Qualification Summary:

• 26 Yrs Team Building Personnel Management 13 Yrs Corporate Instructional Design Training 11 Yrs Instructor Led Technical Training 7 Yrs Technical Writing 6 Yrs Project Management Quality Assurance
• Impressive written and verbal communication skills, technical writing experience, Strong Analytical Skills
• Subject Matter Expert of Sizzling Customer Service , Medicare Insurances, Medicare Advantage Training, Life Health, Long Term Care Insurance, and Securities, Instructional design, facilitation of contractual negotiations, enterprise licensing quality of service agreements
• Expert level of proficiency: Dick Carey, ADDIE modeling, Word, Excel, Outlook, PowerPoint, Publisher, Project, VISIO, MAC, Keynote, Pro Presenter, Final Cut Pro 7, MS Office Suite, and Adobe Creative suite, OneSource, Salesforce, iPipeline, Morning Star, Thomson One, Mozilla, Linux, Peachtree, QuickBooks, Web-Ex conferencing, Asset management, Asset analysis, Software Development Life Cycles
• Advanced level of proficiency: SCORM, SQL, SharePoint, Six Sigma Lean Six, Train the Trainer, Latitude Learning LMS , Lectora, Articulate, Captivate, and Podcast software

Professional Experience

Professional Presentation Specialist

Confidential

• Creation of presentation backgrounds
• Design creation of testimony, production, and sermon videos
• Use of adult learning and instructional design theory and principles, to develop team training on all hardware/software

Intermediate Trainer

Confidential

• Technology Utilized: Windows, MS Office Suite 2013, Lotus Notes, ePIMS, Point of Sale
• Delivers training programs for ePIMS and the Point of Sale system.
• Facilitates and Delivers training presentations to groups of all sizes using multiple delivery systems/methods e.g. on site teaching, video conferencing, conference calls, classes and other technology to support communication.
• Facilitates discussions with multi-generational and diverse classes including difficult conversations and escalates concerns, feedback and questions appropriately.
• Documents and provides reports and feedback regarding on training content, curriculum, class duration and Pharmacy staff participation in Pharmacy Department training activities. Organizes class attendance, training assessments, training plans, trainer notes, handouts, review activities, audio-visual aids and class preparation to include database maintenance, validation and coordination.
• As a representative of the MAS Pharmacy Department, works collaboratively with the Regional Learning Partners and key stakeholders to ensure the Pharmacy Training Team has shared knowledge of all pharmacy training materials.

Corporate Trainer

Confidential

• Software Utilized: MS Office Suite, Captivate, MAC, OneSource, Salesforce, iPipeline
• Trained agents and management in the use of MAC iPadv4
• Trained agents and management in the use of a new web based software platform and e-Application process
• Trained agents and management in the use of a new e-Signature process Face to Face email
• Assisted in refining the training material

Financial Advisor

Confidential

• Software Utilized: Illustrator, MS Office Suite, Captivate, Morning Star, Ameriprise Compass, and Thomson One
• Delivered Client Seminars on Being Confident in Ones Retirement and Seasonal Advice Breaking down the Complex
• Identified and analyzed solution requirements, defined project scope, and resolutions needed to prepare financial recommendations for client meetings Insurances Life, Health, Long Term Care, Securities, Bonds, Mutual Funds
• Developed robust portfolio product solutions, as well as designed appropriate product deliverables using oversight of client quality assurance and compliance to FINRA regulations
• Applied adult learning and instructional design theory and principles, to identify and design a client management system
• Coordinated marketing events for the practice

Lead Corporate Trainer

Confidential

• Software Utilized: MS Office Suite, VISIO, Proprietary UHG, and Captivate
• Certified by AARP and United Health Group as an agent trainer
• Applied adult learning and instructional design theory and principles to identify, correct design issues, and to train 128 agents all within the time frame provided and 11 under budget
• Subject Matter Expert SME in Medicare Supplements Health Insurance and Advantage plan training Compliance and quality assurance training on Social Security regulations and procedures Compliance and oversight of Medicare human rights regulations and procedures

Instructional Designer Technical Training Specialist

Confidential

• Software Utilized: MS Office Suite, Project, VISIO, SharePoint, Adobe Creative Suite 3, Illustrator, Final Cut Pro, MAC, Keynote, Mozilla, Linux, Red Hat, Smart Draw, Latitude Learning LMS , Articulate, Captivate, train-the-trainer, and Lectora
• Used ADDIE modeling to apply adult learning principles, to identify and correct design issues for public training on: Internet use, Microsoft Office Suite, virus removal, overall PC tutelage
• Developed Web-Ex Web Based training for Virus Removal and Dangers on the Web
• Used ADDIE modeling to train 100 of Carroll County VA Employees in new email program
• Developed maintained corporate vendor, sub-contractor technology manufacturer relationships to supply software/hardware
• Subject Matter Expert on State Federal Contract Bid Approved

Instructional Designer/IT Training Procurement Specialist

Confidential

• Technology Utilized: MS Office Suite, VISIO, SharePoint, Photoshop, Illustrator, AS400, SQL, Crystal Reports, Captivate, Lectora, Learning Management System, and train-the-trainer
• Coordinated project activities and ensured all project phases were documented and executed for the NIKE contract Training staff in shipping policies procedures
• Identified and analyzed solution requirements, then defined project scope and resolutions to facilitate programming business flow issues, finally implemented solutions by collaborating with a team of programmers
• Designed Authored a more rapidly transitional reporting form accepted by international Custom Agencies e.g., United States, Nicaragua, Honduras, Dominican Republic, China, Vietnam
• Used ADDIE modeling to train/retrain staff in a global matrix environment 3 US locations 2 international sites on the topics of MS Office Suite iSeries proprietary software, to promote and increase efficiency in document processes
• Used ADDIE to determined curriculum author training material e.g., user guides, quick reference cards, outlines for technical training program, by identifying product experts SME within and partnering with the software development department, purchasing, marketing, production teams, and front office, as well as other key internal business partners to identify training requirements to support the proprietary software
• Collaborated with SME's and global team to develop and deliver training programs to support proprietary software program e.g., instructor-led classroom-based or web-based training, eLearning, etc.
• Collaborated and maintained a master training curriculum for the proprietary software
• Assist IT Manager in developing a budget cost analyses
• Great negotiation skills for maintenance contracts, service level Microsoft Enterprise Agreements, reducing costs by 18

Instructional Designer/Technical Trainer/System Administrator

Confidential

• Technology Utilized: Peachtree, QuickBooks Pro, MS Office Suite, VISIO, Project, and Illustrator
• Facilitated accounting software upgrade Including AR/AP Payroll
• Created audience definitions and performed task analysis to identify learning objectives and write evaluations for new accounting software training program completed ahead of schedule 22 under budget
• Utilized Lean Six principles to design a purchase order system
• Assembled and analyzed all job costing and divisional budgets
• Conducted personnel performance and training assessments to determine training requirements for programs with result orientated goals for up to 78 employees