Profile

• More than 12 years successful experience in customer service and support with recognized strengths in account maintenance, problem solving and troubleshooting, sales staff support and planning/ implementing proactive procedures and systems to avoid problems.
• Possess solid computer skills and hardware assembly.
• Expert using both IBM and Mac systems platforms,
• Active Directory
• Windows XP, Vista, 7, and 8.
• Windows Server 2003 and 2008
• Microsoft Office 03, 10, 13
• Lotus 1-2-3
• Mac OS X Leopard
• A Team player, acknowledged as Total Quality Customer Service Professional.
• Develop, Plan, conduct audits, variance analyses, process payroll, payroll tax reports, filings, and maintain/update accurate inventories.
• A guru with hand held devices and wireless devices such as
• PDA, Cellular devices
• Laptop repair and programming, and troubleshooting.
• More than 10 years experience in CCTV and surveillance installation
• More than 15 years experience in Computer Assembly, programming and restoration.
• 5 years in field technical administrations.
• Above all else a leader, willing to stand up to the hard issues, take responsibility and resolve any and all issues placed before me.

Confidential

ConAgra Foods

• Developed Company informational archive systems at ConAgra Foods Inc.
• Created Company Power Point Presentations for training at ConAgra Foods Inc for new floor production machinery operations.
• Created an independent network for floor supervisors and set the new standard for end of shift report entries at ConAgra Foods.
• Brought ConAgra/Garner up to Corporate Policy requirement allowing an excellent walk through and a 4 million dollar Company Plant Allowance.
• Lead Person and Assistant Supervisor, managing 105-115 employees at ConAgra Foods Inc.
• Designed a system implemented now at ConAgra foods Inc. for inventory.

Centurylink Communications

• Tested Software for inbound Data Entry at Centurylink Communications.
• Created an SOP for Data techs at Centurylink for the new PSK5001z Modem
• 1 of 20 employees selected to take on the task of working Voice Repair and Data Support
• At the same time as a Dual Trained employee, averaging 80 130 calls daily.

United States Marine Corps

• Attached to the 1st Marine Infantry Charlie Company 1/1
• 2 tours in Fallujah, Iraq and 1 tour Camp Leatherneck, Afghanistan
• Obtained a Confidential Security Clearance for counter terrorism effort while deployed.

About me

• Graduated High School at the age of 15 and attended U.N.C. Chapel Hill for 2 years prior to joining the US Marine Corps at the age of 17.
• In 1995, while going to Greenwood Middle School, scored 3 out of thousands of middle school children tested for the Computer Analogy test in NC
• A jack of all trades, about 70 of an average day is spent on a computer. Has been that way since I was 8 years old. Model: I get better with time.

Employment

Confidential

Work at home WAH Voice Tech Support and DSL Data Tech

• As a VHD my duties consist of troubleshooting landline connection issues, Data IP connection issues or dispatching a field technician in the event of residential outages.
• My work environment consist at my home in my office, with the switch software and network connections via Cisco Citrix-plug in, allowing me to link with Voice Tech Lead support and or Supervisors for additional support.
• Independent IT.
• Customer Service
• My duties as a Data Tech consist of troubleshooting DSLAM and Redback Ports. Verbally conveying troubleshooting methods, I would instruct a customer to common resolutions used to correct internet connectivity errors or problems. If necessary, transfer the customer for additional support but not before exhausting any and all commonly used TCP/IP processes.
• Using Webpro, an internal port monitoring interface software, our goal as Data Techs would be to monitor all Attenuations and port stats. Modify where necessary.

Confidential

Recruit Staff Assistant and Network monitor

• Assist Supervisors in monitoring temporary staff employees.
• Data Entry of temporary employment records, book keeping and filing of documentation.
• Local office network IT. Windows System Administrator, mostly backing up files using Windows Server 2003 for network and internal files. The go to when any IT work was needed.
• Apply Active Directory for net mapping drives, printer and server connections for remote recruiters throughout Wake County for independent clients under our umbrella. Though Novell was not a standard process for Resource, I also have light experience.
• Using Linux platform, I would train new manufacture recruits for their machine operations before they even got to the plant, following with assessments.
• Processed Payroll weekly via Excel and BridgeIT.
• Assist in Hire / Termination of employees.

Confidential

Lead Person, Trainer, Writer and Editor, and Operator.

• As a Lead Person I worked the morning 12 hour shift and monitored floor production for the plant Packing Dept. of 105 115 employees at any time.
• As a Trainer I worked swing shift training and testing operators for floor production and the machinery. This was done for every department in the plant.
• As a writer I would research all pre-existing floor production machines as well as new machines. I would write a SOP and Power Point Presentation to train, use Excel for machine audits and use MS Word for assessment and assessment keys. These duties include reading architect and engineer schematics, manuals and PDF's and translating the information to be trained to our plant employees.
• As a Plant Assistant IT. Working off the Windows XP Platform, my duties would consist of troubleshooting any and all Microsoft Windows problems. Problems could range from no intranet connections to direct Hardware issues. During the renovation phase when ConAgra was under construction, when the new machines were being placed, I worked hand and hand with the engineers to calibrate 80 of them to ensure correct timing. This was done off a Linux or Windows XP platform. Not only did we calibrate the machines we also had to send them back to an internal server that would monitor the information, from there place the information back into the Company internal network using Active Directory. Thus allowing for annual reports throughout the many plants ConAgra owns.

Confidential

Marine Corps Intel

• Infantry operations as ordered
• Gathering of encrypted information via docking devices, in regards of anti-terrorism efforts.
• Created a mobile network to enable field communications and Scout Reconnaissance operative activity.
• Field IT. Completed Technical Task where necessary. Classified as a matter of National Security.