence and memoranda of a general and technical nature, paying particular attention to grammatical, factual and procedural accuracy and conformity with authority standards, timeliness, policies, practices, general guidelines, etc.
• Oversaw the creation and placement of outlook accounts and access to designated databases for new department associates.
• Provided assistance in the coordination and management of databases by Creating User IDs for new associates and submitting request for access to designated databases.
• Altered various databases to assure distribution lists were updated to compile and mail surveys for cases closed by our Law Offices.
• Created monthly newsletters and YTD charts for all 58 Law Offices and posted them on department website monthly.
• Update share-point regularly to include uploading documents, creating folders and deleting documents as needed.
• Received and reviewed various Trial, Arbitration and Motion reports on an on-going basis from all 58 Law Offices to determine the result type, then filed reports prepared and distributed various daily, weekly, bi-weekly, monthly, quarterly reports and documents for submission to Vice President, Assistant Vice President, Directors, and all Law Office Managers.
• Scheduled and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also include travel and lodging arrangements.
• Prepared and submitted invoices and expense reports for processing and payment utilizing PeopleSoft.
• Assisted with the preparation of daily financial transmittal by processing payments for attorneys bar dues and conference registration as required.
• Ran various queries in Access using SQL to pull specific data from various tables for inclusion in bi-weekly, monthly and quarterly reports.
• Updated data tables in Access databases on an on-going basis to ensure accuracy of reports.
• Created and maintained a statistical database by preparing visual aids and writing statistical reports based on department trial and arbitration results and client surveys received for inclusion in monthly reports.
• Completed confidential requests submitted to the department and input original text of large volume requiring massive revisions and continuous updating.
• Compiled, analyzed and maintained various reports, reviewed files, interpreted data and entered information into data sets.
• Contacted Directors, office managers and attorneys as needed for data confirmation and other request.

Confidential

Night Team Supervisor

• Supervised a customer service call center.
• Performed database management in support of client information.
• Trainer coordinator for collectors.
• Served as a liaison between the client and collectors.
• Review and maintained team schedules.