Senior Technical Writer Resume

SUMMARY

Versatile project leader and expert writer for technical projects at major corporations and small companies. Effective as a sole writer, as well as a team member. Successful documentation manager/writer, project leader/writer, and independent consultant.

TECHNICAL SKILLS

Content Development: Madcap Flare, xMetal, DITA, SDL LiveContent, Visual Studio, VMware, WebWorks (Javahelp,WebHelp, and AutoMap), RoboHelp Office, FrameMaker, ePublisher, Adobe Acrobat and Illustrator,Visio, PDF, XML, Dreamweaver, Camtasia, ScreenCam, Microsoft Word and PowerPoint, SharePoint,PaintShop, Photoshop, Illustrator, HiJaak, SnagIt

Source Control: CVS, WebCVS, VSS, SourceOffSite

Manufacturing: Attache, InforEAM, TrackWise, RQM, PDM Windchill, LiveLink

PROFESSIONAL EXPERIENCE

Senior Technical Writer

Confidential

Responsibilities:

Working with Confidential Engineering, Operations, and Quality Assurance Groups, created new Standard Operating Procedures (SOP) for a state - of-the-art cell culture manufacturing suite.
Procedure development required in-depth focus, specifically on SUB-to-SUB Transfer, Transfer Panel, and Harvest Tank operations.
Created Visio diagrams to represent the operation tasks.

Confidential

Senior Technical Writer

Responsibilities:

Primarily responsible for the Empower and Waters Database Manager documentation.
Empower is produced in an Agile development environment and localized into eight languages.
The documentation tools are Madcap Flare and Visual Source Safe.

Confidential

Senior Technical Writer

Responsibilities:

Provided documentation support for a major facility renovation project including new, state-of-the-art equipment, systems, and areas for the upstream manufacturing of Cerezyme® at the Allston Facility.
Also, supported the first implementation of an electronic preventive maintenance system at Genzyme, using the InforEAM asset management system.
Documentation included job plans, existing maintenance reviews, and standard operating procedures.

Confidential

Senior Technical Writer

Responsibilities:

Supported validation documentation activities during the migration of the BSC SAP R/3 environment from Sun to IBM systems. Also, supported validation activities during the upgrade from SAP R/3 to SAP ECC 6 for servers and over 100 interfacing applications.
Documentation included requirements, system design, risk analysis, trace matrices, system integration, specified and executed test plans, installation qualifications, etc.

Confidential

Senior Technical Writer

Responsibilities:

Wrote design, configuration, installation, and procedure documentation for BSC’s Global Complaint System. GCS tracks and files product complaints with the FDA automatically.
It is an implementation of the TrackWise quality management application based on an Oracle/SQL database.
Responsible for the 2100-entry Master Trace document for GCS.
Edited test plan and result documents and was responsible for routing through a Windchill document control system.

Confidential

Senior Technical Writer

Responsibilities:

Created custom format in a graphic style and wrote corporate policies and procedures for troubleshooting content streaming services. Established network troubleshooting policies and procedures for WMS, Real, QuickTime, and Flash on-demand and live streaming services.
Conducted procedure usability testing with service engineers. Wrote API documentation for the Global Network Visualization product, GNET and the U.S. DoD GCDS Portal.

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