Technical Writer Resume

SUMMARY:

Over twenty years’ experience as a technical writer and business analyst for financial, insurance, health care, education, entertainment, government, manufacturing, utility and other companies.
Exceptional communications skills, working with both business and IT management and with development staff at all levels.
Able to translate and simplify technical information for business users.
Advanced general editing skills; quick in - depth research; strong analytical / problem solving abilities.
Copywriting and editing expertise.
Knowledge of medical terminology, insurance and HIPAA policy. Good graphics and web content/UI “look/feel” skills.
Procedures: Regulatory, Operational, Business
Application documentation
Business / System requirements/analysis
Application user interface/ GUI and navigation
Corporate Communications / Newsletters
User guides / Quick reference cards / Training material
Web content and graphics

TECHNICAL SKILLS:

Technical Tools: Windows/Mac: MS: Word, PowerPoint, Excel, Visio,Dynamics, Service Now, Access, Outlook, Lotus Notes SharePoint, SourceSafe, ClearCase, DropBox, Vignette,TWiki, Adobe: Acrobat, PhotoShop, RoboHelp, PDF; DocToHelp, PaintShopPro, Snag It, WebEx, Confluence

EXPERIENCE:

Confidential

Technical Writer

Responsibilities:

Operations and Support Procedures for Mobility and Desktop Applications Team

Confidential

Writer/Coordinator

Responsibilities:

Conceptual Engineering Reports: edits, revisions, formatting
Design Proposals and Contracts / Communications
Client (Amtrak) Presentation Material
Internal Team Meeting Notes/Agenda

Confidential, NYC

Technical Writer/ Document Manager

Responsibilities:

Developed Quick guides, PowerPoint presentations, training materials, quick reference guides for end users.
Managed SharePoint database of requirements files for user groups throughout Gov’t Services.
Created documents for entire SDLC from GinnieMae Task Orders through testing and training

Confidential

Technical Writer/Analyst

Responsibilities:

Developed Confluence site content edits for upcoming Wiki release and migration.
Created training guide / run book forWMG/HCL implementation of ServiceNow (Global Help Desk service request application).
Wrote/edited Confidential Dev Portal Front End Library (GitHub/TWiki) tutorials (components and standards) for Java developers.

Confidential

Writer / Analyst

Responsibilities:

Reviewed/analyzed /updated wrote procedures toward full global regulatory compliance; for internal/external audits.
Organized Corporate Trust docs to sync with policies/standards (for migration - file sharing from Lotus Notes to SharePoint).

Confidential

Procedures Writer/Business Analyst

Responsibilities:

Developed and standardized procedures for client on-boarding following regularity guidelines in preparation for launch of Bank’s new Client Due Diligence (CDD) automated on-boarding system.
Researched, wrote, formatted procedures for client on-boarding based on global regulatory policies and procedures.

Confidential

Writer / Analyst

Responsibilities:

Analyzed policy/wrote standardized accounting procedures (Accounts Receivable, Investments, GL),
Edited/analyzed/tested PB’s MS Dynamics for expanded functionality across firm units globally and developed training guide.
Coordinator/Communications Liason for IT Infrastructure Applications and SDLC IT Application Process “MAP”.
Managed/co-chaired formal weekly concept reviews/ technical design reviews for application and product dev’t. approval (for senior GWM technical mgt. ) representing: Security; Architecture; Network Frameworks; Oracle; JAVA; mobile apps; Help Desk, etc..
Process - end to end SDLC - tied to PMO requirements development approval.
Business Analyst/Project Coordinator: SharePoint migration from Notes for project deployment. Updated file sharing database.
Helped app dev teams through MAP process; developed/organized “DevPortal” TWiki for training app dev teams.
Pre-migration analysis, planning and testing and training, (UI/wireframes/web design and infrastructure/navigation).
Responsible for administration/maintenance of SharePoint communications portal for KCC participants.

Confidential

Technical Analyst

Responsibilities:

Wrote quick guides for ACCESS client/users (online application for financial transactions (ACH, Wire, Balance Transfers, etc.).
Developed online help for end users with RoboHelp.

Confidential

Corporate Communmications Writer

Responsibilities:

Wrote/edited all portal content; news across dept.’s. nationwide.
Maintained / updated portal graphics, content files.
Served as coordinator for ITG portal during migration to SharePoint
Wrote web content for various departments and created/updated portal procedures for use by all ITG staff.
Coordinated writing of unified business/system requirements, standardized templates & processes for Confidential .
Wrote functional and business requirements for Medical/Dental and Life products.
Created training materials for new online app used by national sales to update client information/open new accounts.

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