TECHNICAL SKILLS

• Strong interpersonal skills.
• Careful listener and TEMPeffective verbal and written communicator.
• Strong analytical skills.
• Understanding of business system implementation methods.
• Deep knowledge of HRMS and Employee Benefit business processes.
• Experienced working with today’s leading software platforms.
• Experience working with Oracle EBS, CRM, HCM, Advanced Procurement
• Ability to work in a cross - functional team environment.
• Ability to prioritize multiple tasks and meet deadlines.
• Maintains professionalism in difficult situations.

PROFESSIONAL EXPERIENCE

Technical Writer/DC Documentation Project Lead

Confidential, Burlington, MA

Responsibilities:

• Conducted full and limited scope application and technology licensing compliance audits of Oracle partners and Oracle customers to identify risk and manage customer relationships. Resulting in over $2 million in compliance revenue due to Oracle.
• Identified compliance risk, initiated and lead compliance review process including formal notification, kickoff, data gathering of customer environment(s), discovery and diagram meetings, script data gathering and analysis, contract and entitlement analysis, contract interpretation, education and licensing guidance on proper licensing requirements and usage of Oracle within customer environments to customer including IT Management and C-Level Executives.
• Subject Matter Expert on Oracle Proprietary Hosting, Full Use Licensing, Application Specific Full Use licensing, Embedded Software Licensing, Oracle Partner Network memberships, Cloud Services licensing. Creation and delivery of license review phases and updating forecasting, delivery of revenue findings to senior management as well as customer C-Level Executives, Oracle Sales, completed negotiation, ensured compliance revenue due Oracle was received and booked accurately, close of audit and archiving phases of all full and limited scope Oracle licensing audits.
• Collaborated on design and functionality testing for improvement processes and project management tools, Utilized Project Management tools such as Oracle Project Management, Global Engagement Manager (GEM) tracking and reporting progress of license review engagements, provide status to upper management. Frequently utilized Oracle Order Management and Oracle Imaging Process Management researching entitlements and contract terms.
• Developed and managed an extensive Annual Review Process for Defined Benefits baseline and client specific procedure documentation.
• Coordinated and facilitated project lifecycle for Annual Review projects including kickoff, set up, managing time lines, coordinating team members and client participants.
• Assigned writing projects to Technical Writers and managed projects from kick-off to completion.
• Responsible for publication and verification of updated documents and notification of updates to client end users.
• Conducted weekly meetings for multiple projects involving both clients and team members.
• Compiled and reported weekly project status to senior management and client contacts as well as escalation of issues or project impediments.

Confidential, Merrimack, NH

Technical Writer/DC Documentation Project Lead

Responsibilities:

• Served as Team Lead to 7+ experienced Technical Writers.
• Managed documentation projects for DC organizations and Conduced kick-off meeting for new projects.
• Conducted weekly meetings communicating project timelines and deadlines to team members and senior management to ensure project deadlines were met.
• Responsible for training and consulted in teh hiring of new Technical Writers as needed.
• Performed gap analysis on current state of process documentation and participated in teh future state design of document management system.
• Development of Software User Guides and Developer Guides.
• Created end-to-end process flows and procedure documents to be rolled out as part of future state documentation management system.
• Managed new project pipeline and communicated upcoming new project pipeline to senior management.

Confidential, Merrimack, NH

Business Analyst HR/PR Implementation

Responsibilities:

• Worked with a team to design a comprehensive HR/Payroll and Employee Benefits system.
• Fulfilled a full cycle of business and systems implementation activities for my client.
• Gathered, analyzed and implemented system requirements for Human Resources and Employee Benefits business process.
• Provided subject matter expertise for HR business rules and data gathering requirements.
• Developed end-to-end business processes and delivered customer issue and action item resolution.
• Created business process flows and mapped system functionality to customer requirements.
• Identified and coordinated data elements for conversion.
• Created Customized Reports, Configuration of List of Values and design of Core and User Interface screens.
• Developed and tested business process test scripts for client end users.
• Participated in User Acceptance Testing internally and with clients prior to their go live; including testing in Oracle HRMS and Fidelity eWorkplace.
• Recommended solutions based on leading practices.