SUMMARY:

• Career Technical Writer who produces a broad range of high quality documentation within time constraints.
• Experienced in hardware and software documentation projects.
• Provides policy and procedure documents, clear and concise print manuals, online documentation, wiki articles, installation guides, manuals, release notes, style guides, and technical specifications.
• Translates complex concepts into layman terms. Proven team player and independent contributor.
• A dedicated, highly motivated, and responsive professional with many years of industry experience.
• Experienced in providing clear and concise hardware and software technical documentation.
• Immersion in Software Development Life Cycle (SDLC).
• Excellent interpersonal skills for communicating with engineering, marketing, and subject matter experts.
• Proven presentation, communication, design, and interpersonal skills.
• Proven team player and independent contributor.
• Well - disciplined with proven ability to meet tight deadline schedules.
• Quickly grasps complex concepts with the ability to convey the information in easily understood formats.
• A history of significant client and customer satisfaction, illustrating an ability to understand and provide just what was needed.
• Have exceptional verbal and written communication skills.
• Quick learner who enjoys learning new software products and development tools.
• Reads software code in a variety of computer languages, including Java, JavaScript and C++.
• Posts articles to Confluence wiki.

COMPUTER PROFICIENCY:

Microsoft Office 2013, including Visio and Project

Adobe RoboHelp and Acrobat

HTML, CSS, XML, TCP/IP, ISO, Ethernet

IT networking

FrameMaker

Snagit

Agile software development environment

Windows 7, 8, and 10, Linux, UNIX, MAC OS

Confluence, SharePoint, JIRA, Tortoise SVN

C programming language

PROFESSIONAL EXPERIENCE:

Technical Writer Consultant

Confidential, NY

Responsibilities:

• Wrote vendor and multivendor Excel scorecards for cloud - based service systems
• Drafted software developer guide for cloud application for completion by management

Technical Writer Consultant

Confidential, New York, NY

Responsibilities:

• Wrote administrator guide for EMX Enterprise system.
• Updated user guides.
• Instructions were clear and easy to follow.
• Interviewed project manager and used the administrator application to capture screens, learn procedures, and documented the procedure in the guide.
• Converted the guide to PDF for distribution.
• Explained all terms that appeared in the guide in the glossary.

Technical Writer

Confidential, White Plains, NY

Responsibilities:

• Created user guide for new software system that supports electric power engineers.
• Wrote and edited policy and procedure documents.
• Used Word and Visio 2016.

Technical Writer

Confidential, Jersey City, NJ

Responsibilities:

• Created style guide for multiple types of documents for engineer use.
• Edited standard operating procedures (SOP) and work instruction documents.
• Created uniform look and feel for graphics as well as text.
• Optimized style guide for Agile environment.
• Created draft SOP for document management for completion by SMEs.
• Used Word, Visio 2010, and worked in VMware environment.

Technical Writer

Confidential, Jersey City, NJ

Responsibilities:

• Rewrote GUI text: Described user access related roles and application resources of Confidential in relation to new access request and access control systems for risk management solution.

Technical Writer Consultant

Confidential, New York, NY

Responsibilities:

• Wrote quick guides for cloud-based customer system.
• Produced lively instructions in very little time.
• Created Word template and Visio custom stencil to expedite writing help.
• Used Word 2013, SnagIt, and Visio 2013.
• Interpreted use cases in order to write quick guides.

Technical Writer Consultant

Confidential, New York, NY

Responsibilities:

• Edited online policy and procedure manuals and made them more searchable and easier to read as job aids for company staff:
• Broke very long articles into compact single topic articles.
• Inserted index.
• Used RoboHelp 11.

Business Analyst

Confidential, Jericho, New York

Responsibilities:

• In first week, found manual process that could be automated.
• Interpreted business processes and examined draft policies and procedures for accuracy.
• Created and edited business processes and made them easy to follow.
• Provided business process flow diagrams.
• Tracked business process document development, including from customer representative authors.
• Maintained project status in Excel using Pivot Tables. Wrote in Word. Diagrammed in Visio.

Technical Writer Consultant

Confidential, New York, NY

Responsibilities:

• Wrote user guides and draft installation guide. Instructions were clear and easy to follow.
• Wrote draft System Description document (SDD). Described d Confidential base tables and Java shell scripts for running Java code for SQL based product.
• Used Word, Visio, and SnagIt.

Technical Writer Consultant

Confidential, Montvale, NJ

Responsibilities:

• Wrote software installation and configuration guide for Confidential in Agile software development environment.
• Conducted extensive interviews with system architects and developers.
• Learned network architecture, multilayered user authentication and authorization schema.
• Documented network structure in connection with site installation and configuration.
• Used Word, Excel, and Visio 2013.

Technical Writer Consultant

Confidential, New York, NY

Responsibilities:

• Updated, rebranded, and re-styled three online help systems in RoboHelp. Made major improvement in clarity.
• Documented compliance systems.

Senior Technical Writer

Confidential, Melville, NY

Responsibilities:

• Created Application Documentation that included system administrator manuals that supplied sample code, user guides, operations guides, and online wiki articles for cloud-based call center.
• In the company wiki, inserted project Knowledge Management documentation.
• Wrote manual for graphically based script writing software with sample code. Provided rules for use of particular scripts. Similar to API.
• Wrote user guide for large scale d Confidential warehouse.
• Edited bilingual localization files written in XML. Managed translation and localization projects.
• Exported help topics from Confluence in XML format for translators.
• Used SharePoint, Confluence and JIRA for document and software change management.
• Planned, managed, and executed simultaneous projects on time.
• Used MS Word, FrameMaker, RoboHelp, SnagIt, and Visio.