HARDWARE / SOFTWARE EXPOSURE:

Apple (PC): Personal Computers (PC) | Networks (Cisco and SUN)

Windows: WIN3.1 through WIN10

Adobe: Acrobat | Dreamweaver | Flash (Animate) | FrameMaker | Illustrator | PhotoShop | Robohelp

Microsoft: Office Pro 2007/ 2010 Access Excel PowerPoint Visio Word | SharePoint Designer/ Server 2007/ 2010

Corel (Graphic Design Tools): CorelDraw X4 | CorelPaint X4 | Paint Shop Pro/ Photo X2

Languages: Read and some code writing Angular | Bootstrap | CSS1 - CSS3 | HTML-HTML5 | Java | JavaScript | jQuery | Python | XML

WORK EXPERIENCE:

Confidential, Nashville, TN

Senior Technical Writer/ Editor

Responsibilities:

• Teamed with curriculum developers to convert their OSHA - based hardcopy training courses to an online Web-based training environment.
• Developed instructional content by writing enhanced pop-up feedback ‘dialog’ presented to students completing a set of 110+ Post-Tests.
• With a short turnaround time, maintained high attention to detail and strong grammar to sequence and remediate feedback deliverables.

Confidential, Sunnyvale, CA

Senior Technical Writer/ Editor

Responsibilities:

• Developed training materials and content for a Junos Automation Python software training program.
• As a requirement to support this new training program, completed a Python software basic programming training course.
• Created customer-facing technical system documents for Confidential Switching and Router hardware engineering groups.

Confidential, Chandler, AZ

Senior Technical Writer/ Editor

Responsibilities:

• Facilitated technical document review meetings to present content to geographically disbursed technical and non-technical team members.
• Created databases, document repositories, instructions, presentations, SharePoint content, and front end group websites.

Confidential, Chandler, AZ

Instructional Systems Designer, Wiki Space Developer

Responsibilities:

• Working remotely, designed and hand-coded a Wiki Space Intranet presence in Atlassian Confluence Wiki software.
• Used UI/UX/Web/Wiki content coding skills to develop a ‘User Experience’ for HFE group and internal/external clients.
• Mentored the group manager in developing wiki code to continue enhancing this newly created Wiki Space Intranet.

Confidential, Goldsboro, NC

Senior Stress Engineering Technical Writer/ Editor

Responsibilities:

• Documentation Change Management agent in direct support of Stress Engineering group and IT Support Solutions.
• Developed Word® document content, repositories, and templates for use by hardware system design stress engineers.

Confidential, Chandler, AZ

Senior Technical Writer/ Editor

Responsibilities:

• Authored and edited moderate to complex infrastructure, installation, onboarding, procedure, process, and project documents.
• Created databases, document repositories, instruction material, presentations, SharePoint content and front end websites.
• Created System Configuration, Disaster Recovery, Load Balancing, Run Books, Playbooks, Reports, and Training materials.
• Project managed a team of off-shore (India) software engineers developing custom code for Intranet UI/ UX/ Web/ Wiki Websites.

Confidential, Phoenix, AZ

Senior Technical Writer/ Editor

Responsibilities:

• Teamed with Confidential Case Managers/ Web Developers performing a major UID/ UXD website redesign.
• Activities included writing Web content, data scrubbing, and portal UX/UI/Web content reviews with web developers.

Confidential, Phoenix, AZ

FileMaker Pro Database Consultant

Responsibilities:

• Managed a project to convert and process 900+ FileMaker Pro Legacy Database records into MS Excel format.
• Managed the new MS Excel files upload to populate a newly created Web-based client legal contracts repository.

Confidential, Phoenix, Arizona

Student

Responsibilities:

• Professionally managed four (4) large self-storage facilities used for commercial, personal, and recreational vehicle (RV) storage.
• Typical annual revenues of these large self-storage facilities approached one million dollars.
• Manager duties: customer service, collections, AR/ AP; manage/ train staff; marketing and sales; documentation and manage public auctions; clean and rent storage space units; and maintain property appearance, cleanliness, and security.

Confidential, Livermore, CA

Senior Technical Writer/ Editor

Responsibilities:

• Wrote and published assembly, calibration, and installation procedures for material handler and wafer align/sort robotic systems.
• Wrote new hardware and software automation, installation, configuration, technical, training and troubleshooting manuals and user guides.
• Robotic Systems: Semiconductor Silicon Wafer Alignment and Wafer Sorting, Command and Control, and Material Handling.

Confidential, Mesa, AZ

Co-owner, Business Analyst, Operations Manager, Project Manager

Responsibilities:

• Co-owner, Business Analyst, Operations Manager of a technical documentation business that provided contract business analysis, instructional design, project management, technical illustration, technical writing/editing, and training writing services to academic, business, high-tech, manufacturing, software, and telecommunications companies local to the Phoenix, Arizona area and the Silicon Valley in Northern California.
• Overall responsibilities were business operations, interface with client management and technical staff to analyze their documentation projects, research state-of-the-art software, develop client requirements, accumulate artifacts, write content, and publish documentation deliverables (technical manuals/user guides, training materials, electronic datasheets, etc.).

Confidential, Chandler, AZ

Senior Technical Writer/ Editor

Responsibilities:

• Technical Publications team SME for their Satellite Telecommunications Network Systems Management program.
• Wrote two Network Systems Management Reference Manuals and two proprietary User Guides for their Call Intercept program.
• Wrote system configuration management, fault management, and installation manuals to include chart, diagrams, and illustrations.

Confidential, Chandler, AZ

Senior Technical Writer/ Editor

Responsibilities:

• Created and delivered hands-on classroom instruction course in ‘EDA Theory and Software Tool Modeling Techniques.’
• Created dynamic interactive Component/ Memory Digital Circuit Timing Analysis Simulation Models for electronic datasheets.
• Engineered dynamic models and documented final engineering design efforts to create the first Universal Serial Bus (USB) component.
• Created numerous charts, timing diagrams, graphics, and illustrations for inclusion in component technical manuals and user guides.