SUMMARY:

• Familiar using databases and spreadsheets to track documentation deliverable status.
• Have worked closely with programmers and engineers many times during my career.
• Have helped write several design specifications and functional specifications.
• Familiar with many output formats, including HTML, XML, CHM, EPUB, and PDF.
• Helped write and maintain a multi - file, multi-author Winhelp system for a complex software product.
• Helped devise a system whereby the files could be checked in and out of the UNIX-based code control system.
• Have helped two employers publish a suite of PDF documents on a CD-ROM.
• Confident managing co-workers and subordinates.
• Proven track record of hiring winners.
• Use recent research on typography and page layout to create high impact online help systems, documents, and learning aids.
• Reputation as the “go-to” editor for the Technical Publications groups that I have been part of.
• Have written many tutorials and modules, on a variety of subjects.

TECHNICAL SKILLS:

Microsoft Word, Microsoft Excel, FrameMaker (12.x, structured or unstructured), Salesforce.com, RoboHelp, Dreamweaver, Confluence, Jira, SharePoint, Visio, PowerPoint, Paint Shop Pro, Adobe Acrobat Pro, Microsoft Lync/Skype, Microsoft System Center (SCSM and SCOM), Microsoft Access, Vasont, Webworks Publisher 2003, Microsoft Project, Microsoft Outlook, Visual Basic scripting (basic), WordPerfect, Norton Utilities, WinZip, SnagIt, PV-WAVE, Bristol HyperHelp, Quadralay WebWorks, emacs, vi, xv, ftp, FORTRAN, C, C++, DITA, HTML, XML, CSS, Windows 2000/NT/XP/7

WORK EXPERIENCE:

Confidential, Greenwood Village, CO

Technical Writer

Responsibilities:

• Published many new topics on the company intranet; topics included provisioning customer equipment, configuring cable head-ends, troubleshooting problems with video delivery, and validating channel lineups in markets all over the United States.
• Wrote topics, including many procedures, about a Linux software engineering environment that supports sophisticated network orchestration and DOCSIS-compliant video delivery, including video-on-demand (VOD).
• Used primarily Confluence, Jira, Visio, and Microsoft Office.

Confidential, Louisville, CO

Technical Writer

Responsibilities:

• Helped update a large number of IFUs (Instructions for Use) to meet the existing standard.
• The change that is driving the updates is related to new regulations in the European Union market; the FDA has also implemented a few changes that apply to the US.
• Performed this work using structured FrameMaker 12.
• Helped maintain technical support content libraries on Salesforce.com. Uploaded files, added keywords (metadata), and removed stale content.

Confidential, Englewood, CO

Technical Writer

Responsibilities:

• Worked with the knowledge base: wrote articles, scrubbed existing articles, cleaned up styles, and suggested template improvements.
• The knowledge base resided inside an application named ServiceNow, which helps organizations with service delivery and service management (ITSM).
• Served as one of the administrators for the ServiceNow knowledge base.
• The knowledge base was used to support both the Nissan and the Infiniti branches of the business.
• SharePoint site administration and site development work.

Confidential, Louisville, CO

Technical Editor

Responsibilities:

• Helped authors write feature stories and journal articles about various subjects of interest to the cable industry.
• Helped finalize a suite of specifications on the subject of mobile headend architecture, or as Confidential.
• Helped write a document that described the PKI security that is used for DOCSIS 3.1 cable transmission, including Confidential ’ Authority (CA) program that members can subscribe to, if they wish.
• Wrote about the SSID setup for LTE wireless signal transmission.
• Converted numerous cable industry standards to the format required by the organization's house style.
• The organizations thus far are ETSI and SCTE.
• Worked on the IPCablecom 5-yr specification updates for SCTE. (IPCablecom is an important industry specification for VoIP soft clients.)

Confidential, Broomfield, CO

Senior Technical Writer

Responsibilities:

• Wrote a set of job aid documents for the Help Desk to use as they diagnose network problems at the branch offices.
• Wrote a Support Plan document that describes how MWH will support its new network.
• Wrote a feature story about the features of the new network that will be published on the corporate intranet.
• Edited the design document that was created by a third-party company—the company that designed the network for Confidential .

Confidential, Lakewood, CO

Technical Writer

Responsibilities:

• Conducted an audit of Confidential ’ current suite of policies.
• Confidential ’ recent purchases of hospitals in the Western US have created a hodgepodge of policies and procedures, some of which were in conflict with each other.
• Conducted a gap analysis of the effort required to bring Confidential ’ IT practices into compliance with ISO/IEC 27001, an information security management system standard.

Confidential, Denver, CO

Technical Writer

Responsibilities:

• Created/maintained the disaster recovery plan for the infrastructure and numerous IT systems that the hospital uses. Subjects included: storage systems (WAN, SAN, and LAN), VMWare, automatic failover between the two data centers, redundant power sources, network administration, virtual server management, server configuration (for “bare metal” restore), data archiving, storing and accessing data in the cloud, backup schedule (both full and incremental), protecting the patient medical record, enforcing encryption on the network, tracking employee access to various applications, VoIP administration, cabling, secure destruction of data, cabling standards for network and Telco equipment, and planning ahead for service interruptions caused by computer downtime.
• Wrote an administrator’s guide about integrating Vocera roaming badges with Cisco Unified Communication System (UCS). Many departments of the hospital used these badges for hands-free communication.
• Wrote a suite of wiki topics (for both Android and iOS) to help hospital employees use their mobile device—and the middleware installed on it—to read their email, sync their calendar and contacts, browse the Internet, and use their smart phone like a pager.
• Wrote numerous policies and procedures about hospital IT, including a suite of policies that helped Confidential become ITIL-compliant. Topics included change management, problem management, release management, and incident management.
• Created brochures that help new employees understand their responsibilities vis-à-vis computing equipment, mobile devices, and Protected Health Information (PHI).
• Created and updated multiple SOPs (Standard Operating Procedures), technical specifications, disaster preparation plans, and requirements documents.
• Created diagrams (primarily in Visio) showing the cabling, power boxes and UPSs, and arrangement of servers in the two data centers. The cabling was either: 1) below the raised floor of the data center, or 2) inside the individual server cabinets.
• Served as the site administrator (and primary contributor of content) for four different SharePoint sites on the Confidential intranet.
• Wrote an overview document of approx. 30 pages for each of the hospital’s “Top 50” applications. The information for these documents came from about 15 different sources.
• Wrote numerous wiki topics (about 40-45) that were used primarily by the Help Desk.

Confidential, Lakewood, CO

Senior Technical Writer

Responsibilities:

• Worked on several documents related to accounting, online banking, business processes, and financial services.
• As Manheim expanded its business operations into Canada, helped prepare various documents for translation into Canadian French.
• Wrote and edited content (web pages) for the Manheim intranet, which was implemented with SharePoint.

Confidential, Boulder, CO

Senior Technical Writer

Responsibilities:

• Confidential sells software that creates sophisticated 3D computer graphics for two primary industries: computer video gaming, and simulation of airplane avionics.
• Updated a User Guide and an online help system for a major new product release. Wrote single-sourced content that was used by both the printed User Guide and the online help system. Did this work with FrameMaker 7.2 and Quadralay WebWorks.

Confidential, Boulder, CO

Senior Technical Writer

Responsibilities:

• Confidential, a division of LSI Logic, is a manufacturer of RAID controllers and other equipment used by large-scale commercial storage suppliers.
• Helped convert a large quantity of legacy documentation from unstructured to structured FrameMaker, using XML and DITA.
• Created an online help system for a backup product for Exchange 2003.

Confidential, Boulder, CO

Senior Technical Writer

Responsibilities:

• Wrote product manuals, design and integration guides, and SCSI interface guides for sophisticated, high-end DLTtape and SDLTtape tape drives (storage/archival devices).
• Wrote a Production Guide to help other writers in the department understand the complex process of creating and publishing electronic documentation deliverables.
• Wrote a functional specification for the next generation SDLTtape tape drive.
• Designed and wrote several booklets to describe important internal initiatives.
• Implemented single-sourcing in the Technical Publications department.

Confidential, Louisville, CO

Senior Technical Writer

Responsibilities:

• Created the specification for the user interface of a portable, low cost blood oximeter.
• Used Microsoft Word for this contract.

Confidential, Boulder, CO

Documentation Manager

Responsibilities:

• Managed a group of six writers, including one person with a wide range of artistic and photography experience.
• Designed icons, buttons, photographs, and various forms of artwork for presentation on the corporate web site.
• Led the group as we updated a large set of "classic" software documentation, produced CBT (computer-based ), content for the web site, online help, and various pieces of Marketing collateral.
• Stayed abreast of a large set of Confidential companion products, including many that operate on PalmOS-based handheld devices, and others that use portable bar-code scanners to automate warehouse operations.
• Prepared project plans to help estimate the scope and duration of various documentation projects.

Confidential, Boulder, CO

Senior Technical Writer

Responsibilities:

• Wrote online help for several sophisticated software programs. Used RoboHelp and Microsoft Word to create the online help.
• Wrote a Quick Start Guide for an EDA (electronic design automation) software product.
• Worked collaboratively with writers in Poland (writers working for a third-party Confidential partner).

Confidential, Boulder, CO

Senior Technical Editor and Writer

Responsibilities:

• Wrote end-user documentation describing how to program with Confidential 's Portability Toolkit, a library of functions for writing applications with sophisticated graphical user interfaces. ( Confidential -developed applications can be run on Windows, Macintosh, OS/2, and UNIX systems.)
• Wrote several pieces of sales-oriented Marketing collateral.
• Helped Confidential start publishing their documentation on the World-Wide Web.
• Used Quadralay WebWorks to convert FrameMaker 4.0 and 5.0 files into HTML.
• Developed an online set that was to be shipped with the next release of Confidential Development Solution for C++.
• Edited the Quick Guides for two products: Confidential Development Solution for C and Confidential Development Solution for C++.
• Helped develop a strategy for publishing all Confidential documentation files on a CD-ROM, and for updating them 2-4 times per year, either on additional CD-ROMs, or via Confidential 's FTP site.