SUMMARY

• Highly skilled Technical Writer with experience in all aspects of technical writing, working in corporate, small, and independent settings
• Versatile and dynamic, with extensive combination of both hardware and software writing for all types of documents
• Responsible for planning, designing, and creating all product documentation in multiple formats; print and digital
• Create illustrations and graphics using variety of tools
• Produce multi - platform single source documentation
• Skilled in wide range of software tools; SharePoint, Dynamics AX, Microsoft Office Suite, Access, Excel, PowerPoint, Visio, Outlook Adobe Professional, Adobe Captivate, FrameMaker, RoboHelp, Adobe Photoshop, HTML/XML Editors, Source Safe, Solidworks
• Software knowledge including HTML, Visual Basic, SQL, XML, C++, Server software, networking protocols and security, Oracle, Oracle Clinical
• Quickly learn new software tools
• Work closely with engineers in a controlled environment
• Work closely with software developers in an SDLC environment
• Work with marketing in developing product materials
• Test software usability, functionality, and report bugs
• Leadership experience
• Excellent interpersonal and research skills
• Well organized and always able to meet deadlines
• Write service documents, user documents, test documents, training documents, on-line help, web help, procedures, specifications, proposals, validation plans, marketing materials, white papers

PROFESSIONAL EXPERIENCE

Confidential, St., Brockton, MA

Documentation Specialist

Responsibilities:

• Created test plans and scripts using Microsoft Test Manager
• Set up corporate Business Process Wiki Home Page on SharePoint
• Created Business Process Wiki Pages, detailing business software processes for system analysts and software developers
• Worked on Dynamics AX ERP system in Agile environment
• Created internal User Documentation including, Guides, Tutorials, Job Aids, Flow Charts
• Designed document template for User Documents in FrameMaker 12
• Involved with new software as it was being developed
• Determined documentation requirements
• Created training video

Confidential, Wilmington, MA

Contract Technical Writer

Responsibilities:

• Designed document template for Industrial Laser in Word 2013
• Created Safety illustrations
• Developed outline for User Guide
• Created User Guide, Maintenance Manual and Repair Manual for Autonomous Underwater Vehicle in FrameMaker 12
• Updated User Software Manuals
• Created Web training using Adobe Captivate
• Updated all corporate document templates
• Created technical document template for FrameMaker documents
• Interview customers to help them determine their postal needs and best options
• Use a POS system to input mailing data, determine mailing costs and generate financial reports at day’s end
• Knowledge of federal postal regulations
• Dispatch and circulate mail

Confidential

Attempted to start my own business

Responsibilities:

• Created Business and Marketing Plans, Cost Analysis, Profit and Loss projections
• Researched business sites
• Designed floor plans and layouts
• Determined legal requirements
• Incorporated business
• Acquired domain name
• Executed, updated and created software validation test scripts
• Created new or modified existing system validation test scripts and user acceptance test (UAT) scripts for applications (i.e. Oracle Clinical, Oracle Clinical RDC Onsite, Extraview, Oracle Clinical Discoverer, Integrated Review) in accordance with sponsor testing and validation protocols
• Worked with clients to ensure all key business processes or systems were covered by the scripts
• Trained in all HIPAA requirements
• All document revisions controlled through Source Safe
• Used TOAD SQL - relational database administration tool
• Executed testing according to projects test plan and schedule
• Applied software test methodology during implementation/execution of scripts
• Interacted and effectively communicated with project teams on technical and non-technical terms to determine test requirements and acceptance criteria.

Confidential, Avon, MA

Technical Writer

Responsibilities:

• Created all user documentation for company’s “Smart” Product line; Quick Start Guides, Hardware and Software Instruction Manuals, Marketing Brochures, On-Line Help, Specification Guides
• Assembled Valves and Controllers for product documentation usage
• Interviewed engineers and manufacturing personnel
• Controlled document revisions using Source Safe
• Created On-Line Help projects in both RoboHelp (.hpj) format and in HTML
• Worked with Marketing in creating brochures, Software Guides, Installation Guides
• Revised all documentation as needed in controlled environment using Bug Collector software
• Resolved documentation print issues
• Completed PC based B-Scan User’s Guide; instrument consists of software and probe to detect ophthalmologic defects
• Designed, planned, and created User's Guide for GUI based, menu driven, ultrasonographic
• A-Scan (used in opthalmics) - Instructor for sonographers rated guide best ever seen on subject
• Completed major updates due to software revisions
• Dealt with all print production issues
• Designed, planned, and created User's, Administrator's, and Troubleshooting Guides for an NT® based, Real Time Monitor, Filtration System (manuals included hardware and software operation)
• Created on-line, indexed, hyper-linked version of User's and Administrator's Guide
• Acquired all screen captures
• Edited photos with Photoshop

Confidential, Weymouth, MA

Oct. 2001Documentation Specialist

Responsibilities:

• Used products and provided usability feedback to developers
• Tested software and provided test results to software developers using bug tracking system
• Designed document templates for print and online versions
• Created and implemented revision control system using Source Safe
• Trained new users in product usage
• Trained peers in software tools such as Adobe FrameMaker, Acrobat and Illustrator
• Helped design and implement company’s web site
• Assumed leadership role in SDLC implementation
• Managed project staff meetings
• Created PDF forms for use in company's time tracking and bug reporting system
• Wrote customer proposals, functional specs, user requirements and system overviews
• Integral in company's ISO certification and 21 CFR Part 11 compliance development plans

Confidential, Norwell, MA

Technical Writer

Responsibilities:

• Designed, planned, and created all product documentation for company's software controlled, ultrasonically powered, diagnostic and surgical equipment
• User Guides, Service Manuals, Product Bulletins, Troubleshooting Guides
• Interfaced with design, software and mechanical engineers, and quality control specialists
• Interviewed engineers, collected and researched information
• Participated in Product Planning
• Involved in FDA Submissions
• Developed internal, on-line documentation system using Adobe Acrobat, creating PDF files with hypertext links
• Shot and edited photographs for manuals using a digital camera and Adobe Photoshop
• Performed software validation
• Created graphics for manuals
• Responsible for manual production; worked with print and graphic vendors
• Responsible for manual translations

Confidential, Boston, MA

Technical Writer

Responsibilities:

• Interfaced with design, mechanical, and software engineers
• Interviewed engineers, collected and researched information
• Wrote and produced Installation and Service manuals for automatic test equipment
• Helped design Teradyne’s on-line documentation system
• Created document templates, work procedures, and developed documentation standards
• Acted as lead writer, editor, and documentation controller for the department
• Created and implemented documentation revision control system
• Involved in Division ISO certification
• Lead several Quality Improvement Teams
• Created graphics for manuals
• Prepared manuals for print
• Used multiple computer platforms