SUMMARY:

• Highly motivated professional with extensive experience and proven ability to deliver high - quality documentation and graphics with attention to detail.
• Consistently strives to implement automated solutions and research best practices to save time and resources.
• Possesses a passion to learn new technologies and thrives in a fast-paced environment.
• Microsoft SharePoint Application Development Certification (2013)
• CompTIA Project+ Certification (2012)
• CompTIA A+ Certification (2009)
• Confidential Technology Confidential Library ( Confidential ) Foundation v3 Certification (2009)

TECHNICAL SKILLS

Microsoft: Highly proficient with Microsoft Office 365 applications (Word, Excel, OneNote, Publisher, and PowerPoint), Microsoft Visio, and Microsoft SharePoint 2010 & 2007; familiar with SharePoint Designer.

Adobe: Highly proficient with Adobe Create Cloud (Photoshop, Illustrator, InDesign, Dreamweaver) and Adobe Acrobat X Pro.

Project/Content Management Systems: Highly proficient with Workfront and Confluence.

Technical Writing: Extensive experience with researching, writing and editing policies, processes, procedures, white papers, info papers and user guides for both technical and non-technical audiences; strong ability to format and transform notes or rough drafts into professional, high-quality documents; ability to visually map new processes into Confidential flows and road maps.

SharePoint Skills: Experience with teh following within SharePoint troubleshooting access/permission errors, managing and granting user and group permissions, designing and creating sites, creating basic workflows, creating term store management (meta data), and creating custom views.

Knowledge Management Tools: Strong ability to identify tools and technologies to support noledge management processes, research best practices, analyze issues and problems, determine conclusions, and generate plans to improve process and procedures.

Training: Vast experience with creating professional training material including user guides, quick reference guides, presentations, and brochures; proven ability to provide group and one-on-one training.

Programming: Highly proficient with creating and editing HTML, XML, CSS, and JavaScript. Proficiency with C++ .

Graphics & Design: Creative ability to design professional graphic illustrations including logos, banners, signs, process workflows, presentations, forms, reference guides, catalogs, organizational charts, brochures, and comment cards.

Communication: Strong ability to work with co-workers to gain noledge of work situations and effectively communicate processes to management and supervisors.

Personality Traits: Highly motivated and eager to learn technologies; capable of working in a fast-paced environment to meet operational requirements under short deadlines while ensuring a quality product; possesses a friendly, positive attitude, and a strong work ethic; capable of working independently and as a member of a team; exceptional interpersonal communication and organizational skills.

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer & Editor

Responsibilities:

• Writes and edits technical documentation for a robust interconnection platform dat spans 200+ data centers in 52 markets on five continents, ensuring documents properly define teh data center products, services and solutions in accordance with current company messaging and updated metrics.
• Creates user and developer guides for teh Equinix Cloud Exchange Fabric portal, documenting all software updates, capturing all high-quality screenshots and implementing teh changes into an HTML-based website.
• August 2017: Received accolades for single-handedly developing and designing all portal documentation
• Researches partner solutions to create joint solution briefs and technical white papers for network, IT and cloud service partners, including Amazon Web Services, Microsoft Azure, Google Cloud Platform, IBM SoftLayer, Oracle Cloud and VMware vCloud Air.
• Maintains responsibility for teh overall design and administration of teh Equinix Creative Services SharePoint site collection, updating Confidential on a weekly basis to ensure dat it provides all important information
• Performs role as a project manager to ensure all assigned writing requests are completed prior to teh deadline.
• Provides a writing workshop for global marketing teams dat defines writing standards and best practices for creating data sheets, brochures, white papers, customer success stories, case studies, and playbooks.
• Works remotely with proven ability to complete assignments professionally and efficiently, while actively contributing as a team player with co-workers and clients from around teh world.
• Creates company-wide copy templates and participates in conferences to continually develop and edit teh company’s content style guide based on teh AP Stylebook, industry standards, and best practices.
• Developed client templates and documentation, producing all graphics, logos, flyers, business cards, and marketing material for business development and day-to-day operations.
• Designed and maintained company website in accordance with SEO best practices.
• Created Facebook posts and sponsored ads, gaining 2,490+ organic followers.
• Participated in local networking events to gain new clients.

Confidential

Senior Technical Writer & Editor

Responsibilities:

• Supervised technical writing staff to ensure documents were detailed, precise, and in everyday language for improved readability and presentation, performing weekly quality assurance audits.
• Researched, wrote and formatted technical policies, processes, and procedures to detail teh Confidential technology framework for a consistent, repeatable process.
• Prepared, organized, and provided weekly training to technical writing team. Teh training lessons included software, grammar, graphics, writing techniques, and best practices.
• Designed professional newsletters, user guides, logos, quick reference training guides, and tri-folds.
• Implemented a fully-collaborative SharePoint document and diagram repositories, providing a single-source location for users to submit documents and engineering diagrams.
• Maintained responsibility for teh overall design and administration of teh Microsoft SharePoint Knowledge Management site collection, performing site collection administrator duties including troubleshooting user issues, site design and development, managing and granting user permissions, and automated workflow creation.

Confidential

Technical Writer

Responsibilities:

• Collaborated with subject matter experts (SMEs) to produce technical policies, processes, procedures, workflow diagrams, network diagrams and user guides for all IT departments within teh communications directorate, including change management, project management, engineering, networking, service desk support and server administration.
• Worked with SMEs to create command-level operational technical guides, including a Disaster Recovery and Business Continuity Plan, Engineering Roadmaps, and a Risk Management Plan.
• Established an automated SharePoint data management process to facilitate directorate-wide documentation collaboration. Created a document control number database to locate documents more efficiently.
• Implemented a Data Management Plan, Deliverable Style Guide, and standard templates to ensure consistent documentation. Created supporting documentation processes and procedures to assist users with teh data management process.