Communication Management, Owner, and President Resume

SUMMARY:

Versatile writer with a comprehensive background in all forms of communication. Experienced in technical and business writing, generating creative content, and successfully developing innovative communication strategies. Authored numerous articles, newsletters, press releases, and other work for publication, in print, and online. More than 10 years of military Journalism and Mass Communication experience, combined with 7+ years in Broadcast Media, Nonprofit, and Corporate Communication.

EXPERTISE AREA:

Technical Writing, Grant Writing, Journalism, Academic WritingBusiness Writing, Copywriting

TECHNICAL SKILLS:

Software: MS Access, Excel, Outlook, PowerPoint, Project, Publisher SharePoint, Visio, Word, WorksSkype for Business; Adobe Creative Suite; G Suite

Operating Systems: Mac/Microsoft Windows (95, 98, XP, Vista), Windows 8, Windows 10

EMPLOYMENT HISTORY:

Communication Management, Owner, and President

Confidential

Responsibilities:

Provide a wide range of writing services to various clients, businesses, publications, and websites, including: business and technical writing, grant writing, transcription, resumes and cover letters, copywriting and web content, press releases, community newsletters, proofreading and editing, communication management, and presentations.

EEO Investigator

Confidential

Responsibilities:

Perform investigations of discrimination and harassment complaints under the Equal Employment Opportunity Commission (EEOC); obtain evidentiary documents, conduct interviews, secure testimony affidavits, and write extensive narrative report of investigative summary

Technical Writer

Confidential

Responsibilities:

Contracted to write, restructure, and format the Project Management Office procedural manual for client’s Project Managers and Field Technicians, a key requirement to streamline training and workflow processes in their acquisition of another company.
Interviewed and shadowed subject matter experts (SME), collected technical data and process details, to create user guides, process documentation, procedural manuals, and reference guides. Documents included graphics, reports, flow charts, and diagrams.

Communications Analyst

Confidential

Responsibilities:

Public relations management; wrote strategic communication products for engineering and ship building divisions, declassified content for public distribution; developed media relations and internal communications strategy; creative design, technical writing, and research contributor to all print and digital media.

Certified Veterans Service Representative

Confidential

Responsibilities:

Developed several technical training manuals, providing detailed standard operating procedures and instructions for performing the various work functions within the scope of multiple positions. Included screen shots, flow charts, and diagrams. Resulted in increased productivity within a cross - functional environment, allowing for coverage in the event of absence or work overflow, and have since been adopted throughout the Regional Office.
Reformatted style and language in VA-to-veteran correspondence; facilitated training in federal resume writing practices and navigating the federal job application process.

Marketing Director

Confidential

Responsibilities:

Designed multimedia materials, web content, billboard advertisements, and vehicle artwork; produced and published station newsletters, wrote press releases, and local news/upcoming events; created graphics and developed visual themes and branding products for informational brochures.

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