SUMMARY:

D.C. area technical writer, copywriter, and proposal writer. Shipley certified. Adept at interviewing and interfacing with engineers, cybersecurity experts, IT professionals, and other SMEs, and creating deliverables such as proposals, reports, websites, and SOPs. Taught upper school English at competitive prep schools for 14 years; published writer; have worked onsite at two federal agencies and in the business development (BD) offices of two contracting firms. Expert writing skills - can deliver content that is clear, crisp, concise, and readable.

AREAS OF TECHNICAL WRITING:

Laws, Mandates, Guidelines: FIPS, FISMA, NIST, FedRAMP, DHS, OMB, Section 508 compliance; various handbooks and policy guides from multiple federal agencies like HHS or DOC

Project Management: ISO service, standards, and delivery; PMI, PMBOK, Agile, Waterfall, Hybrid, SDLC, RACI charts, SOPs, QA/QC, professional technical services, POA&Ms, schedules, budgets, performance metrics, reports, etc.

Professional Services: Finance, audits, compliance, communications, website writings, public relations

Engineering: Mechanical, Electrical, Plumbing, Fire Protection (MEP-FP); LEED consulting; commissioning and retro-commissioning; energy audits

Operating Systems: Windows, Unix, Linux, Solaris, Red Hat, Apple

Infrastructure/Enterprise: Enterprise architecture (EA), data center operations, vLANS, COOP, backup, disaster recovery (DR)

Cybersecurity: CSAM. eMASS, POA&Ms, scanning, firewalls, TICs, vulnerability management, patching, compliance, security architecture, security engineering, posture

Identity Management: PKI, certificates, ICAM, dual authentication, SSO

Cloud Computing: AWS, Microsoft Azure, Datapipe Government Solutions

Networks: WANs, LANs, VPNs/Citrix technology, routers, Cisco switches, F5s

Scanning Tools: SolarWinds, Tenable, BPPM, HP ArchSight

Databases: Oracle, SQL, PostgreSQL, Sybase

Middleware: Glassfish, WebLogic, JBoss, Apache, OBIEE

Business Intelligence: Cognos, Tableau

Application Development: Drupal, Power Builder, AnthillPro, Jenkins

Ticketing Systems, Bugs: Siebel, Jira

Geospatial Mapping: Java Play Framework, Java Script/jQuery, API, Google Maps and Fusion Tables, open-source libraries, Bootstrap, Angular JS

PROFESSIONAL EXPERIENCE:

Confidential, Silver Spring, MD

Senior Technical Writer

Responsibilities:

• Write and edit proposals (technical solutions, resumes, past performances).
• Respond to RFPs, RFIs, and Sources Sought Notices.
• Write content for marketing materials (flyers, Power Point slide decks, articles) and website.
• Contribute at all meetings on branding, business development, new commercial business, teaming partners, strategizing, and technical solutioning.

Confidential, Arlington, VA

Proposal and Staff Writer

Responsibilities:

• Wrote or edited proposals, including technical solutions, resumes, and past performances.
• Rewrote entire website, company mission statement, white papers, and capabilities deck.
• Wrote extensively on and named a new, interactive mapping and display tool (VALID: Visualization and Layering Information Device) used by SAMHSA as a treatment facilities locator.
• Often created “one voice” from multiple SME authors or teaming companies.
• Updated, revised, and maintained company SharePoint site and shared drives.

Confidential, Arlington, VA

Onsite Technical Writer

Responsibilities:

• Wrote reports, RACI charts, and SOPs on infrastructure practices and projects, including project management plans, Data Center operations, virtual machines, databases, infrastructure O & M, processes such as Change Control Board (CCB) requests, action requests, and Readiness Reviews; SDLC/lifecycle of software, patching and vulnerability management.
• Analyzed relationships between Help Desk, Security, Applications, and Infrastructure teams.
• Researched information from sources including FISMA, FIPS, DHS, OMB, US-CERT, Mitre, and NIST.
• Managed team SharePoint documents.
• Reported directly to Portfolio Manager and the COR.

Confidential, Reston, VA

Onsite Technical Editor

Responsibilities:

• Edited SOPs; created white papers and talking points; attended security briefings; facilitated peer-review reports among software engineers and analysts.

Confidential, Charlotte, NC

Proposal and Technical Writer

Responsibilities:

• Wrote proposals, reports, and marketing materials for small, woman-owned, “green” engineering company.
• Prepared technical engineering reports (e.g. energy audits or energy analyses); drafted proposals responding to RFPs and RFQs from North and South Carolina state construction offices, typically for university, municipality, and utility projects.
• Firm is mechanical, electrical, plumbing, and fire protection engineering company that also engages in commissioning and retro-commissioning of buildings, retrofits, energy efficiency projects and LEED consulting.

Confidential, Orlando, FL

Technical Writer

Responsibilities:

• Created a style guide for a software product support team within Missiles and Fire Control; team created tracking tools for weaponry in the supply chain management (SCM).
• Interviewed engineers and developers.
• Researched Lockheed, GPO, and IEEE standards.
• Presented the Style Guide to the team as a workshop.

Confidential, Orlando, FL

Brand Integrity Officer/Technical Editor

Responsibilities:

• Tracked Confidential logo usage on websites in Central Florida; gave technical editing website advice to accredited businesses; edited consumer complaints for public viewing.
• Involved in fraud-awareness programs for vulnerable populations including the elderly, tourists, and students.