TECHNICAL SKILLS:

Skills/Tools Used: Adobe FrameMaker, Acrobat, Photoshop, InDesign aka PageMaker, Illustrator, RoboHelp, GoLive, Flare, jEdit, MS SQL Server, Oracle EBS, Camtasia, AutoCAD, FreeHand, DreamWeaver, MicroGraphix Designer, QuarkXPress, PaintShop Pro, Flash, HP OpenView, MS SourceSafe, Sharepoint, ClearCase, Caliber, Microsoft Office products, including MS Word, Visio, Access, Excel, Power Point and Publisher as well as various spreadsheets & accounting software. IBM’s Advanced Server/400 OS/400, working knowledge of XML & HTML.

PROFESSIONAL EXPERIENCE:

Confidential, Keene, New Hampshire

Technical Writer/Graphic Artist & Illustrator/Electronics Technician/Draftsman

Responsibilities:

• Create & revise Service Manuals, User Guides, Standard Operating Procedures (SOPs) & other technical documentation & graphic art for a variety of small, mid - sized & corporate entities.
• Create & revise digital & manual artwork & illustrations for technical communication
• Create & revise digital photographic illustrations for various user guides
• Create digital & manual art work to illustrate marketing materials & sales graphics
• Revise & update Confidential Design web pages
• Revise & update electronic schematics
• Create & revise web pages
• Create marketing copy

Confidential, Agawam, Massachusetts

Security Technical Writer/Graphic Artist & Illustrator

Responsibilities:

• revised Information Security Policies, technical user documentation & graphic art for a variety of financial institutions revised annual corporate plan & annual reports for the board of directors
• Security alerts & art work to illustrate marketing materials & sales graphics for web pages
• The bimonthly Information Security Newsletter

Confidential, Royalston, Massachusetts

Technical Writer/Graphic Artist & Illustrator/Web Designer

Responsibilities:

• Create & revise technical user manuals, data sheets, application notes, online & microprocessor-embedded help, graphical user interface software help, product brochures & graphic art for a variety of customers
• Web designer for various websites using jEdit software as well as coding with HTML & Javascript
• Create art work to illustrate user guides, OLED switches, sales graphics & for various web pages
• Create & revised API documentation for various firms
• Creation of web-based training & help using jEdit, Dynamic HTML, RoboHelp & Flare
• Develop templates & style sheets in FrameMaker, InDesign & MS Word.
• Produce marketing & sales materials that are used internationally
• Create Flare & RoboHelp files & instructions for various products
• Update & maintain product white papers & brochures
• Create video for customers & employees that presented procedures for various products
• Create & revised SOP & policy documentation for various firms
• Test hardware & software products while documenting functionality
• Design artwork & illustrations for product line marketing & sales teams
• Create high-resolution, digital product photography for marketing material, user guides, data sheets, etc.

Confidential, Needham, Massachusetts

Science, Marketing & Technical Writer / Graphic Artist & Illustrator / Web Designer

Responsibilities:

• Created, edited & revised various articles & white papers concerning scientific & medical research topics
• Researched & revised API documentation & design specifications
• Created & revised policy documentation for various firms.
• Web designer for various websites, creating web pages & splash pages, including the design of layout & artwork
• Creation of web-based training & help using jEdit, Dynamic HTML, RoboHelp & Flare
• Developed templates & style sheets in FrameMaker, InDesign & MS Word.
• Produced marketing & sales materials that are used nationally
• Created Flare & RoboHelp files & instructions for various products
• Updated & maintained product white papers & brochures
• Created video & photography for customers & employees that presented procedures for various products
• Tested hardware & software products while documenting functionality
• Designed artwork & illustrations for websites, research papers, product lines & sales teams

Confidential, Littleton, Massachusetts

Technical Writer & Webmaster/Graphic Artist & Illustrator

Responsibilities:

• Created & revised technical user manuals, data sheets, application notes, online & microprocessor-embedded help, graphical user interface software help, product brochures & graphic art for a line of network access & broadcast multiplexing (telecom.) products
• Creation of web-based training & help using Dynamic HTML, RoboHelp & Flare
• Created & revised Confidential specifications & policy documentation
• Developed templates & style sheets in FrameMaker
• Produced marketing & sales materials that are used internationally
• Updated & maintained master price & product number lists for division
• Tested hardware & software products while documenting functionality
• Designed illustrations & graphic artwork for product line marketing & sales team
• Designed artwork & illustrations for product line marketing & sales teams
• Created high-resolution, digital product photography for marketing material, user guides, data sheets, etc.

Confidential, Maynard, Massachusetts

Technical Writer & Trainer

Responsibilities:

• Java software products were developed to allow billing mediation & provisioning of subscribers for the target telecommunication industries.
• Created training using HTML, FrameMaker & MSWord that include detailed instructions on how to use & install software products
• Created & revised Confidential policy documentation
• Developed release notes for new software products
• Researched & created XML & dynamic HTML documentation using webWorks Publisher

Confidential, Boston, Massachusetts

Technical Writer, Graphic Artist, Webmaster & Trainer

Responsibilities:

• Developed templates & style sheets in PageMaker (Adobe InDesign)
• Creation of web-based training & help using HTML
• Created & revised policy documentation & specifications for Confidential
• Produced marketing & sales materials that are used nationally
• Created Help files & instructions for FRS & eFRS for the website’s Sales Toolkit. These files allow the sales staff to find help on a particular subject by topic
• Created video that help to train sales staff & clients on the use of the FRS product

Confidential, Wilmington, Massachusetts

Technical Writer/QA Tester/Graphic Artist & Illustrator

Responsibilities:

• Created user guides that included instructions on how to use Confidential ’ business application using MS Word & RoboHelp
• Responsible for the creation of context-sensitive online help using the IBM AS/400 operating system markup language
• Created & revised policy documentation & specifications for Confidential
• Produced marketing & sales materials including illustrations using MS Publisher & Word

Confidential

Weapons Electronics Technician

Responsibilities:

• Self-employed contractor responsible for field investigation & formal reporting of groundwater & soil sampling for landfill closures, above & underground storage tank removal, commercial regulatory land management & conservation analysis.

Confidential, Blacksburg, VA

Laboratory Technician

Responsibilities:

• Compiled & analyzed soil, watershed & topographical data using computer aided drafting, mapping & design systems to advocate “no till” practices
• Responsible for the administration of a wide variety of testing methodologies along with the chemical & physical analysis of soil & water samples.
• Applicant also repaired & maintained lab equipment including Autoanalizers & Chromatographic devices
• Responsible for the design & development of construction proposals including: architectural, site, landscape, topographical, regulatory & mechanical documentation
• Served as assistant to the Director of Engineering & Site Development